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Can't use mouse and keyboard after imaging.

Thread needs solution

Hi all,

Got a new desktop that comes with all usb 3.0 ports, cloning the hard disk is easy using true image 2016.iso for old hard disk win 7 to new CPU.

The problem is after booting up, my mouse and keyboard is not working, looks like the usb 3 ports is not loaded.

Any solutions to this?

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Teo, please clarify exactly what you are doing here?

A clone of your original drive makes an identical copy of the drive on the second drive, so there should be no difference in the operation of the two drives, provided they are both installed in exactly the same physical location and connected to the same original connectors.  You should never have both the original and clone drive connected at the same time except for making the clone itself, and never boot with both drives connected.

If you are trying to use Acronis clone to move an old OS drive (Win 7) to different hardware (new desktop), then you need to use the Acronis Universal Restore boot media to resolve issues with the device driver differences between the two systems.

If you cloned a drive from an old system and are using the cloned drive in a new system, then UR would be used to generalize the drivers in the OS to make it more compatible with the new hardware.  However, in this case, since Windows is actually booting, you may not need to use UR at all and just install the drivers for your USB 3.0 controller by downloading them from your motherboard manufacturer and then going into computer management >>> device manager, find the items with a yellow exclamation mark, and install the drivers for them.  Unfortunately, if you can't get any mouse or keyboard to work, that may not be possible to do any of this though so UR may be needed to generalize all of the drivers anyway.  Try the USB ports on the back of the system and/or the front if you haven't tried both... also, if this is a custom build pc, and there are front USB ports. make sure the USB header is attached correctly or try a different USB header if you have multiple on the mobo.

I am cloning from a old system to a new system, old hard disk on a old cpu to a new hard disk on a new cpu.

The problem is this cpu only comes with usb3 ports, i can boot into windows but can't use mouse or keyboard therefore can't install any drivers.

Univeral restore doesn't seems to inject usb3 drivers.

Any suggestion to make UR inject the usb3 drivers? Think this is going to be a common problem sooner or later.

Thanks.

You will need to find the drivers for your new motherboard from the manufacturer (in advance - on the old system).  During Universal Restore, you can supply drivers to inject with the UR process.  

What OS are you using and what is your motherboard make/model and firmware?  You can look it up online and there should be a support page with driver downloads.  

Hi all, sorry for late reply.

I did download the USB3.0 driver from the manufacturer website.

When in UR page, it only stated:

"Acronis Universal Restore will search the locations you specify for HAL, mass storage and network adapter drivers"

It doesn't state other drivers like USB3.0

When i point to my driver folder and click Ok, it return errors

Please advice. Thanks.

Teo, when you are adding drivers to AUR, please do not point it at your driver folder on the old computer as this will only contain the drivers which are installed on that old computer already.

If you have downloaded the new USB 3.0 driver from the manufacturers website, then you need to extract the drivers from this download, i.e. use such as 7zip to open the driver archive or installation file and save the contents to a folder on your hard drive just for that set of drivers only.  

Next, point AUR at that new folder holding the USB 3.0 drivers, it needs to be able to find the .INF and .SYS files in particular.

Hi Steve, thanks for the reply, i did do it that way, but i get errors.

Please see snapshots attached

 

 

Attachment Size
374619-131524.jpg 4.38 MB
374619-131527.jpg 3.17 MB

Teo, thanks for the screen shots.

Have you included the new motherboard chipset drivers in your AUR as this may give you what you need in order to boot the new system and let it then find any additional drivers for unknown devices within Windows automatically.

Have you simply tried running UR without supplying any drivers at all?  I have had the best luck with this method.  This should generalize the OS to boot on just about any hardware (except for those with specific RAID controllers).

If/when it boots, then manually install drivers in computer managment.  This is pretty painless on systems that have driver packs readily available (Dell, HP, Surface Pro's).  

I love it when people dont read the issues correctly..  Bobbo..  He cant log in.

Was there any resolution to this?  Same issue here...  Cloned to new hardware with USB 3.0 (HP) and mouse and keyboard.. in fact NIC dont work.  Ive injected dejected thrown the computer against the wall, punched it, rebooted it, recloned it..blah blah and nothing works.  I have had Acronis do it with me, same results.  It does state that the UR is only for mass storage and Nics, and does not support plug and play devices...so I am thinking this is a OS issue, and not really a cloning issue....  Focusing my efforts to that theory now....

Sorry, but while there have been similar issues to that described in this topic, it is difficult to say if the issue you have is the same one unless Teo responds to your new post on the subject and shares the resolution for the problem he had?

What was the make, model and Windows OS that you have taken the original backup from, and what is the make, model of the system you are trying to restore this to?

Did the original hardware have support for USB 3.0 devices and was this using the same make of USB controller as is found in the new hardware?

Sorry but lots of questions and no answers because too little to work with.

GrkGoD2k17 wrote:

I love it when people dont read the issues correctly..  Bobbo..  He cant log in.

Was there any resolution to this?  Same issue here...  Cloned to new hardware with USB 3.0 (HP) and mouse and keyboard.. in fact NIC dont work.  Ive injected dejected thrown the computer against the wall, punched it, rebooted it, recloned it..blah blah and nothing works.  I have had Acronis do it with me, same results.  It does state that the UR is only for mass storage and Nics, and does not support plug and play devices...so I am thinking this is a OS issue, and not really a cloning issue....  Focusing my efforts to that theory now....

I agree about the reading part - seems like you should take note of your own comment.  Where did he say he can't log in?  Everything I read in this thread, suggest he has UR, but is having difficulty using it. His note below is not about the web page - there is no UR web page (other than how to use it and the download link to get it - everyhing with UR is done from the local machine), but about what he's seeing when using UR.

Teo Francis wrote:

Hi all, sorry for late reply.

I did download the USB3.0 driver from the manufacturer website.

When in UR page, it only stated: (this is the page of the app he's talking about - not a web page - inferred from all other comments and notes that were read in the thread as noted in the next sentence).

"Acronis Universal Restore will search the locations you specify for HAL, mass storage and network adapter drivers"

It doesn't state other drivers like USB3.0

When i point to my driver folder and click Ok, it return errors

Please advice. Thanks.

Talking about your comment...

" If/when it boots, then manually install drivers in computer managment. "   If the keyboard and mouse dont work, how would you open Computer management if you cant log in.... in any case...  I think the resolution is below, and not a acronis issue...

See if this works...

I found out that Intel removed USB 2.0 chipset support from the Skylake chipset. 

This means that normal USB installs for windows will not work.   

The Microsoft Windows ISO doesn't have the native USB 3.0 drivers either, and that is why your USB KB and mouse go dead.

So you have to add the USB 3.0 drivers into the Windows ISO.   

Intel came through on this one.  They have a utility that does all the work for you.  

https://downloadcenter.intel.com/download/25476/Wi​ndows-7-USB-3-0-Creator-Utility

Run this and point to your USB Installation media and hopefully, W7 will install

Another common work-a-round is to temporarily use a usb 2.0 port (if you have them). Most PC's will have one (but not all - newer laptops may not have any usb 2.0 ports either). 

Alternatively, try booting into safemode with networking (F8) if you can.  In most cases, if you can boot into safemode, minimum drivers are needed/loaded and may allow the USB 3.0 controller to work - it really depends on the controller though. 

GrkGoD2k17 thanks for supplying the INtel USB 3.0 creator utility link - I haven't had any computers that have needed to use it, but handy to have it available in case the issue ever comes up. 

Injecting the USB 3.0 drivers to the restored system is an easy process. The hardest part is finding the needed drivers in the correct format. The download provided by GrkGoD2k17 includes the drivers. All you need to do is create a WinPE based on the Windows 10 ADK. This ADK has the USB 3.0 drivers, so your mouse and keyboard should work when you boot it.

Copy the drivers to the USB flash drive with WinPE. Put them in a folder called USB3\x64.

When you boot the WinPE just go to the command prompt and enter the following line:

dism /image:C:\ /Add-Driver /driver:"X:\USB3\x64" /ForceUnsigned /recurse

Where C: is the drive letter WinPE has assigned to your Windows OS partition. You can confirm the drive letter on the command line. Enter the following lines:

C:

dir

You will recognize the folder structure of your Windows system. If C: is not correct, try:

D:

dir

After you prove the drive letter for your Windows system, enter the dism line above.

Reboot into Windows and your mouse and keyboard should work.