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Connecting to Acronis Cloud Stalls / Fails

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After clicking "Backup Now" for a partition or a specific file directory, the backup message at bottom of screen says Preparing Files or something like that then says "Connecting to Acronis Cloud". However, it stays stuck connecting to Acronis cloud and fails to connect. So I eventually click "Pause" as it's too long connecting. My internet is working with 250 Mbps download and 10 Mbps upload speed. Last successful backups were July 5.  What do I need to do to be able to again connect to Acronis cloud and backup my files? Thanks.

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Duplicate post - please post all follow-ups in the other thread:  https://forum.acronis.com/forum/121957#comment-373933