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Failed to deploy task. Restart your computer and try again. If the error persists, check your Antivirus settings

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I also am having a problem restoring a prior backup and when trying to restore to a clean drive I get the following error message:

Failed to deploy task. Restart your computer and try again. If the error persists, check your Antivirus settings

 

I am using a MacPro with OSX El Capitan 10.11.3.  I have a 4 bay USB 3 JBOD.  Disc 4 contiains the backup file that was created with Acronis True Image.  The drive that was getting backed up died and I am trying to some folders from the backup to a separate clean drive that is in the MacPro.  I have rebooted the MacPro.  I am not running antivirus software.  I have tried rebooting several times and have tried to restore to different drives.

 

Is there something I can do to recover from this backup?  I use Time Machine to backup my boot drive, but the particular drive that failed was excluded from the Time Machine backup.  I have several drives that were not included in the Time Machine backup which is why I was using the Acronis software.  I had these drives backing up to the 4 bay JBOD, drive for drive.

 

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Hi Petabyte, thanks for starting your own thread on this.

I have not used Acronis very much with Macintosh products (I have, but not very in depth) as time machine usually does a nice job and I take system/partition images with OS X offline recovery.  

In your case, I have a feeling the JBOD is the problem.  On the Windows side, dynamic disks are usually the culprit, and that's essentially what JBOD is as well. Any chance you have another external single disk you can test restoring some simple files/folders to just to make sure if those can be recovered? 

Also, are you attempting the recovery from within the OS X installed application or from the bootable offline recovery media?  If you haven't tried both, especialy the offline recovery media, I would give that a shot to your JBOD drive as well as to another single drive using a smaller file/folder recovery to see if any of them are able to successfully complete.  

I could not find anything else specific in the Macintosh documentatoin about JBOD or dynamic limitations, but based on the Windows sytem documentation (where the default offlie bootable recovery media is Linux based, I think that may still apply).

This shows that RAID is not supported - even though your disk is JBOD, the RAID controller in it may be the limiting factor:

This is the mainiMacintosh online user guide for 2016:

IF we don't find an answer here in the forum, please also be aware that RECOVERY problems are always covered by support and not limited to the current 30 day limitation.  You should have no problem opening a case with Acronis Technical support to get some more in depth recovery assistance from Acronis technicians:

18623: How to get Technical Support: Tips, Tricks and Useful Information

5.    Recovery issue
- Related to recovery issues with the full version of the product
- Free of charge
- 24x7
- Not limited (Assistance with the recovery issue can be requested any time, even if you’re out of 30 days free support and don’t have PPI)
- Provided with e-mail and chat
Response time:
-  3 business days via e-mail
 - immediate via chat

 You can find the comparison table here

Notes and tips:

•    Forum is not a primary support channel
It’s designed mainly for sharing experience, collecting feedback and joint Community efforts for addressing technical issues
See Acronis Forum Terms of Use.
We’re still doing our best to address as many problems reported as possible. 
We still recommend contacting support directly in case of emergency.

•    How to contact support:
Please find the step-by-step screenshot instructions in this KB article.

 

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Posts: 250
Comments: 7092

Hello all,

Currently we have a known issue with the file recovery under Mac OS X El Capitan. We expect the issue to be fixed in the nearest Update 2, as workaround please use the disk-level recovery. 

Thank you,