Cloud backup has problems (Reconnecting over and over)
I use Acronis Cloud to backup some important files and have done that for a long time. Since approx one week the backups take very long time to complete despite that my upload speed is good. The backups comes to a halt and the UI says "Reconnecting" and after a while it does reconnect only to lost the connection again and then "Reconnecting" again, etc, etc.
Backup that used to take three minutes two weeks ago takes fifteen minutes today.
Someone from Acronis must check this up since it seems to be a problem on Acronis servers.
Same situation here. For as far as I can tell this issue started after my upgrade (Acronis THI 2015 to THI 2016/Cloud and from 500 GB to unlimited). I am using the database centerr Frankfurt, Germany. Lots of 'reconnecting'.
I have been using Ping and Tracert and the Acronis tool (see dumP) to see if there are network issues from my pc to the datacenter. But there aren't issues with the network.
Please, can you help us out!
Kind regards,
Marcel
See dump made with Acronis_Connection_Checker (EU2).
Verifying connection to Front End Servers
Performing Name Resolution for: cloud-fes-eu2.acronis.com...SUCCESS!
Verifying connection to 212.162.0.51 on port 44445...SUCCESS!
Verifying connection stability to 212.162.0.51 on port 44445...
Connection was verified. Packets Success rate 50/50
Verifying connection to 212.162.0.52 on port 44445...SUCCESS!
Verifying connection stability to 212.162.0.52 on port 44445...
Connection was verified. Packets Success rate 50/50
Verifying connection to Registration Servers
Performing Name Resolution for: cloud-rs-eu2.acronis.com...SUCCESS!
Verifying connection to 212.162.0.59 on port 55556...SUCCESS!
Verifying connection stability to 212.162.0.59 on port 55556...
Connection was verified. Packets Success rate 50/50
Verifying connection to RPC Servers
Performing Name Resolution for: web-api-tih.acronis.com...SUCCESS!
Performing Name Resolution for: web-api-vmp.acronis.com...SUCCESS!
Performing Name Resolution for: web-api-tie.acronis.com...SUCCESS!
Verifying connection to 69.20.59.100 on port 443...SUCCESS!
Verifying connection stability to 69.20.59.100 on port 443...
Connection was verified. Packets Success rate 50/50
Verifying connection to 69.20.59.101 on port 443...SUCCESS!
Verifying connection stability to 69.20.59.101 on port 443...
Connection was verified. Packets Success rate 50/50