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Can't update any of my computers to 6571 - automated support says serial # invalid

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Very frustrating.  Have multiple copies of this software on my computers.  Tells me update available.  Then update fails.  Site tells me the serial no. I get directly from the program is not valid.  Go through automated support and final recommendaiton is uninstall and reinstall.  Download to install.  Same issue.  Trying to contact support and no way to do so.  Says my support expired.  Am I thie only one experiencing this?

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Michael, welcome to these user forums.

Unfortunately we cannot help you with any issues related to product serial numbers, registration or activation.

Please see article: 18623: How to get Technical Support: Tips, Tricks and Useful Information which states:

1.    Customer Service
Related to
- Administrative license/serial number issues (lost, fails to get registered, etc.)
- Web navigation
- Download
- Promotional offer issues

- free of charge 
- unlimited
- 24x7
- provided via e-mail and chat. 
Response time:  
-  3 business days via e-mail
 - immediate via chat