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Failed to Open Error

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Hello!  So I have a "Failed to open (initialize) the computer" error with the latest Acronis 2016.  I have read that it is a Snap API error and to upgrade to the latest build.  However I cannot seem to find a dl link to the latest Snap API.  Is this the problem?  And if so how can I find this file on Acronis website?  Thank you!

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