Cloud Dashboard Showing Deleted Backup Plans
I was able to delete an entire device from the Cloud Dashboard and remove old backup plans that have been deleted. My problem is with devices that have current and deleted backup plans. Cloud Dashboard doesn't know when I delete cloud backup plans locally. How can I remove these backup plans from the Cloud Dashboard?
Hello
For the same reason as Technogod, I removed already twice my entire computer from cloud dashboard to get rid of deleted backup plans.
When the first time all went well, I can't see my computer reappear in the list after having deleted it for the second time.
I tried logging out and in in Acronis Cloud, performed some backups and so on but my computer doesn't show up in the dashboard.
I also noticed, prior to deleting for the second time that my computer was showing "offline" in the list while it was online at that time.
Does anyone have any ideas what prevents my computer from reappearing in the dashboard?
Thank you
RHE
Hello, RHE.
I'm not sure what has caused the issue that you describe, but let me suggest you a quick fix: I have attached an archive that contains a batch script called 'clear_registration_data.bat'. You can run it (preferably "As Administrator") and it will clear out the information pertaining to the Dashboard and force the machine to re-register.
Hope it helps.
Hello Dmitry
Thank you for your answer and your solution.
The solution suggestion is very much appreciated !!
I saved your bat file for future use but I managed to solve the problem myself a week or two ago.
But I think that I basically did almost the same that you do in the bat file.
What I did:
By using the trial and error principle and by reading the errors in the logfiles I discovered that something was wrong with the file F4CEEE47-042C-4828-95A0-DE44EC267A28.db3
I browsed this database file with an SQLite reader but that didn't make me any wiser. I decided to restore this file from an earlier backup and this solved the problem for me. My PC and my backups are visible again in the dashboard.
(It was necessary to stop the MmsMini Service to be able to access the database file)
As I said before, I very much aprreciate your solution and I do think that executing this bat file would solve the problem if it would reoccur.
This kind of suggestions are far more better than the "reinstall ATI" suggestion I received from your technical support (Which I didn't do)
One remark I would like to make, and I informed your technical support about it too:
While browsing the F4CEEE47-042C-4828-95A0-DE44EC267A28.db3 database file, I noticed that my Acronis password is stored in there without any encryption. I'm not too sure that this a safe situation.
Kind regards
RHE
RHE, I am glad to hear you've managed to find a solution.
As to the password situation - I understand your concern and I have forwarded it to the development team.
Can we make this post or its information sticky?
Hello again Dmitri (and others)
I noticed that the online dashboard functionality has stopped working again.
Only, this time the reset procedure (as you described in the bat file) doesn't make the computer reappear in the online dashboard.
No errors in the logfiles after the reset though.
I tried quite a lot and I ended up installing the Acronis software on a different computer. This computer doesn't appear in the dashboard either. No errors in the logfile (c:\programdata\acronis\BackupAndRecovery\MMS\logs) Backups work fine.
So it seems that this time the cause isn't to be searched on client' side.
Do you have any ideas or suggesions ?
Thank you
Kind regards
RHE
RHE,
Are these computers that do not appear in the dashboard running Windows 10 version 10586 - 1511?
Hello Enchantech
Thanks for this quick reply.
My "main" computer is indeed running windows 10 1511-10586.
The second computer I tried with is a virtual machine (on my main computer) running on windows 7.
Is there a known issue with win 10 perhaps?
Thanks
RHE
Yep, there sure is and it's a problem with network connected computers and Windows 10 10586 - 1511 any release version to date.
The problem is one of the network discovery function of connected computers and devices that use NetBIOS as a discovery method or as a way of reporting themselves when connected to a network. Your Win 7 machine is one such device as well as any Samba based device and many printers etc.
This is a known bug in Windows and at least one Microsoft source has said a fix is in the works to be released in the next major upgrade of Windows 10 due out in March.
Enchantech
Thanks for this information. Now I can stop this energy-consuming search towards a solution.
Much appreciated.
I'll watch out for the next win update to come.
No workarounds I assume? A real bug ?
Thx
RHE
Hi again Enchantech
Have checked my updates, win 10 1511 was installed on February 9th and that is indeed the day that online dashboard stopped working.
So you're completely right.
Browsed the internet a little and there's a lot to read about this issue too (in general)
Thanks for pointing me in this direction.
No workarounds that really fix or address the problem for any length of time and some of those suggested elsewhere on the Web will introduce new problems.
Acronis is aware of this bug but it is a Windows problem so we all must wait for Microsoft to release a fix.
Hello again
Microsoft has released an update which was automatically installed on my system, today. (1511 10586.122)
On the internet I read that this update addressed the network issues, related to the previous version.
Yet I still can't see my backups on the Acronis dashboard. No log errors, computer restarted.
Any other experiences?
Thanks
RHE
I'll do some investigating.
RHE,
I did some investigating and indeed the update appears to have fixed the network discovery issue.
Now as to why your computer is not showing up in the Dashboard, that's another question!
My suggestion would be to restart your entire network and allow all the hardware to refresh their connections. This action can solve many issues that happen with connectivity in a network.
Hello Enchantech
Thanks for all your effort.
I did as you requested. (reset all active network components) but no result unfortunately.
I ended up installing ATI2016 on a different PC (not a virtual machine this time), running windows 7 but no result either.
Don't know what to do anymore beside contacting Acronis support.
Additional suggestions are welcome and appreciated.
Hmm, not sure what to suggest here. You might have a look at services and make sure that the Acronis Managed Machine Service Mini in running and in Processes that the mms_mini.exe is set to manual. you might even try a right click on that process and select start which will sort of kickstart it and that may make a difference.
This is purely a guess and my not even apply, but how many systems do you have connected to the network running ATIH at the same time?
Perhaps the local system is updating the cloud (or not), but one of the other local systems has the information as well and there is a conflict/disconnect between the local system(s) and the cloud where they are each updating the status of the backup as they currently know it?
For instance, if there are multiple local systems connected to the cloud, disconnect all of the other ones so it's just the one client. Then delete the local cloud backup from the client (if it's still there) and see if that updates the cloud. If not, manually delete it from your cloud logon and give it a little time to replicate.
Then, disconnect the original machine and connect a second one and let it sync with teh cloud, does it then remove the cloud backup that was previously there or somehow update the Cloud telling it it still exists? If it does, update correctly with just one machine connected at a time, but not when multiple systems are connected to the Cloud at the same time, I would say it's a bug with the Cloud communication. I would think that whatever system the Cloud backup was created with would contain the "master" record and send that to the cloud and then the cloud would send record updates to the other Cloud connected systems. However, if the Cloud is the "master" record keeper, but receiving conflicting informaion from various cloud connected clients at teh same time, that could lead to buggy behavior like this.
Clear as mud, right? I'm just speculationg too as I don't really know where the "master" rercord of the cloud backup data is retained. I currently only have one PC backing up to the cloud (my other is failing to backup at exactly the same point every time so I have an open case for this that is still in the works). However, that 2nd system, even though it cannot backup right now, is receiving the information about the other computers backup and displaying it in it's backup tasks correctly.
Enchantech, Bobbo 3C0X1
thanks for thinking along with me.
MMS service is running fine on my system.
I only have one ATI license. I just installed a (trial) version on a different PC for test purposes.
What I will do is disconnect my main pc and test with the trial PC alone to see if the machine appears in the dashboard or not.
In the mean time I have contacted Acronsi support, still in progress
Thanks again
RHE