Cloud Cleanup Runs but does not reduce space used
Cloud backups are failing due to running out of space. I have run the cloud cleanup several times and it appears to run successfully, but backups continue to fail due to 'no space' Any help will be appreciated
Steve, Thanks for responding to my post. Here are my answers to your questions
- I run just one Cloud backup, nightly
- It is a Disks and Partitions backup
- Last successful backup was 923.59 GB, Mar 30. Not aware of any changes that would have made this size increase.
- 1 TB
- Cleanup parameters: age criteria = 10 days; versions to keep = 3
I have run this cloud backup successfully for over a year. Thank you for taking an interest in my inquiry.
George, thanks for the answers to my questions.
1TB of Cloud storage doesn't leave very much free space if your backup size is already over 923GB (0.92TB).
If you are backing up your OS disk, then I suspect that the number of changes amount to more data than you have space to store!
If you are using ATI 2016 per this forum, then the ATI GUI doesn't have the Activity page view that was introduced in later versions (from 2018 I think?) which would show you how much data is being identified as changed for your backup when it runs each night?
The image below is from one of my Windows 10 disk backups to the Cloud showing how useful the Activity page is for this type of issue. I do not do a nightly cloud backup to match what you are doing.
Thanks for your insight. I reduced the size of the backup to about 500 GB, but it still fails because my cloud allotment is full. Any thoughts on how to solve that problem?
George, as you have a Cloud subscription, do you have the option to upgrade your version of ATI to 2020 rather than using ATI 2016?
Even though you have reduced the source data size to about 500GB, you will still have more data than this stored in the Cloud due to your "Cleanup parameters: age criteria = 10 days; versions to keep = 3", so you would need to adjust these temporarily to reduce the age down to the minimum of 1 day and versions to only 1, then see if this allows the changes for source to continue or if you will need to wait a day for the cleanup to run based on the new age criteria.
I reduced the cleanup retention criteria to the 1 and 1 values you advised, both in the cleanup function and in the options for the backup itself. Nothing changed; backup failed. I will let it sit overnight and take another look tomorrow. Will post the results. Thanks again for your help.
Backup still fails and cleanup function still does not reduce space used. Any thoughts on why cleanup does not work? Is there any way to manually delete a part of the backup?
Hello George,
please check out the article https://kb.acronis.com/content/62010 it describes all possible cleanup schemes.
I'd try with the simple cleanup scheme (note: it applies to all your backup plans):
- Click on Storage Status and click on Clean up space
- Stay on Simple Cleanup page
- Verify how much data is mentioned under Will be deleted tab
- Run cleanup.
The changes are usually not displayed simultaneously. When you clean up storage using web restore console it makes the server look into the slices. The server processes the files and marks the files which are to be deleted according to the retention rules. After that, a dedicated process on the cloud storage removes the unwanted data from the storage. This does not happen exactly after deletion; the server processes all customers' accounts in accordance with the queue. After the data is deleted, it modifies metadata file, and only after that the changes are visible in the management console.
Hi Ekaterina,
Thank you for taking an interest in my situation. I have been using method 1 for all my recent cleanup attempts. I just ran a cleanup using method 2 per your advice. Since I only have one cloud backup, I am not clear on the difference between the 2 methods. As I understand your message, I will let some time go by to let any changes become visible. Is that a matter of minutes. hours, days? I hope to avoid deleting the entire backup and creating it from scratch, but seems like we are heading in that direction.
Hello George,
sorry for the delay!
There are two ways to regain space in web restore: Simple Cleanup (all backups residing in Cloud) and Advanced Cleanup (per backup plan settings).
-Simple Cleanup lets you see how much data will be deleted - and here we can compare the prediction with how much data has been actually deleted or not deleted.
-Advanced Cleanup only shows numbers of versions to delete or deletes versions according to their age.
It makes sense to wait 24h, but if no changes, I'd open a support ticket for investigation.