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Just purchase Acronis True Image 2016

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Just purchase Acronis True Image 2016 a couple of months ago. There was special that the company offered I guess because I had Acronis True Image 2015 install on my main computer and Acronis True Image 2014 on my laptop.

Acronis offer 2 for 1 and upgrade version and single license. I purchase both and install the upgrade in my old Gaming PC and install the single license on my laptop. Two weeks ago I build a New Gaming PC and installed Acronis True Image 15 and upgraded to Acronis True Image 2016 and when tried to activate it I encounter an error message saying Access Denied.

Tried it a couple time and kept encountering the same error message. After checking my emails, I received an email that Acronis True Image 2017 was available. I purchase it and try install it and encounter the same error message Access Denied.

Did some research on Acronis site and found a solution after I entering in the search field Access Denied; downloading and running (Note the fix file was for 2016 version); but I ran and I was able to install Acronis True Image 2017 on my new Gaming PC.

Last night I was working on my laptop installing some new games and though I would make an image of my partition and that when notice the message that from Acronis that I exceeded limitations key for this software.

NOW MIND YOU THIS WAS THE SINGLE LIECENS AND NOT THE UPGRADE VERSION THAT WAS INSTALL ON THE LAPTOP AND NEVER UNINSTALLED.

I VERY UNHAPPY WITH ACRONIS AND THIS IS THE LAST YEAR I PURCHASE THIS PRODUCT FROM THEM. I DON'T WANT TO PURCHASE ANOTHER LICENSE FOR MY LAPTOP.

Can someone help me to reactivate the single license without the costs?

Thank you,

Shyguyy

0 Users found this helpful

Shyguyy, welcome to these user forums.

Sorry, but you will need to contact Acronis Support directly for license issues as we cannot assist with such issues in these user forums as have no access to the systems used by Acronis for licensing.

See article: 18623: How to get Technical Support: Tips, Tricks and Useful Information

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