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Hang at Calculating Time Remaining

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Hello.  I am running the free trial version of True Image to see if I like it before I purchase it, and that it does what I need it to do without mishaps.  Well, I have been trying to do a backup of an 80GB folder and it just hangs at "Calculating Time Remaining" and does not show any progress until I cancel it.

I have tried multiple destination locations for the backup to be placed: My personal server, my second harddrive, a USB harddrive, etc. to no avail.  Other backup programs have no problems doing this job quickly and efficiently.

I have priority set to Normal, but have changed it to Low and High with the same results.  This is a fresh install of the program and no computer changes have been made.

I have included an animated .gif to show what I'm talking about.  Any help would be appreciated.  Thank you.

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calculatingtime.gif 101.57 KB
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Hello bmwhite,

The calculating issue has been reproted by a number of users.  There can be a few issues that create the problem.  Most often it is corruption on the disk itself.  It is best to run chkdsk from an admin command prompt on the drive you are backing up to check for errors.  This will require a restart of your machine when running the check on your OS system drive.  The check should be run on all disk partitions including non-lettered ones which means that you would need to assign temporary drive letters to such partitions using Windows Disk Management to run the check.  If chkdsk reports file system errors then run again as chkdsk /f.  If it reports bad sectors then run again as chkdsk /r.

Others are also finding that if they disable VSS for the backup script and allow Aconis to fall back on the proprietary Snapapi backup method (as was the default in 2014 and earlier), this may also allow backups to continue (if it's not a bad disk issue or a network issue if the backup is writing to a network share and having trouble communicating - especially if the backup is attempting to occur wirelessly).

https://forum.acronis.com/forum/45832#comment-346558

It is also possible to disable VSS usage for a particular backup task without touching Windows VSS service itself:

1) open the folder where your backups settings are saved: C:\ProgramData\Acronis\TrueImageHome\Scripts  (this is a hidden folder)

2) each file there stores settings for particular backup job. Open files one-by-one in Notepad, or open latest modified file (if you have just modified your task), until you find the one that has backup name on 5th line, e.g. MyBackups

3) click Edit - Replace and replace use_vss="true" with use_vss="false"

4) save changes and close the file

@Enchantech

Yeah I realize it's been posted numerous times before.  I made sure to search prior to posting.  Moreover, I have done everything listed herein, ad nauseum.  There is nothing wrong with my PC setup nor any hardware issues.  Two other programs can perform this function perfectly fine.

@Bobbo_3C0X1

Thanks.  I'll give that a shot.

Well changing the use_vss' did not do anything.  I'm just going to go back to a program that works.  I don't have the time to mess with a program with such a rudamentary GUI.