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Last Backup Never Performed

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I get the message "last back up never performed," when it was performed.

I have Acronis True Image 2016, Build 6571.

I backup to another hard drive.  Had windows 10 check that hard drive and found no errors.

If I double click on file created during back up, it works and I can retrieve files from it.  However, sometimes incremental backups fail on me.

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Craig, please see post: https://forum.acronis.com/forum/116378 where this same issue was raised recently and a solution given.

Yep - tried to valid backup as suggested could not.

Uninstalled, ran cleanup tool, reinstalled.  Works fine.

 

Thanks

Craig, thanks for the feedback, glad that the reinstall has solved this for you.