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Cannot activate startup recovery

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I have tried all the options I found in the forums and still get an error when I try to activate starup recovery.I tried with the standard TI and with a Linux based and a winpe as well.  I turned the secure boot disabled etc.

The PC is a Surface pro 4 on Windows 10.

 

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eventcode.txt 69 bytes
error.png 47.86 KB
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Bernie, can I clarify what you are trying to do here please?

Are you trying to activate the Acronis Startup Recovery Manager (that gives the F11 prompt on boot)?

Or are you trying to boot your Surface Pro 4 system from the Acronis bootable Rescue Media?

Please check which method your computer uses when booting into Windows 10, i.e. I would expect it would use UEFI / EFI given you say you have disabled Secure Boot, the alternative method is Legacy / BIOS normally used by older systems.

See webpage: Check if your PC uses UEFI or BIOS to check the boot method.

If you are trying to use the Acronis bootable Rescue Media then this needs to be booted in the same mode as your Windows OS, i.e. UEFI if that is how Windows 10 boots.

Yes I am trying to invoke the F11 startup.  I would like to do this since my Surface has only 1 USB jack.  I wanted to use the one jack for an external hard drive.  That wont work since ATI does not support bluetooth in the startup recovery mode (It also does not support a Surface keyboard but that is another problem).

Windows does boot via UEFI but there is a boot option called "secure boot" so I tried with it off.  I can use a USB rescue drive to start in startup recovery mode.  I don't have a keyboard but can use a wireless mouse (I had to buy a USB hub to do all this -- USB for mouse, for boot drive and for the ext hard drive.)

I also tried to activate the f11 from within the startup tools and got an error there as well.  I did not take a screen shot since I don't know how to do that in Linux.  Guess I could take a picture of it but I think it ie ablot the as the one I sent.

 

 

 

 

 

Bernie, while off topic please see post: https://forum.acronis.com/forum/121353 which is from another Surface user.

When we have had these systems in the forum previously the advice has been to use a hub to connect drives and input devices, i.e. in the post above, the user has a Sabrent 4 port USB 3.0 hub with external PS which was used to connect a USB keyboard, mouse, DVD drive and external disk drive.

If you can successfully boot from a USB rescue drive then using such a hub would allow you to do everything that ASRM (F11) would do but without the risk of modifying the EFI boot loader.

You may have noted that I am no fan of ASRM - I stopped using this some time ago because of other problems it caused that Acronis could not fix.  The other downside of ASRM is that it resides on your OS disk drive, so if you have a drive failure you also lose ASRM.

Steve,

Thanks, the other surface users problems and steps pretty much mirror mine.

I also am not a big fan of ASRM but I do like to use it.  The last problem I had with it took well over a year to resolve and I just used the old DVD from an eariler release.

I guess I will just use my current workaround -- that is, a powered USB hub with a usb recovery drive, a wireless mouse and an external harddrive.  I can use the "generate name with date" to cover the lack of a functional keyboard.

Thanks for your help.