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Help, Keep getting Failed to get the account information

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I had to do a reinstall of my operationg system and just installed Acronis 2016 and I keep getting failed to get account information any help out there???

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Hi Donald!

I see, that you created a ticket in our Tech Support and he issue is resolved. Just in casem here is an article in the User Guide concerning the activation:

    http://www.acronis.com/en-us/support/documentation/ATI2016/#15556.html

Thank's for choosing Acronis!