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E-Mail Notification Subject Line Problem starting with build 6027

Thread needs solution

Prior to installing the update to build 6027 which was released just the week, e-mail notifications always contained a sujbect line with the computer name and indicating if the job was successful, failed or waiting for user interaction.  Now with the latest build (6027) the e-mail notification subject line reads only "True Image Notification from (comptuer name)".  No indication of success or failure.  This means I have to open every e-mail notificaiton and scroll down through the entire detailed log entry to the last line, just to see if the operation was successful or not.  And since I get notifications from multiple PC's this wastes a lot of time.  And I do not want to turn off the "add full log to the notification" as I do want the log to have when there is a failure.

All setting on the notifications tab are the same as they were before with the previous build when this issue did not exist.  All items in Additional Notification Setting are checked.

Please fix this bug that resulted from the upgrade to 6027.

0 Users found this helpful

I have the same problem with build 6027, along with an Acronis message telling me that the computer will close in 2 minutes when I shutdown  my PC.

Previous build 5576 did not have these issues.

My solution was to simply uninstall Build 6027, and re-instated build 5576 (making sure that I took the Install Current Version rather than the highlighted Upgrade option).

Having Build 5576 back, both issues are gone.

I shall be sticking to build 5576 (ignoring update notification) untill these issues are fixed, as I expect new versions to be an improvement, not a backward step.

 

 

 

 

CT - Thank you for your reminder about the "close in 2 minutes", I forgot to mention that one.  Yes this is a big annoyance as it delays every shutdown or restart!

If Acronis does not fix these issues I may take your suggestion to go back to a previous version.  Is there a location on the Acronis website where they make the previous builds available for download and if so, do you have a link?

 

Thanks!

 

Jeff - I am sorry but I don't know how to get the previous version from the Acronis Website.

I used my original Acronis 2016 (build 5576) download that I have saved on my PC.

Acronis will not allow build 5576 to be installed over 6027, so you need to uninstall build 6027.

When you re-instated build 5576 take care to install the Current Version only, as Acronis defaults to installing with updates, on its initial screen.

NB: Please be aware that you will probable have to recreate all your backup jobs (settings/notification/schedule etc), and manually remove previous backed up data, as I found that my new backup was labelled as: "b1.. tib" instead of "b9.. tib" (as it would have been had I continued with build 6027).

Hope this helps, if you deside to go down this route.

Hi Jeff I can confirm the behaviour that you are reporting and this really needs a fix. Now a user is forced to check the email log and inspect the last line of that one.

 

Example:

 

1    True Image    07.12.2015 23:00:03    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;

2    True Image    07.12.2015 23:00:03    Operation Buero 840 SSD Pro started by schedule.

3    True Image    07.12.2015 23:00:03    Operation description: Stage Description.

4        07.12.2015 23:00:03    AcronisLRPCConnect::BEGIN

5        07.12.2015 23:00:03    AcronisLRPCConnect::BEGIN

6        07.12.2015 23:00:03    AcronisLRPCConnect::BEGIN

7        07.12.2015 23:00:03    Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set...

8        07.12.2015 23:00:03    Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0

9        07.12.2015 23:00:03    Fdisk2: Use Disk 2 host= 0 bus = 0 target = 0

10        07.12.2015 23:00:03    Refreshing Drivers...

11        07.12.2015 23:00:03    Enter to process disks in Mbr Driver (id = 9)

12        07.12.2015 23:00:03    Exit from process disks in Mbr Driver (id = 9)

13        07.12.2015 23:00:03    Enter to process disks in Gpt Driver (id = 10)

14        07.12.2015 23:00:03    Try to load Alternate Header from 250069679

15        07.12.2015 23:00:03    Gpt Disk F2D69FCE-AEE1-4185-84E7-0227B6A41E7B LBA=250069679 ALBA=1

16        07.12.2015 23:00:03    try to loading Header from 1

17        07.12.2015 23:00:03    Gpt Disk F2D69FCE-AEE1-4185-84E7-0227B6A41E7B LBA=1 ALBA=250069679

18        07.12.2015 23:00:03    Try to load Alternate Header from 250069679

19        07.12.2015 23:00:03    Gpt Disk C314B3E0-0681-43BC-B751-A719F3931FDC LBA=250069679 ALBA=1

20        07.12.2015 23:00:03    try to loading Header from 1

21        07.12.2015 23:00:03    Gpt Disk C314B3E0-0681-43BC-B751-A719F3931FDC LBA=1 ALBA=250069679

22        07.12.2015 23:00:03    Exit from process disks in Gpt Driver (id = 10)

23        07.12.2015 23:00:03    LDM: New ProcessDisks(rawLayer, headLayer)

24        07.12.2015 23:00:03    ProcessDisks: One more disk to check

25        07.12.2015 23:00:03    ProcessDisks: One more disk to check

26        07.12.2015 23:00:03    Mark All groups as Root Like Dgs

27        07.12.2015 23:00:03    ------ Volumes Objects ------

28        07.12.2015 23:00:03    LDM initialization complete

29        07.12.2015 23:00:03    Analysiere Volume '0-0'...

30        07.12.2015 23:00:04    Analysiere Volume 'B:'...

31        07.12.2015 23:00:04    Analysiere Volume '0-0'...

32        07.12.2015 23:00:05    Analysiere Volume '2-2'...

33        07.12.2015 23:00:05    Analysiere Volume 'C:'...

34        07.12.2015 23:00:05    Analysiere Volume '2-4'...

35        07.12.2015 23:00:05    Analysiere Volume 'D:'...

36    True Image    07.12.2015 23:00:05    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;

37    True Image    07.12.2015 23:00:05    Aktion: Backup

38    True Image    07.12.2015 23:00:05    Backup-Archiv erstellen Von: SYSTEM (2-2), Windows 10 pro x64 UEFI (C:), Dokumente (D:) In Datei:             "B:\Meine Backups\Buero 840 SSD Pro.tib" Komprimierung:      Normal Exclude:                 Durch Ausschlussmaske erfasste Dateien Passendes Kriterium: $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\Jürgen\AppData\Local\Temp, C:\Users\UpdatusUser\AppData\Local\Temp, C:\Users\Margarete\AppData\Local\Temp, C:\Users\UpdatusUser\AppData\Local\Temp, C:\Users\Laura\AppData\Local\Temp, C:\Users\UpdatusUser\AppData\Local\Temp, C:\Users\Jürgen\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\UpdatusUser\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Margarete\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\UpdatusUser\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Laura\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\UpdatusUser\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Jürgen\AppData\Local\Google\Chrome\User Data, C:\Users\Jürgen\AppData\Local\Opera Software, C:\Users\Jürgen\AppData\Roaming\Opera\Opera, C:\Users\Jürgen\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\UpdatusUser\AppData\Local\Google\Chrome\User Data, C:\Users\UpdatusUser\AppData\Local\Opera Software, C:\Users\UpdatusUser\AppData\Roaming\Opera\Opera, C:\Users\UpdatusUser\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\Margarete\AppData\Local\Google\Chrome\User Data, C:\Users\Margarete\AppData\Local\Opera Software, C:\Users\Margarete\AppData\Roaming\Opera\Opera, C:\Users\Margarete\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\UpdatusUser\AppData\Local\Google\Chrome\User Data, C:\Users\UpdatusUser\AppData\Local\Opera Software, C:\Users\UpdatusUser\AppData\Roaming\Opera\Opera, C:\Users\UpdatusUser\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\Laura\AppData\Local\Google\Chrome\User Data, C:\Users\Laura\AppData\Local\Opera Software, C:\Users\Laura\AppData\Roaming\Opera\Opera, C:\Users\Laura\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\UpdatusUser\AppData\Local\Google\Chrome\User Data, C:\Users\UpdatusUser\AppData\Local\Opera Software, C:\Users\UpdatusUser\AppData\Roaming\Opera\Opera, C:\Users\UpdatusUser\AppData\Local\Mozilla\Firefox\Profiles, C:\Documents and Settings\Jürgen\AppData\Roaming\Apple Computer\MobileSync\ 

39    True Image    07.12.2015 23:00:05    Pending operation 166 started: 'Volume-Image erstellen'.

40        07.12.2015 23:00:05    Partition 2-2 sperren...

41    True Image    07.12.2015 23:00:05    Schreibe vollständige Version zu Datei: Buero 840 SSD Pro_full_b12_s1_v1.tib

42    True Image    07.12.2015 23:00:05    Pending operation 166 started: 'Volume-Image erstellen'.

43        07.12.2015 23:00:14    Partition C: sperren...

44    True Image    07.12.2015 23:01:52    Pending operation 166 started: 'Volume-Image erstellen'.

45        07.12.2015 23:02:01    Partition D: sperren...

46    True Image    07.12.2015 23:02:14    Pending operation 166 started: 'Volume-Image erstellen'.

47    True Image    07.12.2015 23:02:14    Die folgenden Backups wurden erfolgreich erstellt: "B:\Meine Backups\Buero 840 SSD Pro_full_b12_s1_v1.tib"

48    True Image    07.12.2015 23:02:14    Backup-Archiv validieren Speicherort:                "B:\Meine Backups\Buero 840 SSD Pro_full_b12_s1_v1.tib" 

49    True Image    07.12.2015 23:02:14    Pending operation 4 started: 'Backup-Archiv validieren'.

50    True Image    07.12.2015 23:02:58    Backup-Archiv konsolidieren Speicherort:         "B:\Meine Backups\Buero 840 SSD Pro_full_b12_s1_v1.tib" Ziel:            "B:\Meine Backups\Buero 840 SSD Pro_full_b12_s1_v1_1EC3A925-1DF5-4FF2-A24D-C76753EEE2D5.tib" 

51    True Image    07.12.2015 23:02:58    Backup-Archiv konsolidieren Speicherort:         "B:\Meine Backups\Buero 840 SSD Pro_full_b12_s1_v1.tib" Ziel:            "B:\Meine Backups\Buero 840 SSD Pro_full_b12_s1_v1_1EC3A925-1DF5-4FF2-A24D-C76753EEE2D5.tib" 

52    True Image    07.12.2015 23:02:58    Backup-Datei mit dem Pfad B:\Meine Backups\Buero 840 SSD Pro_diff_b11_s7_v1.tib wird gelöscht.

53    True Image    07.12.2015 23:02:58    Backup-Datei mit dem Pfad B:\Meine Backups\Buero 840 SSD Pro_diff_b11_s6_v1.tib wird gelöscht.

54    True Image    07.12.2015 23:02:58    Backup-Datei mit dem Pfad B:\Meine Backups\Buero 840 SSD Pro_diff_b11_s5_v1.tib wird gelöscht.

55    True Image    07.12.2015 23:02:58    Backup-Datei mit dem Pfad B:\Meine Backups\Buero 840 SSD Pro_diff_b11_s4_v1.tib wird gelöscht.

56    True Image    07.12.2015 23:02:58    Backup-Datei mit dem Pfad B:\Meine Backups\Buero 840 SSD Pro_diff_b11_s3_v1.tib wird gelöscht.

57    True Image    07.12.2015 23:02:58    Backup-Datei mit dem Pfad B:\Meine Backups\Buero 840 SSD Pro_diff_b11_s2_v1.tib wird gelöscht.

58    True Image    07.12.2015 23:02:58    Backup-Datei mit dem Pfad B:\Meine Backups\Buero 840 SSD Pro_full_b11_s1_v1.tib wird gelöscht.

59        07.12.2015 23:02:58    ServerLRPC::_CloseConnection id=2

60        07.12.2015 23:02:58    ServerLRPC::_CloseConnection id=1

61        07.12.2015 23:02:58    ServerLRPC::_CloseConnection id=2

62        07.12.2015 23:02:58    ServerLRPC::_CloseConnection id=3

63        07.12.2015 23:02:58    ServerLRPC::_CloseConnection id=1

64        07.12.2015 23:02:58    ServerLRPC::_CloseConnection id=3

65    True Image    07.12.2015 23:02:59    Operation has succeeded.

hi guys someone posted a workaround for this:

https://forum.acronis.com/de/node/106622

Karl -

 

Thanks!  The workaround does work for me, although it is a pain to do on multiple PC's.  Hope someone at Acronis actually reads this!

great thanks for the feedback Jeff as I haven't yet tried it myself but others. Yes I really hope this gets a fix most of all as it seems to be an unintended typo in the script file

I think they changed the script file to address the issue of this disk signature fail error someone else posted.

Thanks Jim and Gerhard,

To get the task name plus the task results to appear as the email subject line, no workaround necessay.
============================================================

During the task and notification creation, click on the "Show Extended Settigs"

and delete all content of the subject line so a greyed out subject line appears.

Save the task. See illustration below. It works or at least it does for me.
======================================================================

======================================================================

PS: While I do not recommend editing an existing task, it is possible to edit and delete the email subject line as shown above from within an existing task same as when creating new task.
=======================================================================
To save a new task without running a backup during the task save, use this procedure.

======================================================================

Thanks GroverH.  Either way, it is a pain to have to go to each PC I have, each with multiple backup jobs, and make the fix just because of an upgrage from Acronis.  This, along with the Acronis software slowing down every shut down or reboot while Acronis puts up a message to wait for 2 minutes, are the biggest problems I have with this upgrade.

 

 

" This, along with the Acronis software slowing down every shut down or reboot while Acronis puts up a message to wait for 2 minutes, are the biggest problems I have with this upgrade." we should make a seperate thread on this (again) as I have expierenced this in very strange situations.