Dashboard failure in new Acronis True Image 2016 Cloud build 5518
Fails with message:
{"date":"2015-08-26T11:52:54.231535+00:00","context":{"_internal":"100012:-1:-1"},"reason":"wcsServiceUnavailable"}
what this ?


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I have reported a similar issue when in the Dashboard and click on the Sync icon.
Ian
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Ian,
Since the Sync feature is Cloud based your experience with the error is indeed related.
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today Dashboard is going on working - thanks for answers!
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Hello Peter
Thank you for the update.
I am glad to know that your issue has been resolved now!
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Hello everyone
Facing the same issue here
Error message since Friday
{"reason":"wcsServiceUnavailable","date":"2015-09-27T11:40:47.037859+00:00","context":{"_internal":"100012:-1:-1"}}
Spent hours with support yesterday and they said they hadn't heard of any other remarks from customers... strange.
I too believe the solutions needs to be found at Acronis' side but support guy spent a lot of time investigating my computer and generated all kinds of reports (procmon pcap, system report...) to try and find the reason.
I hope it will be solved soon.
FYI : it doens't matter whether you try to access dashboard via acronis program or whether you try surfing directly to https://cloud.acronis.com, it results in the same error.
Tried with IE, Chrome, Firefox & Safari (mobile) from different PC's, all the same error. It's not account related either, because I have 2 acronis accounts and there too the same error is generated. So I am looking at Acronis now, suspecting their server(s) or server applications
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