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cannot create database

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Updated to lastest version last week and now all I get is a flask screen saying "Cannot create database".  Programme does not even run to let me change location of where database should be stored so cannot check whether this is a problem with my backup drive.  So for now I have no reliable backup.

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Updated to lastest version last week and now all I get is a flask screen saying "Cannot create database".  Programme does not even run to let me change location of where database should be stored so cannot check whether this is a problem with my backup drive.  So for now I have no reliable backup

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Moi aussi j'ai ce problème "Impossible de créer la base de données"... Comment fait-on pour corriger ce problème

 

 

Since my original post I have solved the problem by deleting True Image and re-installing.  It means I lost all the backups I had already set-up but at least I can create a new one.  Still not very impressed by the poroblem and the lack of any response by Acronis staff.

I, too, have started getting the "Cannot create database" error and I cannot even get ATI2016 to run beyond this error message.

I have uninstalled the program and ran ccleaner and then reinstalled ATI with the latest version and rebooted.

I still get the same error and can no longer run ati.  The existing backups I made before this error started are able to be mounted by directly opening those files.

I am somewhat beyond the free technical support, but believe I should be able to get support for this apparent ATI BUG that prevents the application from even running.

Any suggestions from anyone?

Thank you very much.

Barry S

All,

Review this link: https://kb.acronis.com/content/48668 and follow the instructions therein to uninstall the TI application and run the cleanup utility that can be downloaded from the provided link.  Follow all instructions in the article including the Registry edits if necessary.  After completed reinstall the 2016 application latest version downloaded from your account on the Acronis Support website.

For those whom have created backups previously those backup files will remain and can be added back into the application using the Add Existing Backup feature.

Thank you very much Enchantech!

Your fix for the "cannot create a database" worked perfectly!

Barry S

Your welcome!

Does anyone know what's really causing the issue?  I'd rather not uninstall and then have to recreate my backup plans after a reinstall.

I can easily restore a corrupt file(s) from my backups if someone actually knows what's going on.

 

(And I agree with the comment on the lack of support from Acronis, really make me wonder if I should stay with their product.  Have you tried a search from "Cannot Create Database" the error ATI2016 shows?  There are pages of unrelated issues, which I think is pretty pathetic for a Knowledge Base.)

I have True Image Home 2016, puchased in November 2015 (2 1/2months ago).

I have had to re-install twice in that period (3 installs total) with this Cannot create database message comingup blocking all entry to the program.

Today it happened again. This time I stopped Acronis services using Task Manager and the Services tab. I stopped 4 services listed as Acronis. Then I went to the Processes listing and stopped everything I could see there that mentioned Acronis.

Then I renamed c:\programdata\acronis\trueimagehome\database   to databse-old

I renamed c:\programdata\acronis\trueimagehome\scripts   to scripts-old

Then I restarted the services I had stopped (not the processes because I assume the program launches those. Initially I thought the program would not load but later I found out it did but had opened beneath another screen. It worked but lost all knowledge of my backups. Then I copied back the scripts from scripts-old and restarted the prgram and my scripts re-appeared. 

I am trying running them and so far so good. One backup recognised the prior backup file that it had forgotten it had created and added to it an incremental backup! That was a success.

So I am hoping in future that stopping services and deleting the database may be enough to get me past this bug till Acronis fix it. 

The technology of the Acronis backups is very good, unfortunately the software relaibility is very poor. New versions are always buggy going back to 2009. It is an expensive process in terms of time using new Acronis verions. In fact I gave up on 2012 and went back to 2011 which had bugs I had learnt to fix. Now I am trying 2016. Love the technology - backups or being able to mount volumes - great. Quality control unfortunately very poor. 

My prior training was data recovery specialist so maybe I am less daunted by all the bugs than some. 

One thign I will say, the actuall backups when completed seem to be good. The bugs come in the operation of the program and its options. In terms of software testing Acronis obviously do little interface testing for the wide varation of options available. So I do not see these issues as being WIndows 10 or anything like that - just untested code - and it needs multiple testing no just once through.

Good luck everyone that can persist!  :-)

 

I am not crazy about editing the registry but this was simple enough and it worked!.. Thank you Enchantech.