Encrypted folder presenting problems
I am using TrueImage 2016 to backup a 240GB SSD (system drive) and a 2TB HDD (data & most programs). I have separate incremental backup schemes for each.
On the data drive (D:) there is a folder named Vera that is encrypted with VeraCrypt and VC has assigned it the drive letter N: when it is mounted. As the encrypted volume is backed up elsewhere and doesn't need to be included with TrueImage, I entered the exemption N:\Vera\ into the scheme for the C: drive and also the D: drive scheme.
The backup scheme for the SSD should only backup what is on the C: drive, although whenever run I receive an error message which reads as follows:
"The last backup has failed. Failed to exclusively access backup N:\My backups\My partitions_inc_b2_s2_v1.tib during consolidation. Make sure the backup file is not opened in other applications."
This is very strange, as N: is an encrypted volume on the D: drive - a different physical drive - and this backup scheme specifies only the SSD physical drive (C:).
Also, the N: drive does not, and never did, contain a folder named My backups
Any assistance will be appreciated. Thx
Thank you.
I have copied the log file below.
I may have had a hard drive denoted as N: in the past, but that must have been at least a few years ago, as I have not changed my internal storage drive configuration in at least 2 years.
------------
COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.
WARNINGS
There were no warnings during this operation.
OPERATION PROGRESS STATUS
* [12/3/2016 1:00:37 PM] : Activation of C:\Users\Philip\AppData\Local\Temp\7zO4A432131\Read_Log_File.application has started.
ERROR DETAILS
Following errors were detected during this operation.
* [12/3/2016 1:00:37 PM] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
- Downloading file:///C:/Users/Philip/AppData/Local/Temp/7zO4A432131/Read_Log_File.application did not succeed.
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState, X509Certificate2 clientCertificate)
at System.Deployment.Application.DownloadManager.DownloadManifestAsRawFile(Uri& sourceUri, String targetPath, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirectBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
--- Inner Exception ---
System.Net.WebException
- Could not find file 'C:\Users\Philip\AppData\Local\Temp\7zO4A432131\Read_Log_File.application'.
- Source: System
- Stack trace:
at System.Net.FileWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
--- Inner Exception ---
System.Net.WebException
- Could not find file 'C:\Users\Philip\AppData\Local\Temp\7zO4A432131\Read_Log_File.application'.
- Source: System
- Stack trace:
at System.Net.FileWebResponse..ctor(FileWebRequest request, Uri uri, FileAccess access, Boolean asyncHint)
at System.Net.FileWebRequest.GetResponseCallback(Object state)
--- Inner Exception ---
System.IO.FileNotFoundException
- Could not find file 'C:\Users\Philip\AppData\Local\Temp\7zO4A432131\Read_Log_File.application'.
- Source: mscorlib
- Stack trace:
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
at System.Net.FileWebStream..ctor(FileWebRequest request, String path, FileMode mode, FileAccess access, FileShare sharing, Int32 length, Boolean async)
at System.Net.FileWebResponse..ctor(FileWebRequest request, Uri uri, FileAccess access, Boolean asyncHint)
COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.
Sorry, the log file information in your post looks to be a problem with your downloading the Log File Viewer app and nothing to do with the Acronis application issues. Try saving the attached zip file with the Log File Viewer.
If you have had an external disk drive using drive letter N: in the past then this could still be remembered in the Acronis Database which is used for task history and then be picked up when running tasks now. This can happen when backup files are deleted manually via Windows Explorer which doesn't allow the Acronis Database information to be updated to reflect changes to files.
Thanks for the extremely fast reply.
Got it this time. Here is the log file, which includes a notation about the specific error being encountered.
--------------
log uuid=AC93966C-98B0-44C1-A514-1F9F709B2CAB; product=True Image; version=19.0; build=6581; task=C3D27E87-6396-4A4F-951E-6842F1C1325A; task_name=SanDisk SDSSDX240GG25
Start= 12/3/2016 11:05:40 AM
id=1; level=2; module=100; code=0; date/time=12/3/2016 11:05:40 AM
message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2; level=2; module=100; code=2; date/time=12/3/2016 11:05:40 AM
message=Operation SanDisk SDSSDX240GG25 started by schedule.
id=3; level=2; module=100; code=0; date/time=12/3/2016 11:05:43 AM
message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=4; level=2; module=316; code=0; date/time=12/3/2016 11:05:43 AM
message=Operation: Backup
id=5; level=2; module=100; code=11; date/time=12/3/2016 11:05:43 AM
message=Priority changed to Low.
id=6; level=2; module=11; code=1008; date/time=12/3/2016 11:05:43 AM
message=Create Backup Archive From: Disk 1 To file: F:\My backups\SanDisk SDSSDX240GG25.tib Compression: Normal
id=7; level=2; module=1; code=504; date/time=12/3/2016 11:05:43 AM
message=Pending operation 172 started: 'Creating partition image'.
id=8; level=2; module=1; code=504; date/time=12/3/2016 11:06:03 AM
message=Pending operation 172 started: 'Creating partition image'.
id=9; level=2; module=100; code=0; date/time=12/3/2016 11:06:38 AM
message=Writing incremental version to file: SanDisk SDSSDX240GG25_inc_b4_s2_v1.tib
id=10; level=2; module=1; code=504; date/time=12/3/2016 11:08:32 AM
message=Pending operation 172 started: 'Creating partition image'.
id=11; level=2; module=1; code=504; date/time=12/3/2016 11:08:51 AM
message=Pending operation 172 started: 'Creating partition image'.
id=12; level=2; module=100; code=0; date/time=12/3/2016 11:08:51 AM
message=The following backups have been successfully created: F:\My backups\SanDisk SDSSDX240GG25_inc_b4_s2_v1.tib
id=13; level=2; module=485; code=14; date/time=12/3/2016 11:08:51 AM
message=Consolidate Backup Archive Location: F:\My backups\SanDisk SDSSDX240GG25_inc_b4_s2_v1.tib Destination: F:\My backups\SanDisk SDSSDX240GG25_inc_b4_s2_v1_5D5F8FD9-C42F-49FA-B1B2-C77FDEDAFA29.tib
Error_Code=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
id=14; level=2; module=11; code=1031; date/time=12/3/2016 11:08:51 AM
message=Consolidate Backup Archive Location: F:\My backups\SanDisk SDSSDX240GG25_inc_b4_s2_v1.tib Destination: F:\My backups\SanDisk SDSSDX240GG25_inc_b4_s2_v1_5D5F8FD9-C42F-49FA-B1B2-C77FDEDAFA29.tib
id=15; level=4; module=485; code=23; date/time=12/3/2016 11:08:52 AM
message=Failed to exclusively access backup N:\My backups\My partitions_inc_b2_s2_v1.tib during consolidation. Make sure the backup file is not opened in other applications.; line_tag=0x6D5B4DCC0BA149DB
Error_Code=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
id=16; level=4; module=4; code=45; date/time=12/3/2016 11:08:52 AM
message=The specified file path does not exist.; line_tag=0xF35F747B3B21F8E2; hide=1
id=17; level=4; module=0; code=65520; date/time=12/3/2016 11:08:52 AM
message=The system cannot find the path specified; line_tag=0xBD28FDBD64EDB8F4; hide=1
id=18; level=4; module=11; code=1001; date/time=12/3/2016 11:08:52 AM
message=Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.; line_tag=0x6D5B4DCC0BA14822
Error_Code=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
id=19; level=4; module=485; code=6; date/time=12/3/2016 11:08:52 AM
message=Failed to exclusively access backup N:\My backups\My partitions_inc_b2_s2_v1.tib during consolidation. Make sure the backup file is not opened in other applications.; line_tag=0x6D5B4DCC0BA14658; hide=1
id=20; level=4; module=485; code=23; date/time=12/3/2016 11:08:52 AM
message=Failed to exclusively access backup N:\My backups\My partitions_inc_b2_s2_v1.tib during consolidation. Make sure the backup file is not opened in other applications.; line_tag=0x6D5B4DCC0BA149DB; hide=1
id=21; level=4; module=4; code=45; date/time=12/3/2016 11:08:52 AM
message=The specified file path does not exist.; line_tag=0xF35F747B3B21F8E2; hide=1
id=22; level=4; module=0; code=65520; date/time=12/3/2016 11:08:52 AM
message=The system cannot find the path specified; line_tag=0xBD28FDBD64EDB8F4; hide=1
id=23; level=4; module=485; code=1; date/time=12/3/2016 11:08:52 AM
message=Failed to exclusively access backup N:\My backups\My partitions_inc_b2_s2_v1.tib during consolidation. Make sure the backup file is not opened in other applications.; line_tag=0x6D5B4DCC0BA13FE2
Error_Code=AQEA5QHiP6ELzE1bbUZhaWxlZCB0byBleGNsdXNpdmVseSBhY2Nlc3MgYmFja3VwIE46XE15IGJhY2t1cHNcTXkgcGFydGl0aW9uc19pbmNfYjJfczJfdjEudGliIGR1cmluZyBjb25zb2xpZGF0aW9uLiBNYWtlIHN1cmUgdGhlIGJhY2t1cCBmaWxlIGlzIG5vdCBvcGVuZWQgaW4gb3RoZXIgYXBwbGljYXRpb25zLgAkbW9kdWxlAEF0aV9kZW1vbl92c182NTgxACRmaWxlAEFrOlw2NTgxXHByb2R1Y3RzXGltYWdlclxhcmNoaXZlXGltcGxcb3BlcmF0aW9uc1xhcmNoaXZlX29wZXJhdGlvbl9jbG9uZS5jcHAAJGZ1bmMAQWBhbm9ueW1vdXMtbmFtZXNwYWNlJzo6QmFzZUV4ZWN1dG9yOjpTdGFydAAkbGluZQBO5AEAAAAAAAAAHwDlAUZIoQvMTVttRmFpbGVkIHRvIGV4Y2x1c2l2ZWx5IGFjY2VzcyBiYWNrdXAgTjpcTXkgYmFja3Vwc1xNeSBwYXJ0aXRpb25zX2luY19iMl9zMl92MS50aWIgZHVyaW5nIGNvbnNvbGlkYXRpb24uIE1ha2Ugc3VyZSB0aGUgYmFja3VwIGZpbGUgaXMgbm90IG9wZW5lZCBpbiBvdGhlciBhcHBsaWNhdGlvbnMuACRtb2R1bGUAQXRpX2RlbW9uX3ZzXzY1ODEAJGZpbGUAQWs6XDY1ODFccHJvZHVjdHNcaW1hZ2VyXGFyY2hpdmVcaW1wbFxvcGVyYXRpb25zXGFyY2hpdmVfb3BlcmF0aW9uX2Nsb25lLmNwcAAkZnVuYwBBVHJ1ZUltYWdlOjpBcmNoaXZlOjpDbG9uZUFyY2hpdmVPcGVyYXRpb25JbXBsOjpTZWxlY3ROZXh0QXJjaGl2ZUZvckNvbnNvbGlkYXRpb24AJGxpbmUATkgKAAAAAAAAAAYA5QFYRqELzE1bbUZhaWxlZCB0byBleGNsdXNpdmVseSBhY2Nlc3MgYmFja3VwIE46XE15IGJhY2t1cHNcTXkgcGFydGl0aW9uc19pbmNfYjJfczJfdjEudGliIGR1cmluZyBjb25zb2xpZGF0aW9uLiBNYWtlIHN1cmUgdGhlIGJhY2t1cCBmaWxlIGlzIG5vdCBvcGVuZWQgaW4gb3RoZXIgYXBwbGljYXRpb25zLgAkbW9kdWxlAEF0aV9kZW1vbl92c182NTgxACRmaWxlAEFrOlw2NTgxXHByb2R1Y3RzXGltYWdlclxhcmNoaXZlXGltcGxcb3BlcmF0aW9uc1xhcmNoaXZlX29wZXJhdGlvbl9jbG9uZS5jcHAAJGZ1bmMAQVRydWVJbWFnZTo6QXJjaGl2ZTo6Q2xvbmVBcmNoaXZlT3BlcmF0aW9uSW1wbDo6UHJlcGFyZVJlYWRTdHJlYW0AJGxpbmUATloIAAAAAAAAABcA5QHbSaELzE1bbUZhaWxlZCB0byBleGNsdXNpdmVseSBhY2Nlc3MgYmFja3VwIE46XE15IGJhY2t1cHNcTXkgcGFydGl0aW9uc19pbmNfYjJfczJfdjEudGliIGR1cmluZyBjb25zb2xpZGF0aW9uLiBNYWtlIHN1cmUgdGhlIGJhY2t1cCBmaWxlIGlzIG5vdCBvcGVuZWQgaW4gb3RoZXIgYXBwbGljYXRpb25zLgAkbW9kdWxlAEF0aV9kZW1vbl92c182NTgxACRmaWxlAEFrOlw2NTgxXHByb2R1Y3RzXGltYWdlclxhcmNoaXZlXGltcGxcb3BlcmF0aW9uc1xhcmNoaXZlX29wZXJhdGlvbl9jbG9uZS5jcHAAJGZ1bmMAQVRydWVJbWFnZTo6QXJjaGl2ZTo6Q2xvbmVBcmNoaXZlT3BlcmF0aW9uSW1wbDo6VHJ5VGFrZVNvdXJjZUV4Y2x1c2l2ZUFjY2VzcwAkbGluZQBO3QsAAAAAAAAALQAEAOL4ITt7dF/zVGhlIHNwZWNpZmllZCBmaWxlIHBhdGggZG9lcyBub3QgZXhpc3QuAGZ1bmN0aW9uAEFPcGVuRmlsZVcAcGF0aABXXFw/XE46XE15IGJhY2t1cHNcTXkgcGFydGl0aW9uc19pbmNfYjJfczJfdjEudGliACRtb2R1bGUAQXRpX2RlbW9uX3ZzXzY1ODEAJGZpbGUAQWs6XDY1ODFcZmlsZVx3aW5kb3dzXHdpbm50X2Rpci5jcHAAJGZ1bmMAQXdpbm50X2Rpcjo6T3BlbkZpbGUAJGxpbmUATtkBAAAAAAAAAPD/AAD0uO1kvf0ovVRoZSBzeXN0ZW0gY2Fubm90IGZpbmQgdGhlIHBhdGggc3BlY2lmaWVkAGNvZGUATgMAB4AAAAAAJG1vZHVsZQBBdGlfZGVtb25fdnNfNjU4MQAkZmlsZQBBazpcNjU4MVxjb21tb25cZXJyb3IuY3BwACRmdW5jAEFDb21tb246OkVycm9yOjpBZGRXaW5kb3dzRXJyb3IAJGxpbmUATjYBAAAAAAAAAA==
id=24; level=4; module=485; code=31; date/time=12/3/2016 11:08:52 AM
message=Failed to exclusively access backup N:\My backups\My partitions_inc_b2_s2_v1.tib during consolidation. Make sure the backup file is not opened in other applications.; line_tag=0x6D5B4DCC0BA14846; hide=1
id=25; level=4; module=485; code=6; date/time=12/3/2016 11:08:52 AM
message=Failed to exclusively access backup N:\My backups\My partitions_inc_b2_s2_v1.tib during consolidation. Make sure the backup file is not opened in other applications.; line_tag=0x6D5B4DCC0BA14658; hide=1
id=26; level=4; module=485; code=23; date/time=12/3/2016 11:08:52 AM
message=Failed to exclusively access backup N:\My backups\My partitions_inc_b2_s2_v1.tib during consolidation. Make sure the backup file is not opened in other applications.; line_tag=0x6D5B4DCC0BA149DB; hide=1
id=27; level=4; module=4; code=45; date/time=12/3/2016 11:08:52 AM
message=The specified file path does not exist.; line_tag=0xF35F747B3B21F8E2; hide=1
id=28; level=4; module=0; code=65520; date/time=12/3/2016 11:08:52 AM
message=The system cannot find the path specified; line_tag=0xBD28FDBD64EDB8F4; hide=1
id=29; level=4; module=316; code=5; date/time=12/3/2016 11:08:52 AM
message=Operation has completed with errors.; line_tag=0x9F2C53C72E8BCE7B
Error_Code=AQUAPAF7zosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAEF0aV9kZW1vbl92c182NTgxACRmaWxlAEFrOlw2NTgxXHByb2R1Y3RzXGltYWdlclxkZW1vblxtYWluLmNwcAAkZnVuYwBBbWFpbgAkbGluZQBOhQIAAAAAAAAA
Start= 12/3/2016 11:05:40 AM
Finish= 12/3/2016 11:08:52 AM
Total Time= 00:03:12
Thank you for the log file information, this looks to confirm that the Acronis Database information is most likely behind these error messages as these are occurring during the automatic cleanup actions after the main task has successfully created the next backup image file.
id=12; message=The following backups have been successfully created: F:\My backups\SanDisk SDSSDX240GG25_inc_b4_s2_v1.tib
id=13; message=Consolidate Backup Archive
Location: F:\My backups\SanDisk SDSSDX240GG25_inc_b4_s2_v1.tib
Destination: F:\My backups\SanDisk SDSSDX240GG25_inc_b4_s2_v1_5D5F8FD9-C42F-49FA-B1B2-C77FDEDAFA29.tib Error_Code=AQ4A5QH...
id=15; message=Failed to exclusively access backup N:\My backups\My partitions_inc_b2_s2_v1.tib during consolidation. Make sure the backup file is not opened in other applications.;
id=16; message=The specified file path does not exist.;
As can be seen from the messages above, the task name in id=15 is different to the task being performed, so the Database information is corrupted for this to happen.
I would recommend doing the following in order to resolve this issue.
- Clone the task settings for your SanDisk SDSSDX240GG25 task - this will create a duplicate task with the name (1) SanDisk SDSSDX240GG25 - do not attempt to run this task at this point.
- Remove the original SanDisk SDSSDX240GG25 settings - you do not need to delete the backup files unless you want to make a clean start. Removing the task settings will also remove information about the task from the Acronis Database files.
- Rename the cloned task to remove the (1) prefix and check the settings are correct then select to Backup either now or later.
Steve,
It is good to know that the error is generated after completion of the backup. I'll try your method of cloning/deleting the task.
FYI, I have previously removed the task and then re-created it, but after the backup is completed, the error was again displayed. As noted earlier, I have two backups configured, one for only the SSD drive (system and some programs that are slow to load such as Quickbooks) and one for a HDD I used for other programs installs and for data, and both were deleted and then re-created with the error still displayed after running each of the backups. Interestingly, I have 2 additional HDDs in my machine for backups, and the two ATI backups backup to separate HDDs.
If cloning/deleting doesn't work, perhaps I should try uninstalling and then reinstalling ATI2016. I generally like to uninstall using IOBit Uninstaller as it also cleans up any leftover keys in the registry. Before using IOBit Uninstaller, I used a registry cleaner to clean up after uninstalls, the I like the IOBit program because it also allows batch uninstalls.
It would be nice if ATI had config files containing souce, destination, and other task configuration info, which could be viewed and edited, but ATI probably stores that in an internal record somewhere.
I'll get back in a day or two, after I have had time to try your suggestion.
Regards
Phil
Phil, you shouldn't need to uninstall ATIH 2016 and reinstall it for this problem, as you can try a different approach first of cleaning the database.
To do this, you first need to stop / end all - stop the Services first then end the programs. You can do this by opening Windows Task Manager (right-click on the task bar) then clicking on Services and opening the Services console (services.msc). End the programs from within Task Manager.
Next, in Explorer navigate to C:\ProgramData\Acronis\TrueImageHome where you will see the Database folder - either rename this to Database.OLD or delete it. Note: All your task configuration data is stored in the Scripts folder found here too, so you can back this up if you need to reinstall.
Now, just relaunch ATIH 2016 and it will restart the Services and Programs plus will rebuild the Database as new. You will lose all the task history for your backups but this will be picked up from the last backup file dates, and when you run the tasks.
Steve - Thanks for the good and very easy to follow info.
FYI, I started out in IT as a database programmer (aka "application developer") in 1987 and now have a home-based business providing IT support (mostly software & network troubleshooting) to residences and small businesses. As I didn't work on the development of ATI, though, I'm unfamiliar with its configurations and don't really have the time or inclination to do a lot of research into it, so your comments are very helpful.
Thanks again,
Phil
Phil, glad to be able to help and hope this problem is sorted for you.
Your info did a great job of cleaning up the mess. I just ran the SSD backup with no error message and am running the HDD backup now, although (at just under a TB) it should take a few hours to complete. One thing I found was that after doing the cleanup, when I ran ATIH it couldn't locate the existing (full) backup and Locate didn't work so I just ran Ignore and a new backup started running. I then deleted the old full backup .tib file in file explorer and all seems to be well.
It would be nice if Acronis had a section in their user guide or KB for advanced users, containing this info. Maybe there already is something like this but I haven't come across it.
Regards
Phil
Phil, thanks for the further feedback / update - unfortunately this advanced information isn't documented anywhere that I am aware of, other than in the forum posts where the MVP's have advised other users in similar scenarios.