Created images are not stored on external usb drives ...window 10
I am running window 10 on an Inspiron 5000 series laptop. I made a bootable ATI 2016 CD. I booted to the cd and made images of all my existing partitions. Everything look like it work until I rebooted the laptop to Window 10 and went to file explorer and none of my images were stored on the (2) external usb drives. I know the images were made but could not find them anywhere on the two drives. I then noticed under quick acesss one of the folder I stored the images to. I open the folder and mysteriously the images was svaed to to one of the hard drives. I copy them to the 2nd HD and they look ok except the OS partition is about 1/2 the size of the space used by the running OS partition.
I am a little lost on wnywhne I made the partition they did get store directly to my external drives. I then decided to take the same boot cd and hard drive to another machine running system 7 and had no issues with creating and svaing the partitions.(everything worked as normal). Any ideas? Is their an issue with quick access, window 10 and ati2016
Thanks
Ken

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Ditto to GH-Storages reply - the disk letters will vary when using the recovery media - however, the disk # should always match what is shown in the bios. Alternatively, you can boot to Windows and run an elevated command promt and then type:
diskpart.exe
list disk
The disk numbers will be returned along with their disk size. These should correlate to the disk #'s and or disk sizes repoted in the Acronis recovery media.
As for the size differences - Acronis images use compression. If you select a compression level, your image will be smaller than the original disk size. Likewise, if you don't do a sector-by-sector backup, Acronis will only backup the used space of a drive (a good thing in most cases).. aka if you have a 250gb drive, but only 90GB of it has been used, unless you select the sector-by-sector backup mode, it is only going to backup that 90GB and if compression is selected, your resulting image will be even smaller than that. I typically used "high" compression as it's not that much slower, saves a lot of space on the resulting output TIB size and has never caused an issue for restores for me.
https://www.acronis.com/en-gb/support/documentation/ABR11.5/index.html#…
- None – the data will be copied as is, without any compression. The resulting backup size will be maximal.
- Normal – recommended in most cases.
- High – the resulting backup size will typically be less than for the Normal level.
- Maximum – the data will be compressed as much as possible. The backup duration will be maximal. You may want to select maximum compression when backing up to removable media to reduce the number of blank disks required.
You may want to check out the Acronis 2016 FAQ for more details on compression, etc.
https://kb.acronis.com/content/56595#
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Maybe I didn't explain myself properly. I booted to the ATI Boot cd. I selected an existing partition from the list of available partition (Not based on drive letter) as my source. I then browsed to an existing folder on one of my external usb drive which I already have previous images stored. I hit proceed and it gave all indication that it was creating a full image of that partition. Yet when I booted to Windows the image was not on the drive I selected above. Instead it was located under quick access via window explorer. Until I move this image to the drive I wanted the file would have never been written to my drive. Guys I have done this many times never with any issues which is why it is baffling me. It may be an operator error but for the life of me I am doing exactly what I have been doing for all my previous backup images which I normally do on a weekly basis.
Thanks for your inputs.
Ps The issue with the file size has nothing to do with compression since I have always used the same boot cd and only the OS partition is affected. None of my other 3 partitions have this issue
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Perhaps a review of the scenes can help. These show how a storage location is selected.
Storage location is selected
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EXACTLY......this what I have been doing the EXACT procedure your show above. Like I said it has worked up to my last backups. I dont care about drive letters I select the volume and folders name
Ken
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Quick Access in Windows 10 File Explorer is a new feature of File Explorer that gives you a view of your recently accessed files. Those files do not get copied to Quick Access what you see there are only place holders that point to the file. See the provided link:
http://winsupersite.com/windows-10/how-use-quick-access-windows-10s-fil…
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My only suggestion at this point would be to boot the CD and create a new disk image backup and point to the new bacikup into an unused storage folder and making sure the tib backup name has not been used before.
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GH thanks for your help. Here is what I did. I created a new Boot Disk which is now a dvd since I download the universal restore options. Anyhow that is another issue. So I boot to the cd and create a new disk image of only the OS partition and this time I pointed it to a complete empty usb drive(no files on it).I pointed it to this drive and name it test@date@.tib. All indications said it created this image. In fact I decided to just make sure so I told the program to create an image of another partition and pointed to this same usb drive. When I browse to this usb drive it show my above image there. So I quit the program and boot to windows and guess what no image on this usb drive. I am completely baffled.
Any suggestions
Ken
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No sure. I guess there is the possibility that the files are being hidden from you because of a permissions issue.
Did the administrator create the CD?
What can you tell from the use space aspect of the usb disk?
Also try looking at the usb disk via command line prompt and see if the tib files are visible.
Look at the temp file. Does it show the files?
c:\users\your user name\appdata\local\temp
I'm pulling at straws!
Are you within 30 days of purchase of TI for free Acronis support?
Say again which version of Windows and which version of TrueImage.
Edits:
Is TI installed for one user or all users?
Do you have a sharing issue?
Visit the usb disk and the folder where the tib files should be.
Right click on the storage folder and look at the folder properties and look at the sharing and security settings. Maybe compare with some older folders which do not have the issues.
That my shed some light.
Again, just guessing.
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If you open Disk Management and look at this drive that you just created the last 2 images does Disk Management show that data is on the drive or does it show as all space is available?
When you say you open Windows and the files are not there what are you using to try to view the files, Windows File Explorer?
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Do you have 2 computers, or just the one? If you have 2, you can try this for troubleshooting:
1) On your USB device where the recovery image is going to go, create a new EMPTY folder and share that empy folder with all users on your workgroup or network.
2) Make sure both systems are connected to the same network - preferably physically on the same switch (most home routers have 4 LAN switch ports).
3) Boot both systems into Acronis Recovery with a copy of the same bootable media (CD or thumbdrive in either case)
4) On the system you want to backup, go through the process of setting up the system for the backup, but don't initiate it just yet.
5) As part of the backup settings - set a custom size for each .TIB output - I usually use 2GB or 3GB - either is fine. By default, Acronis will try to make one large file - this can be problematic as the size of that file grows and grows. Issues can arise if the network drops out, the USB device loses power for a moment, your destination device is FAT32 or has a file size restriction, etc. - Still don't start the backup yet.
6) On the second test system, pretend like you are going to restore an image to it (don't actually do it though). We're just using this system to view the remote USB drive while it is being written to by the first system to verify if the new 2 or 3G tibs are ending up in that newly created folder as they are being written. Navigate the second networked system to the remote system location where you plan to store the new image. Basically, navigate to the remote system IP or name, enter the workgroup username and password and it should let you navigate any shared directories.
7) Once you've verified that you can navigate the remote system folder where the new backu .TIBS are going to be written, start the backup of the primary system. In a few minutes, from the second system, refresh the network folder and you should begin seeing the newly created 2GB or 3GB tib files - if you don't there is a problem with the first system which will require more troubleshooting. However, if you can see the initial .TIB for the recovery, you know it is writing to the correct folder. Hopefully, once the full system image is complete, you can refresh the directory on the second system again and still see all of the .TIB files that were just created.
At least you'll kind of be able to monitor things as they are being created and see what they look like from within Acronis before you boot back into Windows to take a look at the files again.
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GH,
To Answer some of your questions
Did the administrator create the CD? YES
What can you tell from the use space aspect of the usb disk? Space not being used
Also try looking at the usb disk via command line prompt and see if the tib files are visible. Not Visible
Look at the temp file. Does it show the files? NO
c:\users\your user name\appdata\local\temp
Are you within 30 days of purchase of TI for free Acronis support? NO
Say again which version of Windows and which version of TrueImage. WINDOW 10 ATI 2016
Is TI installed for one user or all users? ALL USERS
Do you have a sharing issue?
Visit the usb disk and the folder where the tib files should be.
Right click on the storage folder and look at the folder properties and look at the sharing and security settings. Maybe compare with some older folders which do not have the issues. Did this, saw no differences
I also turn off UAC - No change
Started messing around with the boot mode ie UEDI vs legacy. I really think this may have something to do with it because depending on the sequences of how I boot the to the bootable cd i had it work but only one time. Couldn't duplicate again. This is very fustrating since a month ago I dont remember any issues.....but was I lucky that time to have it work.
Reason I feel this is because I can make images online to my external usb devices using the smae name and folders. BUt with bootable cd no go for usb drives or internal drive.
Ken
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