Does Acronis really want to be in the business of selling software?
By all appearances, no. I just don't get it. ATI has the potential to be the best on the market. But stupid, lazy and ignorant decisions dominate this company. Bugs that don't get acknowledged, let alone fixed, a knowledge base whose documents are often FUBARed. Example: universal restore docs for 2014 .
And this is just one of 3 kbs on the subject that are all different and all wrong.
The cloud log in dialog for the local 2016 version. It seems like a no-brainer that this would alienate customers. I think it's Acronis's ignorant way of trying to push people into buying the cloud version. A typical example of how Acronis operates. Year after year after year.
Yet another example of Acronis self-destruct syndrome is the forum software. I see it's received some sort of upgrade. Why bother? Still pathetic. And the captcha requirement everytime you post? Unbelievable (probably due to revenge spamming by disgruntled former users...). The only reason this forum is visited is because of the excellent efforts of volunteers...Grover, Tuttle, Enchantech, et all (apologies for not listing all). They are Acronis support.
Add to that the abysmal support system they have and you have a sure-fire formula to run a company into the ground.
Quite frankly, having been using ATI since 2004, I now find myself transitioning to other softwares. I'm not sure if I'll continue with Acronis or not. At present, I have 2014 premium. From what I'm reading here regarding 2016, I won't be upgrading this year.
I'm very irritated by this. I shouldn't have to work so hard to keep a software I've used for years. I won't. For now, I'll continue using 2014 for my win 7 & win 8 machines. For win 10, I've been using the free version of another company that actually has it together (hint...begins with macr).
If Acronis continues there current course of poor business decisions, I'll completely opt out of Acronis and invest in 'the other company'. I doubt they'll miss my business, as by all appearances, they don't want it. That being the case, I doubt I'll miss them. Maybe Acronis's time is just past. Are they sharp enough to notice and do something before it's too late? Probably not. Maybe it's already too late.
I also returned 2016 for numerous reasons, and have to agree with the OP that Acronis is getting worse not better.
Other image programs "just work" , no guesswork involved.
I agree TI is going down hill fast
Its the nag nag nag every time i turn it on to upgrade and then when i need to turn off my computer TI then decides when it shuts down some times it can take quite a while to turn off
Andros Astonin, LogMan, Edward,
Thank you for your honest feedback.
I've recently taken over Acronis True Image business and we are working on product experience improvements.
We at Acronis appreciate any additional feedback you have about our product, documentation, forums, website. I personally would be happy to talk or exhcnage emails. My email is gm@acronis.com - feel free to share any feedback that you have.
Thank you!
Gaidar
Other backup software has flaws too remember. I bought something called Active Disk Image a while back. Soon after I installed it and tried to restore my computer from a backup image I got some kind of error message saying something like "The asynchronius transfer has failed."
You can verify this by looking on Google.
So what good is that?
I've recently taken over Acronis True Image business and we are working on product experience improvements.
If this is so then you need to begin by appearing in these forum as something other than a normal member with the title 'Beginner'.
I agree with ya mooly........
Hey Gaidar, if you recently taken over Acronis , you need to change your member
profile, etc .... otherwise you're just a troll , and need to be banned from website..
I've recently taken over Acronis True Image business and we are working on product experience improvements.
If this is so then you need to begin by appearing in these forum as something other than a normal member with the title 'Beginner'.
Good point, Joe. Updating now.
And also looking for better forum engine, as this one seems to be really old.
Hey Guys,
I did a google myself. This link may be of interest. He is who he says he is and does respond to emails at his email address below.
http://www.zoominfo.com/p/Gaidar-Magdanurov/-2104228300
I've recently taken over Acronis True Image business and we are working on product experience improvements.
We at Acronis appreciate any additional feedback you have about our product, documentation, forums, website. I personally would be happy to talk or exhcnage emails. My email is gm@acronis.com - feel free to share any feedback that you have.
Thank you!
Gaidar
He now has the job of getting Acronis moving in the right directon.
His normal login on the left without Acronis ID indicates he did not wait for programmer to create his login--he did it himself--without any delay.
GroverH
Thank you Grover!
Our guys told me they will fix my login tomorrow.
Gaidar
I also can vouche for Gaidar as well, he has immediately responded to my emails (within Minutes) about several things and says Tech support will contact me early next week, as he has their plate FULL but has them working, Cloud Logon not needed, Shutdown problems and my problem https://forum.acronis.com/forum/106266. If you have a problem that you think needs tech support Email him, I think he will get the support team helping you!
You have your work cut out for you, Gaidar, and I wish you success. I want ATI to be as good as it can be.
I've used True Image since 6.0 was current, and I like to stick with what has always worked for me, which is why I have purchased upgrades repeatedly as they became available. As the others have said, it's been going downhill. You have a very strong competitor in Macrium-- their stuff appears rock solid and appears to be the one backup solution that has the fewest "horror stories" online. That title used to belong to True Image (at least in my perception), but not any more.
A good start would be to remove the login nag from ATI2016 as many of us have asked for. It's a minor annoyance, but it's symbolic of the "who cares about the customers, we only want their money" attitude that Acronis seems to have now. So are the pop-up ads that appear in the full (paid) version as well as the trial version (I don't have an issue with it in the latter). Fixing those would be a good (and relatively easy to deliver) first step in letting people know you're serious about repairing the relationship with your customers.
The people here complaining are not trying to tear Acronis down... we're trying to help identify the problems (with the product as well as how Acronis relates to its customers) so they may be fixed. You seem to get this-- it's the first glimmer of hope that Acronis is starting to "get" it in a while.
Well in (some) defense of Acronis, cloud backup speed has improved for me. 68 gig fresh backup completed in 8 hours. No complaint there.
Having to wait for the product to "unload" or whatever it does during system shutdown is irritating, but I believe it's needed in order to protect against data corruption. At least that is what I think is going on. I haven't seen or looked for any documentaton on this.
For the most part what we get for the price is very good compared to other products out there.
I like the product and wish the company to succeed so my advice to gaidar is if what you say is sincere and you truly want to help the company succeed, read through these forum posts and start addressing the problems people are having. There are many, and many unhappy customers. I will continue using the product and paying the yearly fee but only as long as it keeps doing what it's suppose to do, which it is right now but with each update I cringe that your programmers may have broken it causing me to reinstall and "make your software work".
Update this forum software?? Why LOL. This forum is not where attention needs to be placed. Work on the product to make it more stable and address your customer complaints first. I see no complaints in this forum about this forum. Wasting time on "changing" this forum that works just fine (though slow) would be a total mis-direction of resources IMO.
danfilipi thank you. We built the list of the issues reported by forum users, as well as from the in-product feedback forms. The development team is working on resolving them.
As for the forum software - totally agree that this is not the #1 priority for most of the customers, although having a better forum will be beneficial. The new forum is on the list of action items. However, product quality goes first.
Thank you all for your open and honest feedback. Now the ball is in our yard.
Thank you all for your open and honest feedback. Now the ball is in our yard.
Ok lets hope these problems get sorted now at least someone is looking at the problems, after all ATI was at one time the best on the market, so lets home it get back to where it shoiuld be
I'm having a lot of difficulties right now creating an updated win pe restore disk so I'll be able to restore my nvme m.2 drive if needed. The last restore boot disk I made doesn't have the nvme driver evidently because the drive doesn't show up when booted to the DVD I made. Now when I go to make a new pe boot disk, I get a error after it says it's creating a .wim file or something.
How about a simple method to create this disk that will actually work for the new hardware coming out, eh?
im going to have my brother try making a boot iso on his computer that hopefully will work on mine and contain the nvme Windows 10 driver I need. If not, then my backups are worthless to me. I have been searching for solutions, most say to create a pe boot disk. Trouble is ati errors at that step. Gees.
Btw, if I can get it to work I will post a link for others to download it which is after all what Acronis should have already done.
Force loyal users to use other software.
Disgusting!
Force loyal users to use other software.
Disgusting!
I have been looking for a different backup solution. If these bugs are not fixed within the next month or 2 my plan is to use Macrium to schedule my image backups then save them to my brothers computer for my offsite backup plan, and NOT renew my Acronis subscription.
Btw, if I can get it to work I will post a link for others to download it which is after all what Acronis should have already done.
Many many hours later I have created a boot disk that sees my Samsung nvme m.2 drive!! Yay!
if others are interested in a iso you can burn to a boot disk or USB stick, post in this thread and I'll link it for download from my server.
Many many hours later I have created a boot disk that sees my Samsung nvme m.2 drive!! Yay!
You have way more patience than me, "many, many hours later" should not be necessary, but you do seem to have a lot of patience, thinking 8 hrs to do a 68GB backup tp the cloud is okay, to each their own I guess :-)
Many many hours later I have created a boot disk that sees my Samsung nvme m.2 drive!! Yay!You have way more patience than me, "many, many hours later" should not be necessary, but you do seem to have a lot of patience, thinking 8 hrs to do a 68GB backup tp the cloud is okay, to each their own I guess :-)
I was just determined to find a solution to make the backup software work for me, and realistically if you think 8 hours is a long time to backup 68 gigs over an encrypted connection, try the limited other options there are available to us in a non-commercial environment. They take MUCH longer, as in DAYS!
I just tried one which did not even backup a restorable image of the complete drive, just my documents and pictures. After it completed it took almost a full day to send me a link by email where I could download a zip file.
Anyway, all backup solutions take time and effort to work for any given situation. Please post a link to one that does everything Acronis can do.
Ones reason use to this software, linux boot. Faster than windows PE boot.
Now using Macrium Reflect. How embarassing to switch this is.
if Macrium could do scheduled cloud backups, I would have already switched over to it. The unlimited cloud storage is the major appeal to me.
I tried Macrium Reflect but it is a pain to use if one do file and folders backup. Selecting each file/folder requires far too many clicks and imo it is unusable.
Btw, if I can get it to work I will post a link for others to download it which is after all what Acronis should have already done.
Many many hours later I have created a boot disk that sees my Samsung nvme m.2 drive!! Yay!
if others are interested in a iso you can burn to a boot disk or USB stick, post in this thread and I'll link it for download from my server.
Danfilipi
I would be really interested in giving it a try. I have been holding off on the m.2 drive, not sure if my Acronis 2016 Win 8.1 ADK disc will see it or not.
Thanks
Danfilipi
I would be really interested in giving it a try. I have been holding off on the m.2 drive, not sure if my Acronis 2016 Win 8.1 ADK disc will see it or not.
Thanks
I am using Macrium now at least it works every time i launch it and it does not take ages to close
Btw, if I can get it to work I will post a link for others to download it which is after all what Acronis should have already done.
Many many hours later I have created a boot disk that sees my Samsung nvme m.2 drive!! Yay!
if others are interested in a iso you can burn to a boot disk or USB stick, post in this thread and I'll link it for download from my server.
Danfilipi
I would be really interested in giving it a try. I have been holding off on the m.2 drive, not sure if my Acronis 2016 Win 8.1 ADK disc will see it or not.
Thanks
Link to download the iso, no guarantees...... http://classicgoldwings.com/forum/vids/AcronisBootableWithNVME.iso
Got it...thanks. I have one with Win 8.1 ADK, which is supposed to recognize m.2 as well, not sure if it will or not. Thought I would give both a shot.
Thanks again...
I am glad to see that we have someone for new leadership for True Image. I am presently using the latest version of TI because I have bought the cloud option and it is too late to turn back. If not for the Cloud option, I would have put TI in the "bad memories" category. I have intalled and uninstalled, used the uninstall tool, so many times I cannot count. I have uninstalled and run the cleaner tool from Acronis and searched the registry, and searched the boot partition for any traces of Acronis many times only to be disappointed in have the same problems as before. Right now the latest version on True Image has 3 problems that I have spent many hours trying to fix. I have read forums and googled and tried everything under the sun. These 3 problems are :
1- No icon in the notification area (bottom of screen to the far right). This means I cannot see activity when it occurs and yes I know that you only see that icon when there is activity. I do not have the icon when I initiate activity and don't have it when the activity is from a sheduled task.
2- I have never been able to set up the email notification using any and every option available in TI. I am with Verizon Fios and I have Gmail but Acronis will not actuate the email. I have tried different ports and SMTP server names to no avail. To download a free copy of some other Imaging software and to have success in setting up email notification with standard port 465, server name smtp.verizon.net, tells me that my frustration is not me not knowing what I am doing but it is on Acronis.
3- Windows explorer in Windows 10 will not open a tib file. The screen likes does a flash but no window ever comes up. I downloaded a replacement for windows explorer and it opens a tib file with no problems. Looking at a *.tib's properties shows that it opens with windows explorer. The only thing I have not done, is to reinstall my operationg system which is Win 10 Pro clean install.
I presently use EaseUS for backups and find it to be a very solid program. Their email notification works fine and the icon in the notification area works fine also. Windows explorer opens the *.pbd files with no problem. The one thing that EaseUS does not have is the restore speed comparted to TI. Acronis is twice as fast as EaseUS. The 3 problems that I depicted in True Image's latest version have given other uses the same problems, and googling these problems proves that. These problems are not uniqe to me, but problems of coding that can affect many other people.
I have the paid version of EaseUS now. Acronis just wore me down over time chasing this probem and that problem. To remind myself that I paid for this misery makes me wonder if I am too damn stubborn to realize at some point you have to cut your losses and move on.
To the new Manager, I say good luck to you, because from my perspective after many many hours of frustration you are going to surely need it.
Sincerely
Gifford Tremblay
I have never been able to set up the email notification using any and every option available in TI. I am with Verizon Fios and I have Gmail but Acronis will not actuate the email. I have tried different ports and SMTP server names to no avail. To download a free copy of some other Imaging software and to have success in setting up email notification with standard port 465, server name smtp.verizon.net, tells me that my frustration is not me not knowing what I am doing but it is on Acronis.
Gifford,
With GMail and Verizon.net, you need to use SMTP.VERIZON.NET and port 465, you also need to check encription SSL Then you need to check SMTP authentication and finally fill in your email address and password for your gmail account, that works for me, hope it works for you as well
Oh yes, uninstall/reinstall, chasing problems. I know this all too well!
My latest problem is a backup made of my NVMe drive will not boot after restoring to a non-NVMe drive. May be there is to come problems with other backup software with these new drive interfaces coming out but the bottom line is, we pay out our money for the software and it should be on the developers head to anticipate these issues and write their software to deal with them. Acronis is no exception.
I am now on a 30 day trial as an upgrade to my subscription of Carbonite which creates real time backups to an external drive which is suppose to be bootable. We shall see, I have been using the basic version of Carbonite for years with no problems whatsoever.
Carbonite also does cloud backup of this external and everything I have on the computer on all the drives.
I feel I've tried way over and above what most people will with trying to make Acronis work, and I do like the concept of Acronis and it's layout, but if Carbonite fills my needs, it's bye bye Acronis.
Gifford,
Sorry to learn about your problems. Development team is looking into it and will make sure those are resolved in the next update.
Gaidar
Thanks for your recognition of my frustrations. I have never had anyone from Management acknowledge my problems before. Some people like Grover and others (cannot remember all the names) have worked with me on problems in the past. I am not here to push another product, Acronis was always my first choice. I started out with Acronis 7.0 and Disk Director 9.0. The only version I never upgraded to was 2015 because of all the frustrations and hell I could see on the forums. As you can see, I have spent plenty on one piece of software. Thank you again.
Gifford W. Tremblay
I've written about this in the past - none of the later versions can even display the descriptions in TIB backup files created in TI 9 Workstation. I am using TI 2015 but I doubt I will ever upgrade as there is AOMEI Backupper that will foot the bill in my case. There are options out there that are now superior to Acronis. And it does not pay to see no support to rectify deficiencies and removal of useful features that were present in older releases.
Strange world indeed
I've written about this in the past - none of the later versions can even display the descriptions in TIB backup files created in TI 9 Workstation. I am using TI 2015 but I doubt I will ever upgrade as there is AOMEI Backupper that will foot the bill in my case. There are options out there that are now superior to Acronis. And it does not pay to see no support to rectify deficiencies and removal of useful features that were present in older releases.
Strange world indeed
I get backward compatibility, but every product eventually reaches end of life. It's not cost effective for application developers to continue supporting older versions after so many years and True Image shouldn't 9 isn't supported on anything past VISTA anyway. If you're still using XP or VISTA, you're pretty much on your own as Microsoft has abandoned XP for the public and VISTA, well, it's VISTA . True image 9 was a 2005 product which has been superceded by 7 other versions. Even with official archives (not backups), I'm talking about official archive records, in many cases, it is the data owners responsibility to refresh the archived medium every so often to ensure compartibilty with future technology as the old technology may no longer be available to retrieve that data at some point in time.
I"m glad that AOMEI Backupper is working well for you - I truly am. Use what meets your needs - I'd recommend even using several products to be on the safe side. However, I'm guessing that AOMEI is no more capable of reading or displaying the descriptions of your ATIH 2009 backup than ATIH 2015 is?
As for AOMEI being superiour to Acronis, I would challenge you to truthfully run at least two offline backups with both products as configured with the same specifications and report back the completion times and compression output sizes with screenshots of the setup and results. Then do the same with the online version of both products as well. I recently did this for a Macrium comparison in regards to a similar comment and actually found Acronis to be faster with smaller overall output files as well. It wasn't night and day, but it did show that Macrium was not "superior" to ATIH in those regards and I'm pretty sure a test of this nature would prove the same in this case as well. I may get arond to AMOEI at some point, but just don't have the time at the moment.
Oh yes, uninstall/reinstall, chasing problems. I know this all too well!
My latest problem is a backup made of my NVMe drive will not boot after restoring to a non-NVMe drive. May be there is to come problems with other backup software with these new drive interfaces coming out but the bottom line is, we pay out our money for the software and it should be on the developers head to anticipate these issues and write their software to deal with them. Acronis is no exception.
I am now on a 30 day trial as an upgrade to my subscription of Carbonite which creates real time backups to an external drive which is suppose to be bootable. We shall see, I have been using the basic version of Carbonite for years with no problems whatsoever.
Carbonite also does cloud backup of this external and everything I have on the computer on all the drives.
I feel I've tried way over and above what most people will with trying to make Acronis work, and I do like the concept of Acronis and it's layout, but if Carbonite fills my needs, it's bye bye Acronis.
danfilipi I am curious to know how your image of your NVME drive to another type of drive is fairing with Carbonite or other backup applications? There is no problem doing this with Acronis as the Acronis backup and restore method handles the data just fine. However, NVME is PCI-E based and requires different settings in the bios (hard drive contorller mode must be the same or drivers must be generalized and provided - it's no differenct going from PCIE to SATA as it would be for going from SATA to AHCI or AHCI to RAID. If the BIOS is not configured correctly, it won't boot up at all - this seems to be your case based on what I'm reading.
If the BIOS is configured correctly, but the drivers are wrong, you will get a BSOD. If you're not getting even a BSOD, it's a bios configuration error. Once you've figured that part out on your mobo, your Windows OS should begin to load but will most likely result in a BSOD. At tgat piont, you would either need to use UR to generalize the image (a bit more of a pain, but will give you the best compatibility and chances of booting), or slip in the correct drivers in with UR (assuming you'd be reverting back AHCI if using a standard SSD or spinning SATA drive). There are also tools (even from Microsoft to help with this, but NVME drives are still fairly new and even Microsoft tools are not available for NVME to AHCI conversion. Hence, the need to use UR to generalize your system drivers if switching controller types.
If Carbonite can do this on the fly when pusing an image from an NVME PCIE drive back to a a regular SATA drive... or any other current backup application on the market, please let me know, because I'd like to test it out myself.
Recovering your system to a new disk under bootable media
Warning! Your old and new hard drives must work in the same controller mode (for example, IDE or AHCI). Otherwise, your computer will not start from the new hard drive.
Error message occurs after you change the SATA mode of the boot drive
https://support.microsoft.com/en-us/kb/2751461
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/how…
@bobo, Carbonite did restore fine though much slower than acronis, it would restore to a non-nvme drive. No BIOS changes needed other than making the restored drive the boot drive.
It had problems with video resolution on my Asus 980TI booting to the restore disk requiring removing it from the computer and using onboard video. Hassle but it did produce a bootable restore.
Honestly, I got so fed up with these ridiculous problems that I set out to find a simpler solution.
Now im using Windows backup included in Windows 10. It images the drive, resolution is not a problem, and restore to an ssd or spinning drive is fast and bootable. Once completed, it boots to desktop fast as if nothing ever happened. Windows backup also has restore points selectable during the restore process. I do nightly backups.
For saving these backups as well as my other 3.5 tb of stuff, I started using backblaze this last week. Will be awhile until everything is uploaded but I have tried download already of over 300 gigs and everything looks good. I get 15-20 megabytes/s download on my cable, so much faster than Acronis and accessing my drives never do that timeout thing that Acronis cloud does.
Like I said earlier, I do like the Acronis interface and it's capabilities when they do work but the bugs in the software unfortunately make it a deal breaker. I set up a computer in the corner with a 6 tb Raid 1 as a file server. In the process of moving everything from 3 other drives, I accidently formatted one of them. The download process from Acronis cloud to restore this data was nothing short of a nightmare with it's timeouts and slow download. It took at least 4 days of constant trys accessing my stuff to get my 500 gigs downloaded and at some point it wouldn't let me in on my computer then had to use my wifes computer to download the remaining. Sad really. The Acronis "developers" really do need to fix this. All they tell me is they have no control over the internet Lol. Evidently they have very little control over their servers like this forum, man oh man it loads slow!
I really don't mean to slam Acronis but come on guys, the reason we do backups in the first place is so we can restore our data in the event of a future problem we can get it back. Acronis cloud does work but not without much frustration downloading
My advise to everyone is make sure you test your backups no matter what solution you use since just because it says completed, doesn't necessarily mean your data is safe!
Totally understand - yes, definitely test to make sure they work, especially before something fails. I'd recommend the same for any backup application.
I'm new to Acronis Cloud myself. I have been uploading various backups which equate to about 500GB in total now. The biggest push was 350GB of family photos and videos that have accumulated over the past decade and took about 2 weeks of constant uploading to get there. Unfortunately, despite my 100MB/s download speeds from my ISP, my uploads are capped at 10MB/s and average about 5-6MB/s. I can't pin this on Acronis though as it seems to be the same across the board with different upload tests using speedtest.net.
I would hope the download speeds would be better during Cloud recovery since the pipe is much bigger, but then we have to figure that the ISP upload speeds for Acronis is the limiting factor as well as numerous downloads/updloads to their servers at the same time. I have yet to test this though as I am still uploading about 40GB more before I can attempt a recovery download back from the cloud.
As a personal recommendation, I would not rely on any Cloud service as a primary backup for anything. I do see it as a simple way to have offsite storage and secondary (third in my case) backup redundancy for critical data. If something ever happened to all of my local backups, at least I could still resort to the Cloud and get get it back - although slowly.
Yeah I hear ya, I'm a firm believer in backups at 3 places minimum. I have videos and pictures from my childhood over 45 years ago as well of my kids when they were little. My raid 1 now acts as a media server and holds all of these memories, my brother a state away has a 4 tb I ftp everything over to, then there's the cloud. I may be copying everything to a new 4 tb and stashing it at my in-laws also.
I'm interested to hear your experiences downloading from Acronis cloud, say a folder with 10 gigs worth then a few more like it. I suspect not many have tested this judging by the lack of complaints lol. Could be its just me but I doubt it since my brother had the same problems under his own account .
As far as upload from Acronis and they're speed getting our files back, I have a hard time accepting that Internet traffic either to or from their server cannot be improved to eliminate their browser script timeouts. I ftp to and from a paid server I use for my 3 web sites by both http and ftp and never have issues even remotely comparable to Acronis cloud service so it can be made to work just like Backblaze works reliably. I think Acronis just needs a bigger more reliable pipe to handle their customer demands or pay the price in lost accounts.
All this talk from the "General Manager" on this thread, but as far as I know, no software updates since build 6027 which I believe was released in December last year?
So unfortunately as far as I'm concerned, I am still paying money to a company who refuses to provide any direct support to its paying customers (i.e. no support tickets) and instead forces them to log issues on this spam-ridden forum, or to submit a feedback form via the app, all of which gets completely ignored.
Sadly I have realised how stupid that makes me and will not be renewing when the time comes, as I refuse to pay to be treated with utter contempt.
All this talk from the "General Manager" on this thread, but as far as I know, no software updates since build 6027 which I believe was released in December last year?
So unfortunately as far as I'm concerned, I am still paying money to a company who refuses to provide any direct support to its paying customers (i.e. no support tickets) and instead forces them to log issues on this spam-ridden forum, or to submit a feedback form via the app, all of which gets completely ignored.
Sadly I have realised how stupid that makes me and will not be renewing when the time comes, as I refuse to pay to be treated with utter contempt.
Bye.
Yes, the last update was about 3 months ago. We don't know when Acronis updates are scheduled/planned as were users just like you. Howeer, they usually come about quarterly so we should see one at the end of this month or next (most likely). Quarterly updates have been pretty standard for ATIH throughout all releases so this come at now suprise. We may start seeing them more often, but that's Acronis call.
Bye.
Yes, the last update was about 3 months ago. We don't know when Acronis updates are scheduled/planned as were users just like you.
Just to be clear, as for some reason you seem to have taken them personally, my comments are aimed squarely at Acronis themselves, not the helpful users of this forum who appear to be doing their jobs for them for no financial gain.
Adam,
Could you please share the details of your issue / support request with me via email (gm@acronis.com). I will follow-up with our support team.
As for the update - we are working on it now, may take another month to make sure most of the issues reported are resolve.
Thank you.
Gaidar
Adam,
I do take it a little personally. All of my comments are intended to provide useful information; even if you're speaking directly to Acronis, you were addressing the information I provided. My post, before my last one to you, was an effort to help identify another avenue of reconciliation for others who feel that Acronis is not listening to their inputs. Gaidar has been very helpful, but cannot be in the user forums all of the time since he is working on trying to bring real changes to the product and support services. As a member of the MVP team, I get to see that things are moving in the background, but am not at liberty to discuss what Acronis is actually working on (and what we know in the MVP section is probably just a small piece of the entire picture anyway). I'm glad to see that Gaidar has personally addressed you as well though and would hope that any issues you have with the product do get resolved.
Bobbo_3C0X1,
I'm sorry that you continue to choose to take my comments personally. I can only clarify once again (and for the last time) that what I said was not about you or directed towards you in any way, shape or form. In fact, the only reason I began addressing you directly was because you inexplicably took offence to a fellow user stating their views on a user forum.
I also never called into question the usefulness of any information you provided.
I do not expect gaidar to be "in the user forums all of the time", in fact I think the very necessity of his presence here at all is a symptom of the organisational problems within Acronis.
I will of course take him up on his offer of assistance in lieu of his support staff doing their jobs. It's probably worth noting that his request for information about my issues basically confirms that every feedback form I have submitted in the last 6 months has simply been ignored.
Hopefully the above finally clears up any confusion you may have had.
Hi Gaider, thank you for introducing yourself and intercating at the customer level.
I have tried a few different profucts that compete with Acronis and am currently using TI 2014 due to some usability issues in TI 2016 (you have replied on my other thread already regarding credentials).
Aside from some niggling issues with the UI and the "reserve copy" function not actually managing a parallel backup of the main scheduled backup (always full and a backup, not just copy), I've not had major issues with TI 2016.
As people beuild bigger networks at home, and have more interconnected data I do think data security becomes more important and this is sometimes at odds with cnvenience in backups. I use Memeo Premium for continuous backup rather than non-stop backup at the min 5 min interval as Memeo is on demand and very user friendly for context menus etc. It offers no security options or capacity to target backup shares on alternate drives or subnet etc.
I still find Acronis useful and it fills a void in my backup routine (daily snapshots).
I have to agree with other commentary though that some changes fro 2014 seem to be a diminished program.
I know you have a number of changes in the works, and the MVP's have discussion of a number of aspects in their forum... it would be great to have some of that (even a rough timeline with a caveat of being rough) describing what you want to improve for us.
I wish you success in your role of making this a great product again.
Seeing that others are giving their feedback in this thread, I can also tell my story from becoming a customer, to being refunded as an unhappy ex-customer.
I came across Acronis by reading a review which compared many different backup suites feature-by-feature. I tried a few different ones, including the trial of ATI 2016. I have to admit that I didn't really like ATI 2016 at first, mainly because it had a very simplistic interface with no advanced options whatsoever for power users to choose from. Most of the features in the interface required you to have an account and a cloud subscription, and as if that wasn't enough it had this annoying popup screen on startup every time. Also, Acronis wouldn't always start and I had to kill it from the task manager and restart it to bring up the interface.
However despite not liking it and having these errors, I ended up buying it as it was the one that had the most efficient CDP (non-stop) engine out of the ones I tried, and that was what I needed. I thought that the disadvantages with the interface were only "cosmetic" issues that I wouldn't have to deal with once it was initially configured and up and running, never to be looked at again. I also thought that they would most likely get patched in a new release.
However it didn't take long until I realised that the non-stop feature was broken and kept stopping randomly. At one point my one backup archive even got corrupted. I thought this was just a temporary issue that would soon get fixed in an updated build. As a credulous customer I decided to wait it out to give your company a chance to fix the issues.
However it turned out that I was very naive doing so. Once I got impatient, I contacted your support team through the web chat and it turned out that they wouldn't even talk to me unless I paid a "per incident support ticket". They also refused to offer a refund as 30 days had passed. I had long discussions with some of your agents where I repeatedly tried to point out that I was not trying to claim a refund based on the 30-day money back guarantee, but rather claiming a fix/refund according to the law. They refused to listen and kept pointing me to your policy.
I was pretty much speechless about the poor treatment they gave me where they wanted me to pay MORE to look at an issue with the software itself and refused to offer a refund. And this was after I had chosen to wait with my complaint to give your company a chance to fix the issue. If they had at least acknowledged the bug and tried to ensure me that the issue was being worked on, and perhaps tried to offer some free help in the meantime, then maybe I would still have been a customer today. Instead I had to fight my way with force and with quotes from the law to claim a refund. At one point I was considering asking my credit card company to reverse the transaction, until one of your agents finally gave in and escalated the case to the management where they decided to refund the cash.
What needs to be done is:
- Add more advanced options for power users to fiddle around with, such as backup purging rules. Many novice users will probably appreciate that the interface looks simplistic and clean, but power users like us are ripping our hairs out over the limited options through the interface.
- Fix bugs with the non-stop and the interface not showing backup status correctly.
- Acknowledge bugs and ensure people that the issues are being worked on. More frequent maintenance updates.
- Even if you want to promote your cloud services, not everyone wants to use them, and for those of us who don't, it is very annoying to have this login popup, and other cloud features that dominate the interface when you cannot use them.
- More good will from your support agents, especially during the release of a new major version of products. I work with customers myself and I know that earning money is not about forcing customers to pay for support, but rather about keeping customers happy and loyal. Instead of having agents that are bound by strict guidelines from the management, they should have more freedom to decide on a case-by-case basis when it is fair to offer some help, and when to demand payment for the incident.
I have to agree here as per the lack of usability. I am on day one of my purchase and have attempted to make backups with the Cloud Feature. This has already been 3 hours of me getting 502 Bad Gateway errors on the cloud dashboard. I cannot even access the files I have already synced. Seems to be a completely useless software at this point. I purchased with the sole intent of backing up files with Acronis Cloud... seems as though I might as well just upgrade my Dropbox plan.
I will be requesting a refund first thing tomorrow as I am not in the mood to ever spend multiple hours out my day simply trying to access a panel for viewing my backups. If I am having such difficulty just navigating to my backups... I can only imaging the restoration process as the server repeatadly times out. I cannot possibly trust a company to hold my backups that can't even seem to keep their servers online... I think Acronis is missing the actual point of what 'Cloud' means.