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Error: "Cannot find version 3"

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Trueimage has been running fine since Aug,2015 on my Win 7 cpu.  Today it reported an error that prevented it from doing a backup.  I followed a KB article that instructed me to remove the backup task and then re-add the existing backups.  After doing so, I reconstructed the backup job.

Now I have initiated a Validate on the job and I get this error: "Cannot find version 3.  You may have moved or deleted it. Please click Browse and specify its location, or ignore this message."  The dialog has 3 actions: Retry, Cancel, Browse. 

If I Browse, I don't know what file it wants me to pick (version 3 of what?).  If I retry, I get the same dialog.  If I cancel, it stops the validation.

How do I determine what "Version 3" file to pick, or is there another way to fix this?

Thanks much!

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Repeat the validation and respond "IGNORE" to each question every time it is asked.  Each ignore is a different question, so respond IGNORE until the question is no longer asked.

Version 3 is the third backup file in the chain. If ATI is still not happy when you select what you think is the right file, try another one in the chain. If ATI is still not happy, your backup chain is corrupted and is useless.

Thanks for the suggestions.  Unfortunately, "Ignore" is not one of the options presented in the dialog. The choices are Retry, Cancel, and Browse.

I'll try the suggestion of picking a different file when browsing for the missing "version 3".  Acronis really needs to improve the error handling here - there's just not enough inforamation to make an informed decision.

As to the question of the backups being corrupted, again I'm not sure which backups we're talking about.  I have sets that go back several months, and a new full backup every for every 5 incrementals.  If they are corrupted, it would be Acronis True Image that corrupted them - this doesn't instill confidence.

I'll let you all know what happens when I pick a different "Version 3" file with Browse...

Thank you for your help.

Here are the backup files that I have.  All of them end with "_v1", which seems like it would be version 1.  Which would you suspect is "Version 3" that Acronis can't find?

Dynamic Volumes_full_b10_s1_v1.tib   Dynamic Volumes_full_b11_s1_v1.tib
Dynamic Volumes_full_b12_s1_v1.tib   Dynamic Volumes_full_b7_s1_v1.tib
Dynamic Volumes_full_b8_s1_v1.tib    Dynamic Volumes_full_b9_s1_v1.tib
Dynamic Volumes_inc_b10_s2_v1.tib    Dynamic Volumes_inc_b10_s3_v1.tib
Dynamic Volumes_inc_b10_s4_v1.tib    Dynamic Volumes_inc_b10_s5_v1.tib
Dynamic Volumes_inc_b10_s6_v1.tib    Dynamic Volumes_inc_b11_s2_v1.tib
Dynamic Volumes_inc_b11_s3_v1.tib    Dynamic Volumes_inc_b11_s4_v1.tib
Dynamic Volumes_inc_b11_s5_v1.tib    Dynamic Volumes_inc_b11_s6_v1.tib
Dynamic Volumes_inc_b12_s2_v1.tib    Dynamic Volumes_inc_b12_s3_v1.tib
Dynamic Volumes_inc_b12_s3_v2.tib    Dynamic Volumes_inc_b8_s2_v1.tib
Dynamic Volumes_inc_b8_s3_v1.tib     Dynamic Volumes_inc_b8_s4_v1.tib
Dynamic Volumes_inc_b8_s5_v1.tib     Dynamic Volumes_inc_b8_s6_v1.tib
Dynamic Volumes_inc_b9_s2_v1.tib     Dynamic Volumes_inc_b9_s3_v1.tib
Dynamic Volumes_inc_b9_s4_v1.tib     Dynamic Volumes_inc_b9_s5_v1.tib
Dynamic Volumes_inc_b9_s6_v1.tib

The answer is "Dynamic Volumes_inc_b10_s3_v1.tib".  So it has now started to validate the backups.  I'll post the results of that when it finishes.

Dynamic Volumes_inc_b12_s3_v2.tib shoild be the file version that the application is looking for.

Thanks, Enchantech.  Did you choose that file because it is the S3 associated with the highest (most recent) "b", as in b12?

The backup completed successfully, but validation is still complaining about "Cannot find version 3" - Retry, Cancle, Browse.  So I choose Browse and have to navigate to the same place (even though it knows where the backup SHOULD be), and I can only select one file at a time in the dialog (and have to resize columns each time to see the full name of the file).  Ugh, that's something that should be a lot easier.

When I finally get the right file selected for the Validation step, I get a new error: "The file is corrupted.  A possible reason may be poor media quality.  Please press Retry to continue with Volume 3 or press Cancle to cancel the operation."  So once again, I don't really want to do either of these.  I want Acronis either to fix the problem or delete the backup that is corrupted.  I click Retry and get the same message (as expected).  So finally I have to cancel.

Do I need to delete all of the "_b12" files to get rid of this problem?  Is that something I would do manually?

Thanks for any additional suggestions!

I chose that file because it is a version of b12_s3.  If you look at the b12 backups you will see that a Dynamic Volumes_inc_b12_s3_v1.tib also exists.  That is the same inc version as the Dynamic Volumes_inc_b12_s3_v2.tib.   Since the app is telling you that the v2.tib is corrupt you should try the v1.tib version. 

I am not an expert on the .tib naming scheme, Grover is by far the best at that.  You might PM him about this.  What I think has occurred is that for some reason this incremental backup failed in some respect so the application recreated it.  Now conventional wisdom would say that the good new version would be the v_2.tib file.  Well, conventional wisdom just might not apply here thus my suggestion to try v_1.tib..

If choosing the v_1 version works for you great!  If that is the case however I think that the application in situations like this should delete the bad file once the new one is created to avoid the headaches to the end user that you are experiencing.  My suspicion though is that in deleting the bad version the result would be a corruption to the database that keeps track of the backup files but that should be something that could be done automarically as well I would think.

As far as deleting the entire b12 chain you might end up having to do that but I would exhaust all other possibilities before doing so.

If it were me, I would keep the Full B12, but then delete all newer Inc of the Inc-B12 chain.

Once  you have only the Full B12 remaining, I would then simulate a restore (oe do a  VALIDATE).

That should produce another series of error messages of missing file.

Respond "ignore" to each error message.

Once you have no more error messages, then run the backup manually via  "Back up now"

and see if it will produce a new inc B12, _S2_V1.

Thanks, Grover.  Your suggestion is the way I proceeded - deleting the incremental backups and keeping B12.  Doing a Validate triggered the "can't find..." messages, but now with a dialog that allowed me to choose Ignore.  It proceeded through the validation after I ignored all of the incremental files. 

I'll know in the morning whether it can now do a backup without problems.

Very helpful suggestions - thank you kindly.

Ben