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cannot find version 7

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Hello.

I can not restore the disk.

Event code: 0x00640BEA+0x00AC0041+0x00AC0040+0x01AF0006+0x01AF0005+0x00040011+0x0000F

 

 

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Pavel, welcome to these user forums.

The first point to check here is whether you can use Windows Explorer to navigate to the disk / folder / file path for the file which Acronis says it cannot find?  

If you can see that file at the correct location, then double-check that it is the same drive letter E: where you see it, and that your backup storage drive is using that same drive letter E: ?

If the file is missing, then please check to see that you have a full backup version chain, i.e. you should have files in your backup folder with _full_b1_s1_v1 followed by more files with _inc_b1_s2_v1 to _inc_b1_s7_v1 - if you have any missing _inc_b1_s# files then your backup version chain is broken and you can only recover from the files that exist before any gap is shown.

Last, but very important, if this is a disk & partitions backup you are trying to restore, then this should be being done using the Acronis bootable Rescue Media to boot the system with, and not started from within Windows.

The rescue media should be started in the same way that Windows starts, i.e. if Windows uses EFI, the the rescue media should use the same; if Windows uses Legacy / BIOS ditto for the rescue media.

Steve, thank you

It seems my backup version chain is not complete

but a chain #9 is full. I can restore the chain #9?

 

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Pavel, your screen shot also shows that your _full_b10_ chain is a full backup image with a later date that your chain #9, unless there is a reason for wanting to pick an earlier backup?

One of the reasons for the 'cannot find version #' error messages is because the Acronis Database records are used when you start a restore within Windows, so you may still see these messages if doing the same even for the backup #10 file.  

The way around this would be to do a Validation of the backup task that created the files, then take the Ignore option for every missing file - this will help reconcile the Acronis Database records with the files actually available.

The better way is to use the Acronis Rescue Media, which being outside of Windows, does not use the Database.