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can't install 2016

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I have a new issue. I haven't installed True Image 2016 until today.  I purchased it about three weeks ago.  When I installed it, it asked for my serial number which I entered, but then another prompt opened up for me to enter my "old serial number" to qualify for an upgrade.  I don't have an old serial number, but I already purchased this software that I can't use now apparently.

 

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Hi TGD,
thank you for your posting!
As far as I see, you've already got a refund for the upgrade license and purchased the full one, so I assume activation must have been successful after that. 

Let me know if you need any additional assistance with that.

Thank you,