Cloud Service is Down

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Regular Poster
Posts: 41
Comments: 196

When will the Cloud service be back up? I've been unable to connect for the past two days.

Mon, 05/16/2016 - 23:11
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I am extremely frustrated.  I've been backing up to the cloud for the last 22 days!!! . . .  .my backup completed overnight.  When I went to check this morning my desktop dashboard showed "backup succesfully completed".  However, when I opened up the cloud dashboard it showed "Error" and no files backed up. 

This was a 220 GB backup.  I'm wondering (and hoping) it's related to the cloud service being down.  However, I can connect to the cloud service but it's not showing my backup anywhere.  What happened to it?  It better not be 22 days "down the drain"!!!!!!!!!!

 

 

Mon, 05/16/2016 - 23:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 11
Comments: 31

Same thing here for the last couple of days.  NO CLOUD to back up to or to access data already backed up.

Tue, 05/17/2016 - 00:54
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
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Hello all,

First of all please accept our apologies for any inconvenience you may experience with Acronis Cloud. I've checked the situation with our maintenance team, seems that there are some issues with US1. However I strongly recommend you to contact support directly and raise a support ticket for every issue with Cloud, since experts on forum do not have access to the cloud datastore and thus cannot determine and fix the root cause of your particular issue.

Please provide the following information to the support team:

As for the connection breakdowns: Depending on the connection stability between the client machine and Acronis Cloud Servers data transfer can be occasionally interrupted. True Image should normally be able to re-establish a working connection and resume the operation. Use the error handling options (number of retries and the interval duration between them) to your advantage. A good retry policy can keep the upload alive even during the server maintenance periods.

Thank you,

Tue, 05/17/2016 - 11:00
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 41
Comments: 196

It would be nice if Acronis could let us know when they are having server problems. It would save us all alot of time. When my cloud backup fails and I get a server error when I try and connect to the cloud website. I'm pretty sure the problem is on the Acronis side.

Wed, 05/18/2016 - 01:09