Cloud backup Broken

Thread needs solution
hopkinsitm@cox.net
Beginner
Posts: 1
Comments: 0

I have been unable to perform and scheduled or manual cloud backup for 12 days and counting.  I opened a trouble ticket (#02586992) and Acronis level 2 is "supposedly" "working on it".  But i hear nothing from them unless I send them a query to which the answer is always the same: "We are working on it"! 

Maybe I should have just stayed with the 2015 version?  Although I did get a couple of updates from the 2016 version before it quit. 

When I got near the end of my subscription for 2015 I got a "renew".  I chose to "upgrade" to the 2016 version.  I have since received a half a dozen e-mails reminding me to renew my 2015 subscription!  Despite multiple e-mails to them and an open ticket I don't seem to be able to get across to them that I don't need to renew 2015 since I bought 2016!

I wonder now if the problem with my 2016 backup is that my subscription to 2015 ran out! ????  Based on the "support" I have received so far I can believe that might be the problem. 

Anyone have any suggestions for abackup product that actually works and actually understands the meaning of the work "support"?

Carl

Sat, 11/14/2015 - 23:44
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Forum Member
Posts: 0
Comments: 80

Hello hopkinsitm@cox.net,

First of all, I would like to apologize for any inconvenience you have experienced while using our software.

I assure you our team is doing its best in order to resolve your issue as fast as possible, but in some cases when an immediate solition doesn't exsist and we need to investigate the problem.

I checked the infromation concerning your ticket and I saw that our expert team have been working on it and they requested additional infromation from your side a week ago.

Thank you! 

 

 

Mon, 11/30/2015 - 15:53