Cannot find version 1
I upgraded from True Image 2014 to 2016 (as advised) in readiness for upgrade from Windows 8.1 to 10. I generally use Full + Incremental, restarting approximately monthly. Since upgrading I have experienced frequent problems with backing up.
The most common problem is the error "Cannot find version 1". Using 'Retry' never seems to work. 'Cancel' obviously does not help. Using 'Browse' to point to the initial Full backup in the set does not work either. There have been no problems with accessing the WD NAS.
A possible clue to the intial cause of the problem is that it seems more likley to occur if one day's incremental backup is missed for some reason.
I have also observed that backups (when successful) are now much slower than they were with True Image 2014 + Windows 8.1.
Help please!
Quizzical, welcome to these user forums.
Your screen shot shows backup version 2 only by your file names showing _b2_ and the error message is looking for backup version 1, so files with _b1_ in the names.
If you have deleted the version 1 files then you should run a Validation for the task that created those missing files in order to reconcile the Acronis Database files with the actual files that still exist.
The alternative method is to create a whole new backup task with a different / unique name and pointed to a different sub-folder on your NAS then delete the settings for your original backup task so that all references to it are removed from the Database.
I've used Acronis for several years and consistently get some error where a recommended action is to " create a whole new backup task with a different / unique name and pointed to a different sub-folder on your NAS then delete the settings for your original backup task so that all references to it are removed from the Database. " If I'd been doing that all this time, my NAS would have very many subfolders for all of the new backup tasks I'd have created.
I think a better solution would be for Acronis to fix their software so we don't have to create new tasks in unique subfolders. Anyway, when it works Acronis is great. When it doesn't it shows its faults blaringly.
toejam, this advice is really only necessary where problems have arisen from users manually deleting backup versions outside of using the automatic cleanup rules provided by the Acronis application. It is this action that causes problems with the Acronis Database and whilst I agree that ATIH should be more robust in being able to detect and reconcile these issues, the reality here is that it presents the user with this message in order to allow the user to decide the action regarding the missing version data.
At the end of the day, if you really want to get your message across to Acronis and request them to fix their software, then please use the Feedback tool provided in the GUI Help section to do so. This is a user forum and the MVP's, including myself, are all just users too, so all we can do is offer advice on best practise - we have no direct contact with or ability to influence Acronis Development.
Steve: thanks for the advise. I have just put into service a new computer with an Acronis license and started making backups. Have not deleted any backup files, but, am getting the cannot find version 1 message daily now. Have run the validation, but, still get the message. I've seen the "build new backup task" advise so many times it's naturally on my mind, but, should not have to continually rebuild tasks each time Acronis barfs.
Anyway, sorry for ranting and I appreciate all that the MVPs do for the community. Your suggestions for getting the software back on track is greatly appreciated.
toejam, it is difficult to know the exact cause of some of these error messages as there can be multiple such causes.
Are you changing target drives at all for your backup task - this problem has been seen in those circumstances where users are rotating drives to keep different generations of backups with some kept offline etc?
The ATIH service log files can help to try to determine the cause - would recommend using the Log File Viewer app from the link in my signature if you don't already have it, as it makes looking at the logs a whole lot easier.
Understand about just being told to create a new task - the real issue is that something in the Acronis Database files gets corrupted or changed etc and then ATIH is looking for files which either are not there or have been moved etc. The database is a MySQL one and not the easiest to try to read or understand, hence going for a clean start is also often advised.
Did nothing to change Acronis settings, yet the "can't find version 1" message started. Let me ask if this will help: I currently am running differential mode, with daily backups, and a new chain started after 7 backups - this should give me a new chain each week. If Acronis can't find v1, my thoughts are to figure out how to get Acronis to start a new chain - build a new full v1. If I change the task settings will this prompt Acronis to build a new chain?
Right now I'm in the middle of a chain sequence, on diff s5. I need a new, good, fresh, full v1, so, I know that Acronis has a good backup point that I could use if my system dies. With a new full v1 I could figure out what to do with the previous chain: keep, validate, delete, whatever. But, I need a new good full v1 to feel comfortable with where Acronis is at.
I guess I could also start manual backups repetitively until Acronis builds a new full v1.
The only real way to get Acronis to start a whole new version with a _full_b1_ is to create a new backup task. The reason being that any existing task has history information recorded in the Database which includes what previous versions have been created, so will never give you a new first version for that task ever again. The alternative is to wipe out the Database which will restart the numbering again provided you don't point to an existing backup version chain.
drats! Thought I had it. I'll give it a try to complete the chain and start another chain, perhaps that will wipe out the error msg, or not.
Similar mishaps - - NEAD HELP.
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Well, since I installed ATI 2013 it have been doing weekly backups.
The filenames are "Meir's HP_inc_b1_sXX_v1.tib [xx goes from 66 to 116]
It performed incremental backups, even though I specifically told it to do whole backups.
Any how, the time for restoration hath arrived, but alas, I get this dreaded "Can not find version 1" msg. I probably deleted few of the oldest files, presuming the back ups were WHOLE, stand - alone back ups.
The reason I need to restore now is because the bootup process goes fine until it tries to load Windows (Vista)-there it stops. So I can safely presume that the file structure on the drive (C: ) is intact.
Any hint / advice that will enable me to accomplish restoration will be thankfully accepted!
The filenames are "Meir's HP_inc_b1_sXX_v1.tib [xx goes from 66 to 116]
I get this dreaded "Can not find version 1" msg. I probably deleted few of the oldest files, presuming the back ups were WHOLE, stand - alone back ups.
Reuven, the problem is in your update above where you said "I probably deleted few of the oldest files" - if you do this with an incremental backup then sorry but all bets are off and you will not be able to recover your system from these backups.
At a minimum you need at least the Meir's HP_Full_b1_s1_v1.tib file that was the original full backup the incremental chain is built upon. You also need to have every consecutive incremental file starting from s2 to s116 as each file is completely dependent on the one before it. You can recover from the _Full_b1_s1_v1.tib file if you have it, but if you do not have any of the incrementals before s66 then all the ones you have are no good and you may as well delete them too.
I can only suggest looking at webpage: How To Perform a Repair Installation For Vista which describes how to try to repair your Vista install, but this is based on having a system that is able to boot into Vista in order to do an upgrade repair. If you cannot boot into Vista, then I can only recommend making a new backup of any user data using the Acronis Rescue Media booted from CD or USB stick, to salvage your documents, photos etc and then doing a clean install of Vista or doing a factory reset if you have the option.