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"Failed to verify DSA signature" - SSD not getting backed up

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I have two physical disks, Disk 0 is an SSD with two partitions (C:\ and E:\) and Disk 1 is an HDD with partitions D:\, F:\, I:\ and P:\.  I back up daily to an external USB 3.0 drive (WD My Book).

It seems that after upgrading to the Windows 10 "TH2" release, the SSD partitions are no longer being backed up.  Here is part of my log file.  I already deleted the scheduled backup (script) and re-created it and am getting the same results.

What do I need to do to fix this?

1    True Image    11/21/2015 12:38:49 PM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2    True Image    11/21/2015 12:38:49 PM    Failed to verify DSA signature.
3    True Image    11/21/2015 12:38:49 PM    error:0D07209B:asn1 encoding routines:func(114):reason(155)
4    True Image    11/21/2015 12:38:49 PM    Operation Daily Backup started manually.
5    True Image    11/21/2015 12:38:49 PM    Operation description: Stage Description.
6    True Image    11/21/2015 12:38:53 PM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
7    True Image    11/21/2015 12:38:53 PM    Operation: Backup
8    True Image    11/21/2015 12:38:53 PM    Priority changed to Low.
9    True Image    11/21/2015 12:38:53 PM    Create Backup Archive From:        Disk 1, Applications (D:), Data (F:), iTunes (I:), Photo (P:) To file:  "T:\Acronis Backups\Daily Backup.tib" Compression:   

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We have been told we can ignore the litem #2. It is to be fixed in a later release.

item 3 may be of concern.  what as the final result of the badkup? Was it

"completed with errors"?  Was a tib file created?

 

Try peforming a backup when booted from the TI Recovery CD.

If within first 30 days of purchase,fill out a support ticket and get help from Acronis--perhaps via live chat.

Have you tried checking the source data for file errors?

The backup is creating successfully, but the C:\ and E:\ partitions I have specified are not being backed up:

22    True Image    11/23/2015 4:02:57 AM    The following backups have been successfully created: "T:\Acronis Backups\Daily Backup_inc_b1_s3_v1.tib"
23    True Image    11/23/2015 4:02:58 AM    Operation has succeeded.

There are no errors on the C:\ or E:\ parititions.

I'll try to make a recovery CD later.

 

It's time to follow-up/close this.

I think the problems reported in the log file were a red herring.  I recently updated to build #6027 and took another look at the situation.  Experimentation told me that my SSD partitions *were* being backed up, despite what the log files said.  I determined this by trying restore a file from one of those partitions, even though it was not shown in the E-mailed transaction log as being backed up.

What I did find is that in my Partition backup, if I have a check mark next to the SSD itself, all SSD partitions are marked for backup, including the EFI System and two Recovery partitions.  But the E-mail message does NOT indicate that any part of that drive was backed up, despite the fact that I could in fact recover files from those partitions if I needed to.  If instead I check all the boxes *under* the SSD, but leave the SSD itself unchecked, then the E-mail *will* show that the SSD was backed up.  So something seems to be amiss with how ATI reports the backup of the SSD.

Here are two E-mails.  The first one is from build #6027, with the SSD itself selected.  The second message is also from build #6017, but with only the partitions of the SSD selected.  See the attached image whch shows this selection.

Log with SSD (disk) selected for backup:

1    True Image    12/4/2015 3:00:02 AM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2    True Image    12/4/2015 3:00:02 AM    Operation Daily Backup started by schedule.
3    True Image    12/4/2015 3:00:02 AM    Operation description: Stage Description.
4    True Image    12/4/2015 3:00:06 AM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
5    True Image    12/4/2015 3:00:06 AM    Operation: Backup
6    True Image    12/4/2015 3:00:06 AM    Priority changed to Low.
7    True Image    12/4/2015 3:00:06 AM    Create Backup Archive From:  Disk 1, Applications (D:), Data (F:), iTunes (I:), Photo (P:) To file:  "S:\Acronis Backups\Daily Backup.tib" Compression:      Normal Exclude: Files matching mask Match criterion:    hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, *.db3-journal, C:\Users\jjrei\AppData\Local\Temp, C:\Users\Joe Reisert\AppData\Local\Temp, C:\Users\jjrei\AppData\Local\Microsoft\Windows\INetCache, C:\Users\Joe Reisert\AppData\Local\Microsoft\Windows\INetCache, C:\Users\jjrei\AppData\Local\Google\Chrome\User Data, C:\Users\jjrei\AppData\Local\Opera Software, C:\Users\jjrei\AppData\Roaming\Opera\Opera, C:\Users\jjrei\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\Joe Reisert\AppData\Local\Google\Chrome\User Data, C:\Users\Joe Reisert\AppData\Local\Opera Software, C:\Users\Joe Reisert\AppData\Roaming\Opera\Opera, C:\Users\Joe Reisert\AppData\Local\Mozilla\Firefox\Pr!
 ofiles, C:\WINDOWS\CSC
8    True Image    12/4/2015 3:00:06 AM    Pending operation 166 started: 'Creating partition image'.
9    True Image    12/4/2015 3:00:07 AM    Writing full version to file: Daily Backup_full_b2_s1_v1.tib
10    True Image    12/4/2015 3:00:08 AM    Pending operation 166 started: 'Creating partition image'.
11    True Image    12/4/2015 3:00:09 AM    Pending operation 166 started: 'Creating partition image'.
12    True Image    12/4/2015 3:03:55 AM    Pending operation 166 started: 'Creating partition image'.
13    True Image    12/4/2015 3:03:57 AM    Pending operation 166 started: 'Creating partition image'.
14    True Image    12/4/2015 3:10:48 AM    Pending operation 166 started: 'Creating partition image'.
15    True Image    12/4/2015 3:14:29 AM    Pending operation 166 started: 'Creating partition image'.
16    True Image    12/4/2015 3:22:15 AM    Pending operation 166 started: 'Creating partition image'.
17    True Image    12/4/2015 3:42:08 AM    Pending operation 166 started: 'Creating partition image'.
18    True Image    12/4/2015 4:39:30 AM    Pending operation 166 started: 'Creating partition image'.
19    True Image    12/4/2015 4:39:30 AM    Pending operation 166 started: 'Creating partition image'.
20    True Image    12/4/2015 4:39:31 AM    The following backups have been successfully created: "S:\Acronis Backups\Daily Backup_full_b2_s1_v1.tib"
21    True Image    12/4/2015 4:39:31 AM    Operation has succeeded.

Log with SSD partions (not disk) selected for backup:

1    True Image    12/5/2015 3:00:01 AM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2    True Image    12/5/2015 3:00:01 AM    Operation Daily Backup started by schedule.
3    True Image    12/5/2015 3:00:01 AM    Operation description: Stage Description.
4    True Image    12/5/2015 3:00:05 AM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
5    True Image    12/5/2015 3:00:05 AM    Operation: Backup
6    True Image    12/5/2015 3:00:05 AM    Priority changed to Low.
7    True Image    12/5/2015 3:00:06 AM    Create Backup Archive From:  Recovery (1-1), FAT32 (1-2), NTFS (1-5), JJR (C:), Ham Radio (E:), Applications (D:), Data (F:), iTunes (I:), Photo (P:) To file:       "S:\Acronis Backups\Daily Backup.tib" Compression:      Normal Exclude: Files matching mask Match criterion:    hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, *.db3-journal, C:\Users\jjrei\AppData\Local\Temp, C:\Users\Joe Reisert\AppData\Local\Temp, C:\Users\jjrei\AppData\Local\Microsoft\Windows\INetCache, C:\Users\Joe Reisert\AppData\Local\Microsoft\Windows\INetCache, C:\Users\jjrei\AppData\Local\Google\Chrome\User Data, C:\Users\jjrei\AppData\Local\Opera Software, C:\Users\jjrei\AppData\Roaming\Opera\Opera, C:\Users\jjrei\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\Joe Reisert\AppData\Local\Google\Chrome\User Data, C:\Users\Joe Reisert\AppData\Local\Opera Software, C:\Users\Joe Reisert\AppData\Roaming\Opera\O!
 pera, C:\Users\Joe Reisert\AppData\Local\Mozilla\Firefox\Profiles, C:\WINDOWS\CSC
8    True Image    12/5/2015 3:00:07 AM    Pending operation 166 started: 'Creating partition image'.
9    True Image    12/5/2015 3:00:08 AM    Pending operation 166 started: 'Creating partition image'.
10    True Image    12/5/2015 3:00:08 AM    Pending operation 166 started: 'Creating partition image'.
11    True Image    12/5/2015 3:00:44 AM    Writing incremental version to file: Daily Backup_inc_b2_s2_v1.tib
12    True Image    12/5/2015 3:01:02 AM    Pending operation 166 started: 'Creating partition image'.
13    True Image    12/5/2015 3:01:02 AM    Pending operation 166 started: 'Creating partition image'.
14    True Image    12/5/2015 3:01:21 AM    Pending operation 166 started: 'Creating partition image'.
15    True Image    12/5/2015 3:01:48 AM    Pending operation 166 started: 'Creating partition image'.
16    True Image    12/5/2015 3:02:16 AM    Pending operation 166 started: 'Creating partition image'.
17    True Image    12/5/2015 3:03:25 AM    Pending operation 166 started: 'Creating partition image'.
18    True Image    12/5/2015 4:00:40 AM    Pending operation 166 started: 'Creating partition image'.
19    True Image    12/5/2015 4:00:40 AM    Pending operation 166 started: 'Creating partition image'.
20    True Image    12/5/2015 4:00:40 AM    The following backups have been successfully created: "S:\Acronis Backups\Daily Backup_inc_b2_s2_v1.tib"
21    True Image    12/5/2015 4:00:40 AM    Operation has succeeded.

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