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How do I delete previous backups from my network destination folder.

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I am new True Image User with a new Dell 3620 workstation with two 2TB hard drives configured with RAID 1 mirror.

Three days ago I ran True Image 2015 for the first time and got several disk read errors along the way. I also forgot to check the clock on my new computer and that caused my backup schedule to go whacky with more backups taking place than was normal.

Rather than paying Acronis for per inciden chat support nor giving them access to my computer by remote, I purchased an upgrade to True Image 2016 and installed it. I also ran CHKDSK /f/r on my hard drives.

I now have 5 TT2015 backup files created in my destination folder and I want to stop this backup from creating any further files and delete the 5 files it has created so far. I then want to start a new full and differential backup scheme running from True Image 2016.

How do I delete the existing tib backups and start a new backup using TT2016 without losing all my backup scheme settings? I tried using options and selecting the box "set as default" in the original backup but this did not save my old settings when I created a new backup.

Acronis 30 day free help has taken up several hours and I am no further ahead! Can someone on this forum please come to my resue.

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Unfortunately, you do NOT want to not use your existing backup schemes and it is highly recommended that you don't.  Anytime you need to make a backup scheme change after a backup has been run, it's time for a new backup scheme to be created.  We've all been there and want to use the existing one but trust me, in the long run, you will save yourself time and trouble by creating new ones.  

If the old schemes are listed (i'm guessing you upgraded intead of clean install), you want to right click on the backup scheme and delete.  You can select to delete the settings and the backup files, or just the settings - that's your call.  I might suggest just deleting the settings though so you have something to recover to with your offline bootable media just in case.  Once you have your new backup schemes configured and initial backups successfully run, you can then go back and manually delete the old backup.tibs if you want.

Also, when you setup your new schemes, use unique names - don't use the same name as your old ones - might cause problems in the database since this was an upgrade.

As for technical support - anything related to recovery problems is free beyond the 30 days.  If you're not able to backup, hence recover either, I'd personally say that was a recovery issue, but I'm not sure what the support technicians follow for this - if you can show it's a recovery issue, they should be able to support for free.  Specific configurations, customizations, etc, that might be an individual support ticket, but hopefully the forum can help first. 

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