Skip to main content

Error: the drive is not ready

Thread needs solution

I purchased the software last fall and it worked great until the software was updated on 4-4-16.  After that I get the error "the drive is not ready.  to specify another location, click browse."  There was another software update recently but it didn't fix the problem.  How do I correct this error?

0 Users found this helpful

Thomas, if ATIH 2016 was working great until the recent updates then it suggest that everything didn't go as well as they ought to have, and I would recommend doing a new clean install of the latest build version (6571) after downloading this from your Acronis Account.

Perform a clean install of ATIH 2016

First uninstall the program via the Control Panel (or use an uninstaller such as Revo).

Run the Acronis Cleanup Tool (link in my signature below), then restart the computer.
Note: The KB document for the Cleanup Tool refers to checking for entries in the Windows registry - I have ignored this step on the occasions I have used it with no detriment, though if making changes to the registry, I strongly advise either exporting the registry before the change(s), or create a System Restore point, or image the drive for protection.

Reinstall the ATIH software (download a fresh copy from your Acronis Account if needed or if you don't have the latest build version installer).  Run the install as an Administrator (right-click on the installer to take this option).
It is also recommended to suspend your security programs (antivirus, anti-malware etc) during the install as these programs can cause Access Denied errors for the Acronis installer program.

Note 1: If you have purchased an Upgrade version of ATIH 2016 you will be asked for two serial numbers during the install - one for 2016 and one for the previous version that the upgrade is based on, i.e. 2015.

Note 2: The cleanup tool will remove all your backup tasks and task history.  If you want to protect this information, then open C:\ProgramData\Acronis\TrueImageHome\ in Windows Explorer - this may be hidden on some systems - if so, go to the Folder option in the View pane and enable hidden files & folders).

Save a copy of the Database and Scripts folders to another location to restore back later.

Note 3: In order to restore the above folders & contents, you must stop all Acronis Services & Programs else you will encounter locked files in the Database folder.