Cannot Create a Database Error

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After updating to the latest version I get the following error when trying to start True Image 2016. "Cannot create a database"

Sat, 12/05/2015 - 23:07
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I am experiencing the same problem.  Cannot create database.  Just upgraded to Backup and Recovery 16.

Sun, 12/06/2015 - 00:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Some users have reported success by running the TI 2015 cleanup utility before the install.

This cleanup tool link can be found in my signature link 4 below.  This will remove all Acronis products and then you can follow with a clean installation of 2016, new build 6027.  It is best to create all new tasks starting over in 2016.

 

This link can be helpful after the re-install.

http://forum.acronis.com/forum/100416

 

Sun, 12/06/2015 - 01:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I used the 2015 Cleanup download to uninstall my prior version by following GroverH's instructions. I then downloaded the latest build for 2016 and now all is working. Thanks for the help. 

Mon, 12/07/2015 - 04:04
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Ditto to above comment about an alternate to re-installing.

I have True Image Home 2016, puchased in November 2015 (2 1/2months ago).

I have had to re-install twice in that period (3 installs total) with this Cannot create database message comingup blocking all entry to the program.

Today it happened again. This time I stopped Acronis services using Task Manager and the Services tab. I stopped 4 services listed as Acronis. Then I went to the Processes listing and stopped everything I could see there that mentioned Acronis.

Then I renamed c:\programdata\acronis\trueimagehome\database   to databse-old

I renamed c:\programdata\acronis\trueimagehome\scripts   to scripts-old

Then I restarted the services I had stopped (not the processes because I assume the program launches those. Initially I thought the program would not load but later I found out it did but had opened beneath another screen. It worked but lost all knowledge of my backups. Then I copied back the scripts from scripts-old and restarted the prgram and my scripts re-appeared. 

I am trying running them and so far so good. One backup recognised the prior backup file that it had forgotten it had created and added to it an incremental backup! That was a success.

So I am hoping in future that stopping services and deleting the database may be enough to get me past this bug till Acronis fix it. 

The technology of the Acronis backups is very good, unfortunately the software relaibility is very poor. New versions are always buggy going back to 2009. It is an expensive process in terms of time using new Acronis verions. In fact I gave up on 2012 and went back to 2011 which had bugs I had learnt to fix. Now I am trying 2016. Love the technology - backups or being able to mount volumes - great. Quality control unfortunately very poor. 

My prior training was data recovery specialist so maybe I am less daunted by all the bugs than some. 

One thign I will say, the actuall backups when completed seem to be good. The bugs come in the operation of the program and its options. In terms of software testing Acronis obviously do little interface testing for the wide varation of options available. So I do not see these issues as being WIndows 10 or anything like that - just untested code - and it needs multiple testing no just once through.

Good luck everyone that can persist!  :-)

Sun, 02/07/2016 - 10:39