Cannot backup - message "Cannot find version 6"
Have full (paid up) home version of True Image and have been backing up just fine to an external drive, but today when starting full backup I get message "Cannot find version 6", and can go no further.
Version 6 of what? What are they taking about? Help, please!
Thanks, Bobbo!
Yes, my Acronis backup folder (on external HD) does indeed have files with -1 to -5 appended to the names, but no "-6". I definitely haven't moved or deleted any files in that folder, or any other on my backup HD.
So...where do I go from here? Delete the whole Acronis BU folder and try to start from scratch and hope it works?
TK
I wouldn't delete just yet. For now, got through the process of a fake "recovery". When it tells you that a file is missing, tell it to ignore it (as many times as it prompts you). Once the ignores are done, then stop the recovery process and kick off the backup again. Hopefully it will backup like normal and when that's done, try another "fake" recovery to make sure you don't get any more warnings or error messages. If all goes well, you should be back in business.
At that point, if you have a spare/extra drive, I would then attempt a recovery to that spare/new disk (don't overwrite your working, current disk though), to truly validate the backup and make sure you're in good shape in the event you really need to recover down the road.
Thanks again, but nothing seems to work. When I try to recover (I just tried files, not the whole disk) I got "no backup found" message (see attached screen shot) and repeated clicking on "ignore" got me nowhere.
Then tried backing up again and got the original message again (see another attached file (note there's no "ignore" option).
I think something's totally screwed so probably will try
1. Deleting all Acronis folders on my extenal drive and try backing up again.
2. Uninstalling Acronis from my computer, downloading it again and activating using the original key. Will this work?
3. Giving up on Acronis altogether (although I've used it for years with no past problems) and shopping for better software with a FREE and RESPONSIVE support system (Acronis sucks!)
Hi Tim,
It does sound like the database somehow got corrupted, but this shouldn't impact the reilability of the existing backups. You can try this and then attempt to re-import the existing TIB files again and see if that works too before deleting everything and starting from scratch. I would recommend holding onto the old backups
http://forum.acronis.com/forum/112612#comment-334353
Thanks, Bobbo, but I already spent too much time trying options, so I deleted all Acronis stuff on my external drive, then was able to do a full backup OK, then tested it by successfully recovering a file onto my HD. :-)
It now seems to be working OK but I'll never entirely trust Acronis backups again. So I'll also keep doing full Windows image backups using (Win 10) and also making straight backup copies of all my important data onto a separate drive. When it comes to backups I'm a belt and supenders type!
Appreciated your assistance - are you an Acronis employee or just a very helpful guy?
Glad you're back in business. As a rule of thumb, never trust any backup application on it's own. I'd always recommend a backup, backup plan to be safe.
In regards to ATIH though, if you create full disk images from time-to-time using the offline bootable recovery media you should (I'd dare to say WILL) never have a restore issue pushing it back to the same system. I do this regularly and test restores to secondary disks (as often as necessary) and it has never let me down. They are always more reliable becuase there is no reliance on Windows OS, applications databases, interaction with third party apps, etc. As long as your hardware is good (primarily source and destination disks that don't have any corruption or hardware issues), you can count on those.
One final question, Bobbo:
My pre-2016 version always asked me if I either wanted to do an incremental backup to an existing one, or a new full backup. So I occasionally did a new complete full one, feeling this was extra safety. As far as I can see the 2016 version always does incrementals with no option of starting over with a new full one. Am I missing something (probably ;-)?
Thanks for your patience!
Are we talking about the offline media, or within the Windows Application?
With the 2016 bootavle offline recovery media, you can always select either to do a new full backup OR select to make an incremental from an existing backup.
Ultimately, it comes down to personal preference for what will suit your needs. For me, I usually use the offline media strictly for full backups and do this as often as I need to.
I have been pretty happy with doing a weekly full offline backup with the offline bootable recovery media (full disk where my OS lives). I then use the Windows version of ATIH to also do a weekly full backup (not the same day that I do my offline ones though to spread them out a bit), followed by daily incrementals for the next 6 days (giving me a week of daily backups in total. I then set my windows backups to hold 4 version chains (essentially 4 weeks) so that it grooms out the oldest Windows ATIH created backup once the 5th version chain has completed (the first full backup of the 5th chain must complete in this case before the old ones get cleaned up).
I can then manually delete my offline full backups whenever I feel it necessary to or if I get low on space. Likewise, I can also supplement an offline full backup anytime I need to as well (like before a major Windows upgrade or if I want to try out some new software or make changes on my system that I'm not sure how they are going to result).
Tim,
Your log file may contain some information about #6. Reveiw the log file and look at the ones which contain "service" as part of their file name.
Start looking at any log date newer then the one created by backup #5.
C:\PROGRAMDATA\ACRONIS\TRUEIMAGEHOME\LOGS
If you do not have email notification enabled, you might conisder doing so. This would provide immedate email notification of success or failure of your backups.
Are we talking about the offline media, or within the Windows Application?
With the 2016 bootable offline recovery media, you can always select either to do a new full backup OR select to make an incremental from an existing backup......
I have been doing my backups running T.I. within Win 10, for speed, and where I see no option to do full or incremental.
By "offline media" do you mean I'd have to boot up using my recovery disc and then run it from there? Seems like a hassle.
I did look at the log files and several service ones but sorry, I don't want to mess around now searching through to find error reports since I am now able to backup OK.
No, you don't have to use the offline media, I thought that's what you were referring to. In ATIH 2016 - booted into Windows - , when you first setup a backup, you would select the source disk (I recommend "disks and partitions" and selecting the full disk = all partitions, of your main OS drive). Then you pick your schedule (daily, weekly, etc). The next tab is "backup scheme". From there, you can pick incremental, differential, etc. (see screenshot). You just need to pick this when you first setup your backup task. If you have a backup task and this was not configured it in, it is not recommended to modify the task, and instead you should create a new task with these options.
In the screenshot, this example will give you a weekly backup with 1 full to start, followed by 6 incrementals. It will keep 4 version chains (approximately 1 month if you selected your backup schedule to be daily). After the 5th version chain starts (that is, when the first full backup of the 5th chain completes), the oldest version chain (week 1), will be deleted automatically. The process repeats weekly, keeping approximately 4 weekly backups and grooming out to keep your backup files from getting to big... assuming a months worth of backups is adequate for your needs.
Again, thanks! I must admit I had never found and explored that particular scheduling menu but have now set it up to my own preferences and shouldn't have any more problems. If It do, I now know where to come for advice.:-)
Thanks for the tips. This happened to me as well from June 4th - 10days no backup - its been saying
"Cannot find version 6. You may have moved ..." for a few seconds, and then dissappearing. It was only if I was at the screeen that I saw it. On manually trying it also failed.
I created a new schedule, pointed to a different directory on my network drive and started it. Its working. Hurrah. So taken my about 2hrs to track down to this posting and try a cure. Many thanks again.
So it seems like its something in the upgrade data has caused a problem - insufficient testing, or AIH has lost control of its model. I upgraded from Win 8 to Win 10 on May 19. Then acronis did its automiatic upgrade - and it failed
Looking at logs for last entry service_2016-06-13-21-10-03.log in case its of use to anybody there is an error. The laster error free was 2016-06-03. Hope its useful to someone.
Hello neilh,
The root cause of the problem seems to be related to Acronis internal catalog, where paths to .tib files and their relationship are stored. We are investigating possible causes of that catalog, also called "database", damage and negative effects that such corruption may have on operations with archives. We aim at eliminating or at least minimizing factors that cause database corruption in the first place in the next version of the software.
Regards,
Slava