Dirt slow Acronis Cloud backup
We have subscribed to Acronis TrueImage with Cloud backup. So far, we have been highly disappointed. Our initial backup to the cloud on two different machines took the best part of a week. Normally, we backup our entire system (less than 1 Terabyte) to an external USB drive in a few hours. Furthermore, subsequent incremental backups, scheduled for the middle of the night, often cut into daylight hours and bog down our computer.
We are also concerned that extended Cloud background backups may interfere with our accounting system use (relational database) during the day, especially if all database files are not being backed up simultaneously.
Are other users experiencing the same problem? Goodness forbid we would need to recover from the Cloud and have it require several days to a week! Is this a common experience for all users or do we have a special problem?


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Just for comparison, I started my first Acronis Cloud backup today - roughly 400GB of years forth of family pictures. I get a steady 85MB download from my ISP and roughly average 6MB upload. My cloud backup is telling me I'm getting about 5.5MB - 6.6MB backup speed wich is about what my upload with my ISP is pegging out at. At this rate, it will take about 7 days to complete my first full backup. I'm hoping recovery will go much faster though with my download speeds, but will have to test that out when the upload is complete.
What kind of Cloud back up speeds are others seeing from their end? How does the recovery speed compare too - same or faster?
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Bobbo,
Question, do you live in the western US? I do and the upload speeds from the ISP's in this part of the world are absolutely terrible! I have an Xfinity cable connection with the latest and greatest DOCSIS III Wireless Modem, download speads 150Mbps, acceptable, upload speeds 12 to 13Mbps, unacceptable! I know that other areas of the country are enjoying much greater upload speeds with cable modem setups. I have seen reports of upload speeds in the same range as my download speeds. I think the problem is that the ISP's in the west face very little if any competition so they are slow or reluctant to upgrade/improve their service!
Just my 2 cents worth!
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Yup, North America as well and our major cable provider has the monopoly in the area so I'm stuck with them. Download speeds are great, but upload is less than 10% of that.
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So I can see I am not the only person having unacceptable upload speeds to my cloud account...
I pay for and get 150-168 mbps up and download speeds (speedtest.net verified) but the the speed from Acronis if ENTIRELY UNACCEPTABLE. I thought it was slow last night when i started this backup (at 20-35 mbps) but right now it's a max of about 10!
What can I do? And what can i expect from Acronis?
Thanks.
RMD
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About all you can do is complain to your ISP. If you are not getting the speed you think you are paying for then the ISP needs to respond.
Edit:
Just noticed your comment about speedtest.net. Get in touch with Acronis support and see if they can help
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You sure you're getting 150Mbps up? Who's your provider, I want in. Most US ISP's have very fast download, but profide only a fraction of that for upload. I have Comcast and get 100Mbps down, but only 10 up. Tack on ISP upload throttling and bottlenecks or throttling on the distant end and I generally get about 5-6Mbps upload with Acronis Cloud. Keep in mind that upload tests are not a true reflection either. Not only are you uploading to Acronis, but it is still having to scan and process real data on your system where speedtests use generic made up data.
I'd suggest you use a strictly upload tester and not a download/upload tester like Speedtest which only works in short bursts with made up data.
Unfortunately, I don't know of any upload "tests" that can replicate an extended upload of real data. Most are only 100MB or smaller and not using real data so these are only synthetic benchmarks.
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In response to a couple of questions, I definitely am getting 150+ upload AND download. I am in BC, Canada served by Telus for my ISP and they have fiber high speed with syncronous up/down... very unique it appears.
And for what it's worth, what was roughly up to 30 mbps yesterday is only 3.9 as i type this :-(
As for Acronis support, they have been AWESOME each time i have needed them... and i am waiting on an answer or solution for this problem. Let you know the results if i can.
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Following up on the earlier notes/comments, Acronis got to my request for help and they were not a lot of help, to be honest. They gave me an Acronis-specific Ookla speedtest that came back at the speeds they'd suggested -- a big shock? -- of 22 mbps. They were not able to explain why i got nowhere close to 22... let alone REAL speed.
Though they have been in touch promptly every time i needed help, this is not an acceptable response.
I think my next step will be to have my ISP tech people connect with Acronis'... we'll see after that.
RMD
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I have done all I can to discover why cloud backups are so slow and thought I might bring this discussion up to date.
I finally had to claim my issue was 'resolved' so Tech Support could close my ticket, but it was certainly not closed, just not of any more assistance. That said, since I went through this and experienced the earlier speeds of UP TO 22 mbps (mostly below 10!) i am now in b/u mode to cloud and seeing 30-50 mbps... wonder how that happened?
Doesn't really matter as my first full/complete b/up has only about 8 hrs left on it...
RMD
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