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Installation of True Image 2016fails

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I previously had True Image 2015 running on a Windows 7 computer.

I upgraded the computer to Windows 10

I purchased   True Image 2016 upgrade and downloaded same.

The installation failed with a message about certain permissions being missing.

Support created an admin acount and provided a full version download. We got the same failure.

I used the removal tool to uninstall True Image 2015

I downloaded the full version again and the results were the same.

 

I'm attaching the two files from the failure

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Randall,

When running 2015/2016 cleantool did you run it by right clicking and "run as administrator" even though alreayd logged in as admin?  If not, I would try again, making sure to "run as administrator".

I would then check for the registry keys menitoned in the cleantool to verify they were removed.  If not, manually remove them.  

I would then check for lefttover directories and manually delete them.  

C:\Program Files (x86)\Acronis     C:\Program Files (x86)\Common\Acronis     C:\Program Files\Acronis     C:\Program Files\Common\Acronis     C:\ProgramData\Acronis

Then reboot.

After reboot, if youre up for it, I could run CCleaner (backup the registry keys first, but then blow away anything it shows as a problem). Do this until no issues are reported.  REBOOT again.

Then try to install by once again right clicking the installer and using the "run as administrator" option?  Hopfeully it moves forward at that point.

More details here, but I'd add CCleaner in the mix to do some extra deep registry integrtity cleanup as well.  

https://forum.acronis.com/forum/113656#comment-334624

Thank you for the input. I did all the steps in order including the CCleaner steps. I had the same result. The error message I am getting has something to do wi permissions not being proper for one file. I have  an active support ticket going with Acronis.

The 2015 version was working fine with the Windows 7 installation.

I was unable to create a image using Windows 7 so I went to Acronis True Image to create one.

What's the file that is giving you permission issues?  If it is related to a file that is accessible in Windows, you may be able to take ownership of the file (and/or folder where it is located).  After taking ownsership, then make sure that "System" and "Admnistrators" has full access of the file (or files).  If it is a registry key, you can do the same through regidet (take ownser ship, and set "System" and "Admnistrators" with full permissions.  Hard to say without knowing the exact file it's choking on. 

When support gets back to you can bring this up if they don't have a better answer/solution at the moment. 

Specifically it is Acronis System Report.lnk which is found under Tools and utilities.

The string is C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Acronis\True Image\Tools and Utilities\Acronis System Report.lnk

The message is "The installer has insufficient permissions to modify this file"

 

OK.  If you run the clean tool, does that folder and/or file still exist after that?  Try disabling all Acronis services in computer management >>>> services (4 of them).  In task manager make sure any thing with the name Acronis or Trueimage is manually closed out (if they still exist).  Then run the clean tool again with "run as administrator" right click.  Once complete, if any of thse folders still exist afterwards (or any files in them), we want to manually delete them from Windows Explorer to make sure they're gone, then reboot and try to install.

C:\Program Files (x86)\Acronis    

C:\Program Files (x86)\Common\Acronis     

C:\Program Files\Acronis     

C:\Program Files\Common\Acronis     

C:\ProgramData\Acronis **EDIT - note that programdata is a hidden folder so you will need to turn on hidden files and fodlers in the folder view section to properly see what's listed in it. **

If not, maybe we can dive into the registry to see if we can find that referenced in tehre somewhere despite it being removed (if the clean tool is able to delete it).