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Can't restore from backup files

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I have True Image 2016.  Had some problems with my email program and wanted to restore from my backup.  When I tried to access the backup files via True Image, I got an error message "Cannot find Version 6"  If I told it to ignore the message, it would change to "cannot find version 5" ... and so on thru Version 1.

I tried to use the Browse button to point to the existing file, but when I pressed Enter, I would get a message "cannot open file ...."

Is there an easy solution, or should I just delete and reinstall the program?

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Steve,

Have you manually moved or renamed any backup files through Windows file explorer related to this task?  Or have you kept old backups that have the same name, but created a new task with the same name again?

Normally, when it says files are missing, it's because someone has manually deleted, renamed or moved them in Windows File Explorer at some point; however, if you have old backups that were done with a previous script using the same name, and a current task that uses the same name, Acronis may confuse the files if it is able to identify both of them on the system at the same time.  Usually, you can point them to the correct files and it will take them, but not sure in this case.  You shouldn't need to press enter.  You browse to the file and click the OK button to add it so perhaps that's the missing link here.

I don't think you need to reinstall.  If you want to start anew, perhaps just move those files to another folder for safekeeping using Windows file explorer (should still be usable with offline recovery media if nothing else) and delete the backup task, but not the backup files from the Acronis GUI.  Then,  create a new backup task with a unique name and have it set to backu to its own folder too (make sure different backups are in their own folders - I have one main backup location on the root of my data drive, but a different folder within in for each backup task and/or old backup files that I hold onto for posterity).

IF/when you're new backup job has built up enough history/retention, then you can manually delete those old backup files in Windows file explorer to free up that space again. 

Thanks for the prompt suggestions.

I think I generated my own problem.  Some time back, my backup harddrive was getting full.  I simply erased all of the files on the disk and had True Image continue to backup to the now 'clean' backup drive.  For some reason, that seemed to confuse True Image.  The software continue to backup my system but when I tried to restore from that backup, True Image could not recognize the 'new' backup files.  It continue to look for the deleted files.

To correct the problem, I simply made a 'new' backup task with a unique name and viola ... everything seems to be working fine.  Next time, when my backup drive needs to be emptied, I will do so, but will also change the backup task at the same time.

It seems like I should be able to tell the backup task that I am 'starting over', but could not figure out how to do so.  Is there a way??  Or, is simply changing the backup task the easiest way to go??

Thanks ... again.

Steve Martinez

Easiest is just doing a new backup.

The alternative is to "validate" the old backup after making manual changes.  Then you have to click "ignore" for each file that it wants you to locate and when all prompts are finally done, it will "validate" and that will update the database to tell it those other files are now gone. 

I had this problem yesterday.

The solution is to boot from the Acronis bootable media and all backups are available.

Im not sure why it 'cannot find version .. ' etc My backups have been running happily for months.

Will, the cannot find version X is typically caused by either a damaged / corrupted Acronis Database, or because backup version files have been removed manually using Windows Explorer which doesn't result in the database being updated to reflect the change in files present.

Running a validation of the task that created the backups should try to reconcile the database with the current status of files present but you will get a pop-up message for each missing file offering you the option to either ignore (if deleted) or browse (if moved).