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file_tracker_setup_2501.msi installation failure

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I have Acronis True Image 2016. Message said Build 6571 was available. Installation failed with "Access Denied". Found article '58249: Acronis True Image 2016: Update to Build 6571 Fails with "Access is denied"'. As instucted, I downloaded "file_tracker_setup_2501.zip". Unpacked and attempted to install File Tracker. Getting an error that File Tracker install was interupted before the program was installed; do the installation again. It's a nice loop. How do I get File Tracker Installed so I can update Acronis True Image 2016 to Build 6571?

I am running Windows 10 and have Norton 360 Premiewr installed.

 

0 Users found this helpful

This appears to be a fairly common problem reported here. I recommend a clean install of TI 2016.

  1. Download the full installer from your account at www.acronis.com
  2. Uninstall using Windows Programs and Features.
  3. Use the Cleanup tool Acronis True Image 2016: Cleanup Utility | Knowledge Base to completely remove TI 2016
  4. Reinstall using the full installer. Right click on the installer and select "Run As Administrator".

Let us know if your are successful. BTW B6571 contains only one specific fix so if your not having any issues with your current build stick with it.

Logged into my Acronis Account. Downloaded file "AcronisTrueImage2016_6571.exe". I said "What the heck have I got to lose?" and Clicked to install it. Surprise!! It installed on my system without going through the pain of Uninstalling and Reinstalling. I'm now at Build 6571. Thanks for the help!

 

Ken Lane

Great to hear.