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Disappearance of settings

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Hello,

If I set a daily backup, everything works quite well so far. Only the setting "Validate backup, monthly, every first Thursday of" disappears after each backup AND after each restart of Windows AND after each restart of True Image. Why this setting is not saved correctly?

Thanks in advance and greetings from Austria

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Hello, thanks for your post to our user forum, greetings this end from the UK..

A couple of questions first to clarify this issue.

Are you using the latest build 6559 for ATIH 2016 - it was only released yesterday but would be worth trying if not used?

How long has this problem been happening - did it ever work correctly and retain the settings for validation or is this a case of it having been run for a while and only just noticing that this is the case?

As a starting point to investigating this issue, please upgrade to 6559 and also download a copy of the Service Log Viewer app from the link in the forum.  The log viewer will allow you to take a look at a range of your service logs to see if there are any clues held there for what is happening under the covers.

If you can post a copy of one of the service logs created after the settings are set correctly, then a further one for the next run of the task where the settings have 'disappeared' that would help.

Note: One thing that I have found on my own system which may be in play here, is that when I have set validation ATIH creates a separate Validation task script in the C:\ProgramData\Acronis\TrueImageHome\Scripts folder to peform that activity.  I wonder if that is happening for you and the separate task is actually executing?  Again the log file viewer should show if that is the case - the validation tasks should show as 'service_' logs the same as normal backup task logs.

Hi Steve,

Thank you for your post.

Yes, I use the build 6559.

This problem exists since I use the programm. I bought it about a week ago.

Log before (yesterday):

<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="4F1927AA-AB08-40F1-A46D-4FEEDB3A7414" product="True Image" version="19.0" build="6559" task="199BCAAB-6261-42F3-81C5-A6F46241F184" task_name="Kompletter PC, täglich" >
    <event id="1" level="2" module="100" code="0" time="1461006004" message="Backup reserve copy attributes: format tib; need_reserve_backup_copy false;&#32;" />
    <event id="2" level="2" module="100" code="2" time="1461006004" message="Operation Kompletter PC, täglich started by schedule." />
    <event id="3" level="2" module="100" code="0" time="1461006018" message="Backup reserve copy attributes: format tib; need_reserve_backup_copy false;&#32;" />
    <event id="4" level="2" module="316" code="0" time="1461006018" message="Aktion: Backup" />
    <event id="5" level="2" module="100" code="11" time="1461006018" message="Priority changed to Low." />
    <event id="6" level="2" module="11" code="1008" time="1461006018" message="&lt;bold>Backup-Archiv erstellen&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>Von: &#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>In Datei: &#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;M:\Kompletter PC, täglich.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Komprimierung: &#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Exclude: &#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Durch Ausschlussmaske erfasste Dateien&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Passendes Kriterium: &#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\Christoph\AppData\Local\Temp, C:\Users\Gast\AppData\Local\Temp, C:\Users\Christoph\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Gast\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Christoph\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\Christoph\AppData\Local\Opera Software, C:\Users\Christoph\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\Christoph\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\Christoph\AppData\Local\Opera Software, C:\Users\Christoph\AppData\Local\Mozilla\Firefox\Profiles, C:\Windows\CSC&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" />
    <event id="7" level="2" module="1" code="504" time="1461006019" message="Pending operation 172 started: 'Volume-Image erstellen'." />
    <event id="8" level="2" module="1" code="504" time="1461006031" message="Pending operation 172 started: 'Volume-Image erstellen'." />
    <event id="9" level="2" module="100" code="0" time="1461006060" message="Schreibe differentielle Version zu Datei: Kompletter PC, täglich_diff_b1_s2_v1.tib" />
    <event id="10" level="2" module="1" code="504" time="1461006078" message="Pending operation 172 started: 'Volume-Image erstellen'." />
    <event id="11" level="2" module="100" code="0" time="1461006078" message="Die folgenden Backups wurden erfolgreich erstellt:&lt;endl/>&quot;M:\Kompletter PC, täglich_diff_b1_s2_v1.tib&quot;" />
    <event id="12" level="2" module="316" code="6" time="1461006078" message="Operation has succeeded." />
</log>

Log after (Today):

<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="D19CB3FC-6835-4264-9C5A-23BCBE9EF737" product="True Image" version="19.0" build="6559" task="199BCAAB-6261-42F3-81C5-A6F46241F184" task_name="Kompletter PC, täglich" >
    <event id="1" level="2" module="100" code="0" time="1461046232" message="Backup reserve copy attributes: format tib; need_reserve_backup_copy false;&#32;" />
    <event id="2" level="2" module="100" code="2" time="1461046232" message="Operation Kompletter PC, täglich started manually." />
    <event id="3" level="2" module="100" code="0" time="1461046234" message="Backup reserve copy attributes: format tib; need_reserve_backup_copy false;&#32;" />
    <event id="4" level="2" module="316" code="0" time="1461046234" message="Aktion: Backup" />
    <event id="5" level="2" module="100" code="11" time="1461046234" message="Priority changed to Low." />
    <event id="6" level="2" module="11" code="1008" time="1461046234" message="&lt;bold>Backup-Archiv erstellen&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>Von: &#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>In Datei: &#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;M:\Kompletter PC, täglich_diff_b1_s6_v1.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Komprimierung: &#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Exclude: &#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Durch Ausschlussmaske erfasste Dateien&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Passendes Kriterium: &#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\Christoph\AppData\Local\Temp, C:\Users\Gast\AppData\Local\Temp, C:\Users\Christoph\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Gast\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Christoph\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\Christoph\AppData\Local\Opera Software, C:\Users\Christoph\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\Christoph\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\Christoph\AppData\Local\Opera Software, C:\Users\Christoph\AppData\Local\Mozilla\Firefox\Profiles, C:\Windows\CSC&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" />
    <event id="7" level="2" module="1" code="504" time="1461046234" message="Pending operation 172 started: 'Volume-Image erstellen'." />
    <event id="8" level="2" module="100" code="0" time="1461046247" message="Schreibe vollständige Version zu Datei: Kompletter PC, täglich_full_b2_s1_v1.tib" />
    <event id="9" level="2" module="1" code="504" time="1461046248" message="Pending operation 172 started: 'Volume-Image erstellen'." />
    <event id="10" level="2" module="1" code="504" time="1461047996" message="Pending operation 172 started: 'Volume-Image erstellen'." />
    <event id="11" level="2" module="100" code="0" time="1461047996" message="Die folgenden Backups wurden erfolgreich erstellt:&lt;endl/>&quot;M:\Kompletter PC, täglich_full_b2_s1_v1.tib&quot;" />
    <event id="12" level="2" module="316" code="6" time="1461047996" message="Operation has succeeded." />
</log>

 

By the way: The setting "make a full backup after 6 diffential backups" changes to "after the first full backup make only diffential backups" by itself. Sorry, I don't know the exact english text of this options. :)

 

best regards

 

 

Steve Smith wrote:

Note: One thing that I have found on my own system which may be in play here, is that when I have set validation ATIH creates a separate Validation task script in the C:\ProgramData\Acronis\TrueImageHome\Scripts folder to peform that activity.  I wonder if that is happening for you and the separate task is actually executing?  Again the log file viewer should show if that is the case - the validation tasks should show as 'service_' logs the same as normal backup task logs.

Sorry, I can't find this folder. I have the Acronis program folder in "c:\Programme(x86)" but no subfolder called scripts.

br

Gifford Tremblay wrote:

It is in the C:\programdata\acronis\trueimage\scripts

Okay, got it. My path is a little bit different: "C:\ProgramData\Acronis\TrueImageHome\Scripts". Thank you!

@Steve: Based on your information, I made a test setup. This I can report:

  • TI creates tasks for validating.
  • These tasks are also running.
  • The checkbox in the options will disappear anyway. It seems to be a bug.

I'm going to observe this behavior a few days.

That is the correct path as I put in my first response.  Check how many scripts you have compared to how many backup tasks you have created in the main GUI - there may be more scripts than GUI tasks.

Yes, I've 2 scripts in the folder and 1 backup task in ATI.

Open each script in a text editor such as Notepad and take a look to see what actions they are set to perform.

The text data is in XML format but is fairly easy to read provided you have word-wrap enabled for the longer lines.

One script is for the backup and the other one is for validation. The script for validation is referenced to the script for backup.

Where I can see the schedule for the scripts?

You can't see the Acronis scheduled tasks directly as these are run with the dedicated Acronis Scheduler2 service, however there is a Scheduler Manager tool that you can download - see KB document https://kb.acronis.com/SchedulerManager which will give you various commands related to the scheduled tasks, including 'get list' to show you a list of scheduled tasks.

 

Okay. With the SchedulerManager I can see the tasks. Now I will observe the work of TI for the next few days.
 I think the problem with the missing check-mark in the user interface is just a little bug, because the programm run the tasks normally.

Steve, thank you very much for your professional and fast help and please excuse my bad english.

You are very welcome, glad to be able to help you.  Your English is very good, far better than my German (or any other language!) - we English tend to be lazy in that respect - even more so with the advent of tools like Google Translate!

I've a question to my case: can anybody reproduce the problem with the empty validate-checkbox after restart/reboot/backup?

I have to confess that I do not do regular or scheduled validations mainly because of the extra time they take and that I have never had a problem with a bad archive (yet).

If I need to restore a backup archive, then I will do a validation then plus the restore operation will also validate that the full archive version chain is good too.

Hello All,

Just wanted to confirm that developers are aware of this problem. It has been confirmed as a known issue in the software. Plans are to fix it in the next release of Acronis True Image.

Regards,

Slava

I noticed that same issue today. The checkmark did not disappear on B6027 but does in B6559. If I check the box to perform validation on creation that works as expected.

thomasjk wrote:

I noticed that same issue today. The checkmark did not disappear on B6027 but does in B6559. If I check the box to perform validation on creation that works as expected.

The issue is fixed in B6569 released today.