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Email Notice every hour - Constant back ups

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I am getting an email every hour that my back up has been successfully completed. I have Acronis set up to back up once a week. How do I correct this?

FWIW I tried rebooting. No help. Then I tried unplugging my external hard drive back up and I began getting messages (about 50!) every 10 minutes or so.

Please advise.

Mark Panattoni

Mark@TeamPanattoni.com

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Mark, welcome to these user forums.

If you are seeing this sort of behaviour, then something is going wrong with the backup and it is being retried over and over.

Please download the Log File Viewer app from the link in my signature below and check for what messages are being shown in the service log files - these are created each time the backup task runs.

Note: unplugging your external hard drive has invoked the configured Error Handling options shown on the Task Advanced options page - you should edit these settings to turn off error handling in this case.

Hi Steve:

I think I already have a log. That's what I am getting by email. I have pasted teh log below. It appears to have backed up successfully, I'm just not sure why I'm getting the same email every hour and, presumably, the back up is running on a near constant basis.

Here is my latest log:
1    True Image    10/24/2016 5:48:43 AM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2    True Image    10/24/2016 5:48:43 AM    Operation Entire PC (MARK-OFFICE) started by schedule.
3    True Image    10/24/2016 5:48:43 AM    Operation description: Stage Description.
4    True Image    10/24/2016 5:48:45 AM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
5    True Image    10/24/2016 5:48:45 AM    Operation: Backup
6    True Image    10/24/2016 5:48:45 AM    Priority changed to Low.
7    True Image    10/24/2016 5:48:45 AM    Create Backup Archive From: To file:        "E:\Acronis backup\Entire PC (MARK-OFFICE).tib" Compression:    Normal Exclude: Files matching mask Match criterion:    hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, *.db3-journal, C:\Users\UpdatusUser\AppData\Local\Temp, C:\Users\Mark\AppData\Local\Temp, C:\Users\DefaultAppPool\AppData\Local\Temp, C:\Users\UpdatusUser\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Mark\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\DefaultAppPool\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\UpdatusUser\AppData\Local\Google\Chrome\User Data, C:\Users\UpdatusUser\AppData\Local\Opera Software, C:\Users\UpdatusUser\AppData\Roaming\Opera\Opera, C:\Users\UpdatusUser\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\Mark\AppData\Local\Google\Chrome\User Data, C:\Users\Mark\AppData\Local\Opera Software, C:\Users\Mark\AppData\Roaming\Opera\Opera, C:\Users\Mark\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\DefaultAppPool\AppData\Local\Google\Chrome\User Data, C:\Users\DefaultAppPool\AppData\Local\Opera Software, C:\Users\DefaultAppPool\AppData\Roaming\Opera\Opera, C:\Users\DefaultAppPool\AppData\Local\Mozilla\Firefox\Profiles, C:\Windows\CSC 
8    True Image    10/24/2016 5:48:47 AM    Pending operation 166 started: 'Creating partition image'.
9    True Image    10/24/2016 5:49:16 AM    Pending operation 166 started: 'Creating partition image'.
10    True Image    10/24/2016 5:49:33 AM    Pending operation 166 started: 'Creating partition image'.
11    True Image    10/24/2016 5:52:46 AM    Writing incremental version to file: Entire PC (MARK-OFFICE)_inc_b40_s7_v1.tib
12    True Image    10/24/2016 5:53:51 AM    Pending operation 166 started: 'Creating partition image'.
13    True Image    10/24/2016 5:53:51 AM    The following backups have been successfully created: "E:\Acronis backup\Entire PC (MARK-OFFICE)_inc_b40_s7_v1.tib"
14    True Image    10/24/2016 5:53:51 AM    Validate Backup Archive Location:  "E:\Acronis backup\Entire PC (MARK-OFFICE)_inc_b40_s7_v1.tib" 
15    True Image    10/24/2016 5:53:52 AM    Pending operation 4 started: 'Validate Backup Archive'.
16    True Image    10/24/2016 6:45:49 AM    Operation has succeeded.

Mark, thanks for the log which looks to be normal!

Please can you zip up the logs that cover the period from when this problem started and post those to this topic in the forum.  These can be found in C:\ProgramData\Acronis\TrueImageHome\Logs and should zip to a fairly small size as are only text files.  The alternative would be to create an Acronis System Report and attach the zip file for that to the forum topic.