I can't log into ATI when I want to register my app.
Hello
I have a ACT2016 license for 5 Compuers.
I have deinstalled ATI2016 on one of them (running on Windows7) and wanted to reinstall it. After reinstalling I'm asked to log into my Acronis account. I did so and entered my credentials in the 2 boxes. Having the enter button clicked the message comes up: when logging in a error occurred, try again later. I tried again with the same error.
Before I had deinstalled, the app. was running seamlessly.
What can I do?
AG
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| Dok2.docx | 25.75 KB |
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I have the same problem. I need to deactivate license on an old computer to install on a new.
But I get a login error on all devices. Have check firewall and certificates. Very annoying.
Log stil talks about SSL error, but I have installed the lastest root certificate:
<event id="1" level="3" module="100" code="7001" time="1665990438" message="An error occurred while signing in. Please try again later." line_tag="0xEC52BA6DD66C608A" >
<event id="2" level="3" module="487" code="10" time="1665990438" message="There is a connection problem or an error on the server. Check your Internet connection or try again later." line_tag="0x7E325A09A87CF94B" hide="1" />
<event id="3" level="3" module="487" code="17" time="1665990438" message="Error while preparing SSL connection." line_tag="0x3759F908727A7AE8" hide="1" />
<event id="4" level="3" module="100" code="7001" time="1665990929" message="An error occurred while signing in. Please try again later." line_tag="0xEC52BA6DD66C608A" >
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See KB 45522: Acronis True Image: Activation Fails with "Failed to connect to the Acronis activation server" - for how to use the offline activation procedure.
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