Just bought an upgrade to Acronis Cloud and can not connect to it from the software. [SOLVED]
Just bought an upgrade to Acronis Cloud and can not connect to it from the software, please help!
I can connect to the Dashboard, but then gives me an error:
"
Internal server error.
Error code 100011
Mar 19, 2016, 08:50 PM
"
My current Windows 10 x64 TaskList:
I've tried to disable my Anti-Virus and Netbalancer applications which handle connections to and from my computer and this has not helped.
Is there anything else that anyone can think of that I can do to try and fix this issue or is this just a server issue with Acronis?
Update: Issue reported to chat services whom called me and told me that several people are having this same issue. They will notify me via email with an update within the next 3 days.


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I have no cloud, dasboard, windows GUI access for the last 38 hrs. I get an "Internal Server Error" w/error code 100011. Can"t backup to cloud or to my local drive. This is no good for me!! Been a customer for 6+ years, but 2016 has not been cofortable for me....lots off problems with this version. Pleas assist/address these issues or Acronis is not the only tree in the forest, you know!!
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Same here. Does not connect. And no word from Acronis team.
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Does Acronis Support ever look at the Forum or are they waiting for us to pay to get resolution to this. Now heading into Day 5 of error 100011 "Internal Server Error. Have not been connected to cloud, no Backuos are possible!!!!!!
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Arthur, it's a user forum so most of the time, you're dealing with users like yourself. Acronis engineers do appear from time to time, but I wouldn't bank on it.
I ran some cloud backups just now from 2 different pc's and 3 of 3 connected and backed up.
Try disabling firewall (Windows defender too if you have both) temporarily and/or make sure you have the necessary firewall ports open on your machine and/or router
4350: Acronis Cloud Access Ports and Hostnames
You can also run the Acronis Cloud verification tool. For now, see if you can run the Acronis Cloud Checker script and see if it is successful or not (it closes automatically when finished so keep an eye on it and take screenshots along the way if possible).
Also, do you have a metered connection with your ISP? Are you sure you haven't been capped or are not being blocked from uploading data to Acronis Cloud by your ISP at this time? Some ISP's have a monthly cap and have been known to block sites and/or throttle bandwidth if going over consistently - especially when it comes to uploading data.
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Now it connects. It's clear now that it was some problems on not my side.
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Glad it's working!
It may very well have been Acronis this time - hard to say without more details though - especially since you could not connect, but I could during this time frame.
ISP outages/blocks, reboots for Windows patches or third party apps, could also be the culprit. Sometimes, rebooting cable modems and or home routers fixes weird issues like this as well as the CPU and/or memory can become over-used and rebooting helps flush themout.
Keep the Acronis Cloud verification tool handy if this occurs down the road again.
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I haven't done a thing in settings. It just finished connecting, and then started again... Seems to me like a outage of ISP or Acronis.
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