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Failure of software to install

Thread needs solution

Whenever I try to install my newly purchased Acronis True Image 2016 it will not install and give me the following message:

"Cannot automatically install the following products since their newer versions are already installed.  Try to manually uninstall them before installing these older versions."

1.  I don't have the product on my CPU

2.  No such programs are listed when I go to Start and then all programs.  

3. I did receive an email that states my product is not registered, which I did do.

Any help?  I am using a PC

0 Users found this helpful

Have you ever used a trial version or had an older version installed at any point in time?  If your sure Acronis is not, or was not installed, I'd stil recommend trying the cleantool (see my signature in this post).  Give it a try, reboot and before installing, check all of the folders in this post (turn on hidden files and folders first - just in case).

https://forum.acronis.com/forum/113656#comment-334624 

Acronis Cleanup Utility

Have you ever used a trial version or had an older version installed at any point in time?  If your sure Acronis is not, or was not installed, I'd stil recommend trying the cleantool (see my signature in this post).  Give it a try, reboot and before installing, check all of the folders in this post (turn on hidden files and folders first - just in case).

https://forum.acronis.com/forum/113656#comment-334624 

Acronis Cleanup Utility