Error during the backup process
We received the error message: "The specified file does not exist" and later it is "Cannot find version 28. You may have moved or deleted it. Please click <bold>Browse</bold> and specify its location, or ignore this message."
I did not do anything because I did not do anything with the file. The backup was not done. I created a new full backup but it looks like corrupted because it is many empty files (in the previous too) of the backup. I tried to mount the backup, but I could not do this because the program was looking for the other files and it could not find.
One of the Log files is attached and the sample what is created as the backup.
Also, on the computer Symantec antivirus runs that blocks activating of autorun.inf program during the backup.
Please, help us to solve this problem.
Attachment | Size |
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service_2016-08-16-10-00-00.log | 8.39 KB |
backups.png | 147.36 KB |


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Steve,
Thank you for infor information, but unfortunately I do not have the Ignore option during the validate the backup. The screen is attached.
More details is below:
More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: Event code: 0x0004000D+0x0004000D
When I tried to search the event code the message was 55082: Incomplete Event Code.
Attachment | Size |
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384082-132577.png | 32.26 KB |
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Tom, thanks for the screen image. If you are seeing messages that the backup file is corrupted, then validation will not work as you have found.
In this case, I would recommend running a CHKDSK /F /R against the source and backup disk drives involved in the backup to make sure that you do not have a more serious underlying issue here with a failing disk drive or bad sectors on a drive.
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