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Cannot reinstall ATI 2016

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I'm trying to reinstall Acronis TRue Image 2016 but it says that I have to delete the old version first but I cannot figure out how to do that.  Windows 10

Also I wanted to clone a Seagate drive and a friend told me to download Seagate's version of Acronis but it won't install because I get a error message that 2016 had to be uninstalled. 

 

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Bruce, welcome to these user forums.

Taking your second question first, please do not install the Seagate version of Acronis when you already have ATIH 2016 - the Seagate (OEM) version has less function that 2016 plus may well be a much older version of the product.

ATIH 2016 is more than capable of cloning your Seagate & any other brand disk drive, whereas the OEM version may be restricted for use only on that one brand of drive.

Finally, please give us more information on why you are wanting to reinstall ATIH 2016 - are you having a problem with it?

When I went to install the Seagate software it wanted me to delete the Acronis software and I had big problems uninstalling it.  Anyway, to make a long story short, I finally got Acronis 16 uninstalled and the Seagate software still wouldn't work so I finally reinstalled Acronis 16.  I'm trying to clone my 2 gb hard drive.  I bought an identical drive and finally got it initionalized and tried to clone it but it gets to the spot where it says to restart the computer and when I hit RESTART the compuer tries to restart but just sits there with a black screen.  Can you help?

Bruce

Bruce, please see KB document: 56634: Acronis True Image 2016: Cloning Disks and follow the guide there for cloning your 2GB hard drive - the key points in doing this are as follows:

  1. Do not attempt to clone from within Windows!  Always use the Acronis bootable Rescue Media to do this.  This can be created on DVD or USB stick, plus can be made either with the standard, linux based OS media, or with Windows PE media.  Using a USB stick is the recommended method but do not use a USB stick larger than 32GB in size - an old 1GB stick will do fine!
  2. Remove the source drive from your computer and replace it with the new target drive that you want to clone to.
  3. Connect the removed source drive via USB or in a second drive position.
  4. Boot the Rescue Media in the same mode as your Windows OS boots, i.e. if Windows boots in UEFI mode then the Rescue media must be booted the same, other if Legacy then that mode.  See webpage: Check if your PC uses UEFI or BIOS to check which way your OS boots.  The black screen you have seen can be caused by incorrect boot mode.
  5. Once the Rescue Media has booted, check that you can see both your source (now second/external drive) and your target (now internal drive) and Acronis will allow you to select these.  If all is OK, then go ahead and perform the clone operation.

Note: I would recommend making a full disk backup of your current 2GB source disk drive to an external backup drive before embarking on the above, to give you a recovery option if anything goes wrong, i.e. incorrect drive selection!