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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I always get a Failed to Connect to Cloud message when trying you access the dashboard.  This happens on any computer I use or my iPad.  

Tue, 11/10/2015 - 00:57
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 1

Roger Kaplan wrote:

I always get a Failed to Connect to Cloud message when trying you access the dashboard.  This happens on any computer I use or my iPad.  

I get exactly the same issue, regardless of which device I use at home or at work. Support keep asking me to send various logs but my point is, this is about logging on from anywhere and retrieving my data, not looking at local log files... lets pretend my main PC has died, I just want to pull down the data right? Well I can't.

2 weeks of support and no resolution, really disappointed in this 2016 product so far.

Mon, 11/16/2015 - 19:55
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 80

Hi Roger Kaplan and dubzripz,

Roger, I see in our internal system that your issue is being investigated by out Developers Team.

dubzripz, I also see that your case has been closed automatically since we didn't receive any reply from your side.

If you continue to experience issues with the Dashboard, please contact our Support Team.

For general troubleshooting regarding Dashboard please refer to this article.

Wishing you a nice day.

 

Wed, 12/16/2015 - 16:21