Corrupted disk
Seems I didn't read the reviews before purchasing licence to download Acronis True Image 2016. If I had I probably wouldn't now be left with three inoperable hard drives. The first original cloned hard drive now with missing operating system that I can't boot or restore with recovery discs and two brand new HGST drives that have somehow been corrupted using similar application. Customer support tried telling me this was a windows issue not acronis. Really!... that's funny
because the original drive was working perfectly fine before using acronis.
I just wanted to upgrade hard drive capacity and thought this would be a good product to transfer OS to new hard drive. Now I have read reveiws I see a number of customers have had similar issues with the application corrupting and making drives inoperable especially with the missing operating system. Bottom line I won't go near this product again have unistalled from PC. Will Acronis refund me the £50.00 or theabouts download fee and cost of three new hard drives? No thought not!
Wow, sounds like you really had a problem. I have been using TIH for several years now and have never had that much of a problem.
But...I never use the clone feature either... rarely do I have a hard drive that needs to be a clone of another. There is most likely a vendor or size/speed difference between the dirves I use. I simply make a backup image of my c drive partition (or any other partition I need a backup of) and restore it to another hdd or ssd with the recovery media and away I go... If I need to add another partition to the newly created disk, I allocate space for that partition on the drive and use TIH to put the partition image there...
I always test to make sure I can create a bootable image.
I would like to have seen a resolution and discussion of your disaster on the forum before you uninstalled TIH.
Steve
Thank you for the comment/reply
In the interest of fairness as I'm a reasonable type of guy! I know a lot of people out there have used this product with no issues. I just wasn't one of them unfortunately. I eventually managed to reboot the original hard drive with the Windows 7 pro application and a recovery disc. Thank God I created that one recovery DVD. I guess people including myself often turn their noses up at the humble CD/DVD as a means of recovery especially as back up utilites USB drives, etc in the 4/6TB range are like are so cheap but here at least the humble disc saved my arxx big time.
Iv'e also now used an alternative imaging software programme to resolve issues with the [x2] new HGST drives. Don't ask me how? but the original Acronis formatting or perhaps even 'user' error formatted drives as GPT not MBR. The HGST drives are 2TB not that it really matters: but the system then wouldn't intialize or accept these drives and repoted errors. So the outcome: I don't have to e-mail customer support@acronis and claim for x3 corrupted hard drives an operating system and the cost of my original purchase of Acronis True Image 2016. Although, I feel the latter should be applicable and justified. Not that I'd get anywhere if I did! HaHa!
Just for the record I downloaded an alternative professional grade disc management system licensed for 3 computers at some considerable expense to reformat the new [x2] HGST hard drives. The problem I now have after my initial experience is that I feel reluctant to even use the professional grade utility to migrate OS to new drives. You know! you can get bitten once by an alsation... you then irrationally begin to distrust all alsations! Also just to prove that I'm not on an anti-acronis crusade, as above I've already stated many people use this utility without issues. I'm therefore not even going to mention the name of the alternative imaging software that I purchased only to say in my opinion, it is far superior: However, I'd expect nothing different for a pro level utility.
Acronis does not claim to be a professional level utility... it works perfectly fine for some... others as reported not so well.. I don't know why some users experience issues with the product. Users migrating to a new operating system often report issues whilst others have no problems. This isn't anything to do with Acronis by the way. I'm just making a point!
https://kb.acronis.com/content/21242
You can request a full refund for any reason during the first 30 days after purchase.
http://www.cleverbridge.com/?scope=cuseco
Just submit a refund request directly to Cleverbridge. It is usually processed in just a couple of days.