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Cloud Disc Recovery never completes

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While attempting a WIN10 upgrade on my WIN7 laptop, the disc has become corrupted. I'm trying to perform a full disc recovery to WIN7. I have a Samsung NP900X4C with 500 GB Samsung SSD, 1GB Ethernet. I've been performing ATI 2016 Cloud Backups (Full PC) for 3 months so I think I have good backups available.

I use my Recovery USB drive to boot the laptop and select 1. ATI 2016, then proceed through the selection process until I'm ready to start downloading the data. I've checked the network setup and the ether(1) 1 GB is setup properly. The recovery data is about 70 GB. The Recovery From ACronis Cloud window shows up with status of the transfer. It runs for various lengths of time transfering data and then seems to get stuck with a message (Reconnecting Atempt .....) where the atempts have gone up to >>100. I've made 8 attemps at this over the last 5 days and downloaded as few as 10 GB and up to 48 GB before getting the dreaded Reconnecting message. The 48 GB attempt took about 7 hours.

As a point of reference, I also use Carbonite for my Destop computer. Did a successful WIN10 Clean install and then recovered all of my user files. The process took about 5 days but all files were successfully downloaded and there were no noticeable disruptions.

The ATI 2016 manual indicates that upon restart of the Cloud Recovery, it will pick up where the download stopped but I do not see that. It always starts over again. I'm reminded of the early days of using slow analog modems to download big files.

Is there any other way for me to retrieve my disc backups?

Thanks..................Kevin..................

 

0 Users found this helpful

If you are simply downloading a file from the Cloud backup the app should continue download if interupted.  Recovery of a backup from the Cloud if interupted may not work that way however, not sure as I have never tried it.  If it were me I would download the backup file to a local disk then, run the recovery process from the downloaded local source file.  I would run validation on the downloaded file once downloaded as well.  Using the Recovery Media to perform the recovery is the correct way to do a recovery of a Windows System disk. 

Thanks, that was definitely the way to accomplish the task. It worked perfectly, system restored and working. As a new user of ATI, i've realized that I need to understand more about the disk configurations and how ATI accomplishes its various functions. The posts by Mustang and you have been most helpful. Thanks for your contributions.

Happy to hear that, glad to have been of help to you.