Impossible to open a backupfile in the explorer (my pc)

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Comments: 22

Hello,
in the earlier versions of True image it was possible to open a backup - file in the local explorer (my pc). Now i can choose a backup-file on my local HDD, double-.klick but nothing happens.

(sorry for my bad English)

Günther

Tue, 09/29/2015 - 12:58
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi,
I downloaded once more the installation - file. After a new installation or better to say repair-installation, all functions work well again.
greetings
G.D.

Tue, 09/29/2015 - 13:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Gunther,
Have you tried finding your backup file when booted with your recovery media ? If it is not immediately visible press the browse for backups button while in the recovery mode.

Am I right in assuming that you are using a Secure Zone to store your backups ? If so you should be aware that that the Secure Zone in TI 2016 is not yet fully functional and backups in it can only be seen and used in the recovery mode.
An update to fix this problem has been promised by Acronis but the more shoulders that are put to the wheel the sooner the wagon will be got out of the mire.

Tue, 09/29/2015 - 13:23
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 7
Comments: 22

Hi,
thank you for your mail!

I am using only two HHD ( 2 x 2 TB) extern and not secure Zone.
Finding the backups: That means that I could open the backup files without starting TI. So I could look for some single files.

This was possible in the previous version of TI. No I installed TI once more or better, I repaired the installed TI. And n o w I can using the backups with the Explorer again.

TI ist working well.

Günther

Tue, 09/29/2015 - 17:26