HELLO ACRONIS ? Are you monitoring your forums for Spam JERKS ?

HELLO ACRONIS ????

Obviously, you are not monitoring your fourms for SPAM POSTINGS !!

I have reported several spam users to Anna via PM.

Hello Thomas,

thank you for your support!

Steve, don't worry, we do monitor.

I have pm you an appropriate "final solution" for your bot problems Anna :)

Thanks, Karl! The problem is, that they are not bots(

Each account and each spam posting are created manually 

Anna Trifonova wrote:

Thanks, Karl! The problem is, that they are not bots(

Each account and each spam posting are created manually 

oh wow they must have time ... :/

Dozens of spam posts this morning, which doesn't reflect well on the company image to any visitors browsing.

The answer is to moderate new signups such that the first say 3 or 5 posts need to be approved before going live. That weeds out 99.9% of the problem at source.

Hi agree with Mooly, as long Acronis cannot handle to problem with a robot prevention - just as proposed to Anna.Anyway Anna said they are not bots but regular users, which is still hard to believe from my experience as a forum admin.

Likely most of the Acronis team is on season holiday already. If the spam continues till next year I think they will have a hard time to get things in control again.

One would think that the Acronis Company Image would be more important than it appears to be.

Since we are seeing forum spamming more frequently now and especially on the weekends, it appears that the "Acronis Company Image" is not as important as most customers feel it should be.  Apparently not even worth a weekend "at home" moderator ?  This makes me more concerned about their products.

Happy and Safe Holiday Season to all !

Steve

I have PM'd Anna several times and suggested once that they approve each new user's first post and ban the obvious spammer permanently. I frequent  a forum that that uses this approach where I and other moderators do this. Works quite well to keep the forum claen to deal with real issues.

They should add the newest CAPTCHA system and there should also be a way to flag both threads and individual posts.  If there is a certain number of unique flags, the post should get removed or at the very least the moderators and admins should be alerted.

They are now adding posts as updates to existing discussions rather than just creating new posts!

Acronis needs to have some form of active filtering looking at the subjects and text being posted rather than just relying on Captcha!

I'm a moderator over on another site (we have over a third of a million members) and approving posts for new signups is the only way (imo) to weed this kind of thing out. It kills 99% at the first attempt. Only very determined spammers will try and build their post count up, and they are usually obvious because they haven't a clue what they are talking about or they just try and post single words like 'yes' or 'agree'. Easily spotted, easily banned.

Here are some that need banning straight away:

https://forum.acronis.com/user/194933  Akram khan

https://forum.acronis.com/user/194981 Aditya sharma 

Hi Steve, thank you! Both users banned and posts deleted. 

Thanks Anna, there is a new one just joined!

https://forum.acronis.com/user/195031  mk|215 mk|215

Thanks again)

More spammers on the forum:

https://forum.acronis.com/user/195149 mia sulemaan

https://forum.acronis.com/user/195143 maulana khan

https://forum.acronis.com/user/195141 akram khan

Hi Steve,
thank you. I've already banned them and wuill remove the threads within 30 mins.

Another spammer https://forum.acronis.com/user/195219.

Thank you, Thomas. Deleted

https://forum.acronis.com/user/195445 aditya shrma  posting in other peoples posts rather than directly!

https://forum.acronis.com/user/195517 new one

https://forum.acronis.com/user/195628 new Saturday

More spam https://forum.acronis.com/user/195824 and https://forum.acronis.com/user/195812.

Thanks for your help!

http://forum.acronis.com/forum/109688 back again..

Spammer https://forum.acronis.com/user/196572

More spam:

https://forum.acronis.com/forum/109737

https://forum.acronis.com/user/196669

More spammmers https://forum.acronis.com/user/196752

As the thread title asks,

HELLO ACRONIS ? Are you monitoring your forums for Spam JERKS ?

the answer is abundantly clear. Not only are they not monitoring, they also have no effective mechanisim in place to stop this, and seemingly little desire to do so when such spam remains in place for hours (currently now approaching 1day) at a time.

I am sad to say that the excellently worded post by Andros Astonin seems to sum the whole situation up. Acronis used to be the name for backup software. A quick look at customer feedback on Amazon also confirms the current situation.

https://forum.acronis.com/forum/109744

spammer https://forum.acronis.com/user/196957

continuing spam https://forum.acronis.com/user/197065

Acronis... What is really going on here ?

More and More spam posts and a constant flood of software problems.

Acronis needs to get with the program.  Attention to detail in your software and your forums.

All the problems with your software and your support forums is sending a clear message that the company either does not care enough  about their products and customers or they are simply unable or unwilling to fix the problems in a timely manner.

This is not a good situation and I suspect that this may be the start of a large scale dissatisfaction with the Acronis product line which can grow exponentially in a very short time.

Steve

Spam https://forum.acronis.com/user/198313

3 spam topics on the 1st page of this forum almost 14 hours old. 

Clearly if there are moderators in place to clear this crap, they are asleep or have lost interest enough to not care.