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Error 7034 in event log (Acronis Managed Machine Service Mini)

Thread needs solution

OS: Windows 10 x64, 1 250GB SSD + 1 1TB hard drive + 1 1TB hard drive

Acronis True Image 2016

The event/error occurs on every boot:

7034 Acronis Managed Machine Service Mini has been stopped. The event occurred 1 time.

After some while I find the same service up and running and everything seems to work fine, but it's annoying not knowing if that error can somehow affect the program's performance.

Here are the details of the same error (sorry, some parts are in Italian):

SYSTEM SECTION (error 7034)

Nome registro: System
Origine:       Service Control Manager
Data:          09/03/2016 00:56:31
ID evento:     7034
Categoria attività:Nessuna
Livello:       Errore
Parole chiave: Classico
Utente:        N/D
Computer:      DESKTOP
Descrizione:
Arresto imprevista del servizio Acronis Managed Machine Service Mini. Questo evento si è già verificato 1 volta(e).
XML evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7034</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-03-08T23:56:31.753390200Z" />
    <EventRecordID>34241</EventRecordID>
    <Correlation />
    <Execution ProcessID="880" ThreadID="3544" />
    <Channel>System</Channel>
    <Computer>DESKTOP</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Acronis Managed Machine Service Mini</Data>
    <Data Name="param2">1</Data>
    <Binary>6D006D0073006D0069006E0069007300720076000000</Binary>
  </EventData>
</Event>

APPLICATION SECTION (error 1000)

mms_mini.exe
   12.0.0.29
   55ca0442
   KERNELBASE.dll
   10.0.10586.103
   56a853fe
   40000015
   000bd928
   b14
   01d179298a67557e
   C:\Program Files (x86)\Common Files\Acronis\Infrastructure\mms_mini.exe
   C:\Windows\SYSTEM32\KERNELBASE.dll
   a4afb3cf-9f69-4e95-b8f7-48c07fe64ec6

0 Users found this helpful

I don't know the reason for this error, but with the Windows platform I have learned to live with all these "errors" in the Event Viewer as many of them are not significant for the expected operation of the computer.

Your error is that of Windows Service stop error.  The mms_mini.exe service communicates with the Family Dashboard feature of the application which requires a network connection. 

A network delay may be responsible for the error.  It is also possible that the mms_mini service itself is having some problem.

I would suggest that you first attempt to repair the application installation and then see if the problem persist.

To repair in install go to Programs and Features and locate the Acronis True Image entry.

Select that entry and then select Uninstall

In the resulting menu choose Repair.

After completion reboot your machine to insure changes take effect.

Post back with your outcome.

You're right, the error is a Windows Service stop error.

Unfortunately, both repair and uninstall/reinstall don't solve the problem.

I decided to uninstall it. When I need it I install it (it only takes a few seconds), backup my system (5 minutes for a full backup) and uninstall it.

I know this is not the "proper" way to use the program but I have a brand new desktop PC and I've spent hours on having a clean Event Viewer.

If you have any other suggestions please let me know.

If it's relevant information: I'm not on a network, Windows Firewall is disabled (I have Comodo Firewall) and use Avira antivirus.

If you are not using TI to perform any networking functions you should be able to disable the mms_mini service in Windows services without any adverse effects to the other aspects of operation of True Image.  That should stop the errors.

Here's a list of the Acronis applications and services and what they do.  If you are not in need of them, you can disable the services (stop and disable) as per Enchantech's recommendation above:

http://forum.acronis.com/forum/111301#comment-335893

56697: Acronis True Image 2016: Services and Processes

Acronis True Image services:

Service name Purpose
Acronis Nonstop Backup Service (afcdp) Performs Nonstop Backup for partitions 
Acronis Scheduler2 Service (AcrSch2Svc) Task scheduling for Acronis True Image
Acronis Sync Agent Service (syncagentsrv) Performs Synchronization
Acronis Managed Machine Service Mini Communicates with Family Dashboard

 

Glad to help.  FYI, you may want to consider disabling the default participation in the Customer Experience Program as well - not sure if it relies on any of these services or not, but it phones home to a Russian based server somewhere.  It flagged at my work because of the repeated traffic to a Russian IP so I've been disabling it by default just to be on the safe side.  I'm sure it's legit traffic, but I'm just not that trusting. 

 

Attachment Size
335909-126394.jpg 106.38 KB

I'm mainly interested in the "Acronis Managed Machine Service Mini" but I have a problem with the Scheduler service too.

That's what I do:

I stop both services and disable them, but...

Every time I run Acronis TI 2016 the "Acronis Managed Machine Service Mini" is automatically enabled and set to Automatic.

When I click on "Backup up now" (the green button) I'm prompted that the Scheduler service must be started, even though I didn't set any scheduled tasks.

I'm not sure why the scheduler service would need to be started as well - it doesn't look like either service has a dependency on the other (that I can see). 

You can easily script this as a .bat file to enable and disable both services - just copy the commands needed below into notepad and save as a .bat.  Then save them on your desktop and right click and "run as administrator" to turn the desired services on or off as needed/desired

http://forum.acronis.com/forum/111301#comment-336321

:: Starts the services listed below
:: mmsminisrv = Acronis Managed Machine Service Mini
:: afcdpsrv = Acronis Nonstop Backup Service
:: ArcSch2Svc = Acronis Scheduler 2 Service
:: syncagentsrv = Acronis Sync Agent Service

:: The following commands start the services
sc start "mmsminisrv" 
sc start "afcdpsrv"
sc start "AcrSch2Svc" 
sc start "syncagentsrv"

:: The following commands stop the services
sc stop "mmsminisrv" 
sc stop "afcdpsrv"
sc stop "AcrSch2Svc" 
sc start "syncagentsrv"

:: The following commands change the startup Type to Disabled
sc config "mmsminisrv" Start= disabled
sc config "afcdpsrv" Start= disabled
sc config "AcrSch2Svc" Start= disabled
sc config "syncagentsrv" Start= disabled

:: The following commands change the startup type to Automatic
sc config "mmsminisrv" Start= auto
sc config "afcdpsrv" Start= auto
sc config "AcrSch2Svc" Start= auto
sc config "syncagentsrv" Start= auto

For the sake of completeness I'd like to say that the latest version of True Image (6559) has solved all the problems related to the "Acronis Managed Machine Service Mini", which tended to crash regularly on my system (Win10 x64).

Hello j.blane,

Thank you for letting us know that the update solved the issue.

We are glad to know that communication with Family Dashboard is now stable in your case.

Regards,

Slava