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email Notifications - test email fails

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Hi there,

I have tried three different email servers (ntlworld.com, googlemail.com and outlook.com). In each case the test email fails. All settings, such as username, password, port, SSL or TLS, smtp server, etc. match what is required for each email system i use.

Is there a log file that is produced by Truimage, so I can narrow down where the error is occurring?

Thanks

 

 

 

 

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Hi Rob,

 

I don't know if this will help you but for GMail I was using port 465 but it started failing and had to change that to port 587 with TLS.  Hope that helps you!

Hi there,

Tried that 'fix' with the googlemail, but still no emails. It also fails on outlook.com and ntlworld.com, so I suspect it is something to do with Trueimage itself.

Are there any log files I could examine to see where it fails?

Rob.

 

 

Rob, see KB document: 57875: Acronis True Image: E-mail Notifications to Gmail Fail with "Authentication failed" and ensure that you have followed the steps that are shown there.