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Last backup says "Never performed" on new drive

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I recently added a new 5TB external drive for backups.  Backups are working OK, however Acronis always reports Last Backup as "Never Performed".  This only happens for backups to this particular drive.  Any ideas on how to fix this?

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Paul, when you changed your backups to be stored on your new 5TB external drive, did you just edit your existing backup tasks or did you create new backup tasks (using the option to clone your task settings if desired)?

If you edited / changed existing backup tasks, then this may have confused the Acronis database where the history of backup activity for the tasks are stored.  I would recommend in that case to create a new backup task and check that that task does show the correct information for activity.

Thanks.  I did create new backup tasks.  I'll try clearing them and making new ones again. 

I have the same problem except, it's old computer old drive and new laptop new drive.  Upgraded from Acronis 2014 on the desktop, created a new back up disc image.  Never performed is at the top even though there is a green check mark between source and destination.  Shortly after the backup, maybe even the next day, I was notified to install a True Image 2016 update and did so.

Installed a 2016 update, created a second different file set backup.  I think this showed the backup was performed, but another 2016 update arrived.  Now it shows as never performed with the same green check mark.

Same deal with the desktop, new task, old drive.  Again there was another updated or maybe 2, so it might have showed performed at one time but does not now.

Created a third backup,last night, different files.  So far this is the only backup that shows when the backup was performed.

The new laptop never saw the old version of Acronis and it was a new external drive.  I set up an image backup that I watched complete.  The first update arrived and afterward it was "never performed"  This was in the same timeframe as the desktop so another upgrade was installed.   This time I erased the backup and perfomed a new one.  This does show performed, the date is 4/9 if that is significant.

On the desktop, the backups exist on the external drive, one full with 3 incremens and and second full.  Can I trust these if I need to restore my computer?

 

 

New Data:

I created a new system image backup and it said it completed successfully  This is the 4th different backup set.  It did not update the free space on the external drive so I closed and reopened the program.

I got a message that there was an error during the last session and what did I do about it.  I sent you the requested log, but I was not aware of any error until the program actually opened again.  It had forgotten that it performed the 3rd back up set and it joined the never performed list

 

Henry, it seems like something has gone awry with the upgrade.  As you're having to recreate backup tasks and things don't seem to be behaving as they standd now anyway, I would completely uninsall Acronis with the clean tool (look at the bottom of this post for the link).  Uninstall Acronis in control panel.  Then run the clean tool and REBOOT to update the registry.  Then download the full v6559 download from your account.  Once downloaded, right click and "run as administrator" to start the install.  Hopefully the install goes according to plan and all is running as it should be after that.

For additional clean install recommendations, see my post here:  https://forum.acronis.com/forum/113656#comment-334624

You might wish to try rebuilding the backup database of True Image.

Navigate to c:\programdata\Acronis\TrueImageHome and locate the database folder and rename that folder something like database.old.

Restart your PC and reopen True Image to see if your issue still exists.  If yes then an uninstall/reinstall is in order.

Renaming Database did away with trace of the last backup being completed, insofar as that is supposed to appear at the top.

I'll get back to you.

 

I still have the problem that on a number of backup sets it says "Never Perfromed".  I can't rename the database folder becasue it says that the folder is "open in another program".  How do I rebuild the database in ATI 2016?

Paul, in order to rename / rebuild the database files you will need to first stop all the Acronis Services and Programs that can hold a lock on those files.

See KB document: 56697: Acronis True Image 2016: Services and Processes for a list of these.

To stop the services click on Start and type Services.msc either directly or in the Run prompt, then open the Services control panel and right click on each Service then take the option to Stop it.

Use the Windows Task Manager (right-click on the bottom status bar & take the option for this) to stop the programs.

When all is stopped you should then be able to rename C:\ProgramData\Acronis\TrueimageHome\Database to Database.old

Then either restart the computer, or restart the Acronis Services and relaunch the main Acronis application.

Thanks.  Stopped the services, renamed the folder and started the services.  Now all backup sets now say "Never Performed".  Where from here?

Paul, now you need to perform a validation for each of the tasks to let it pick up the information from the associated backup images.

Thanks, but the only actions I see are: Rename, Clone Settings and Delete.  How do I validate?

Paul, if you are not seeing the validate option, then it seems to me that there is still something going wrong with your ATIH 2016 installation.  I had another user recently with a similar problem and it was only resolved by doing a clean install of the software.

Perform a clean install of ATIH 2016

First uninstall the program via the Control Panel (or use an uninstaller such as Revo).

Run the Acronis Cleanup Tool (link in my signature below), then restart the computer.
Note: The KB document for the Cleanup Tool refers to checking for entries in the Windows registry - I have ignored this step on the occasions I have used it with no detriment, though if making changes to the registry, I stronly advise either exporting the registry before the change(s), or create a System Restore point, or image the drive for protection.

Reinstall the ATIH software (download a fresh copy from your Acronis Account if needed or if you don't have the latest build version installer).  Run the install as an Administrator (right-click on the installer to take this option).

Note 1: The cleanup tool will remove all your backup tasks and task history.  If you want to protect this information, then open C:\ProgramData\Acronis\TrueImageHome\ in Windows Explorer - this may be hidden on some systems - if so, go to the Folder option in the View pane and enable hidden files & folders).

Save a copy of the Database and Scripts folders to another location to restore back later.

Note 2: In order to restore the above folders & contents, you must stop all Acronis Services & Programs else you will encounter locked files in the Database folder.

Thanks again Steve.  For the record, after renaming the Datbase folder, all I did to get back on track was to run each backup set again.  This picked up the "Last backup" dates correctly.

Paul, thanks for giving the feedback on what resolved this for you.  I am sure it will help others too.

I'm having the same problem ...Last Bcakup is NEVER

 

When I manually run a Backup, the "last Backup date' is literally 'NEVER' .  The backup I'm running is a Full backup, manually, it is 'not scheduled' .
The 'last updated' date is not appearing.  It is 'never' ....

The backup was stored on disk where is was to be stored, but the Dialog Box 'Last backup' was listed as 'Never performed' .

I can not get a CHAT with ACRONIS started as well.

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rrs,

You should try to Validate your backups, this might fix the problem.

Agreed, after recreating a backup, or importing an old one in after a fresh reinstall of Acronis, a validation should resolve this (hopefully).  If not, I would send feedback to Acronis through the applicaiton and submit a system report to go with it.  

I have downloaded my 2017 and works fine.  I also paid for the backup CD but it has not arrived. Would you please check and see if it was sent to me by mail.  It may have got lost!

THANK YOU;   ROBERT W DRAWBAUGH

[MODERATED]

Robert,

 

As this is simply a user forum and few Acronis employees visit these pages you would best be served by contacting support directly.  I would advise also that you edit your post and remove your registration number and email address as they can fall into the wrong hands here and cause you unnecessary grief.

Robert, please do as advised by Bob above, remove your license key and email details - this is a public forum open to anyone and you are giving away personal information that is valuable to hackers etc.

I do not know how to remove my personal info ...serial number ... email .... FRom the Forum ...

 

Robert, just go back to that post and then click on the Edit button that you see there.

I do not know how to 'go back to that Post' ... to locate that Post ... I tried to 'locate' it ... but I dont know the method to use to locate it ...

Thanks for Your help ... I tried to contact Acronis ... spent last 30 minutes brwoing around in the endless 'Help ' ... jsut to discover that I need to pay $20 to get a PayPerIncident to 'Just talk to someone' and ask them to remove /edit Out my Serial nurber from the POST ...

 

Robert, assuming that it was you that posted this information in this forum topic at post #19 then click on the link to that post: https://forum.acronis.com/forum/116378#comment-409213  then, again assuming you are signed in with your Acronis account (email address & password) credentials, you should see an Edit option for that post.

Sorry ... I feel STUPID ... I am Not the 'Robert' that Posted that Info on the Forum .... Sorry...I have not used 'Forums' .... I can not EDIT that Post ... because I did not POST it ...

 

Sorry for Wasting Your Timr ....

 

 

Ok, no problem, I have sent a PM to Slava to request that the post be edited to remove this personal information.

Dear Roberts,

Sorry that submitting support tickets was difficult for you. I have opened tickets for you and you will be contacted regarding the issues that you have faced.

Robert Drawbaugh, your ticket number is 02958224.

Robert with the nick name rrs, your ticket number is 02958237.

If you will need to open support ticket or enter the Live Chat regarding an opened ticket: first, make sure that you are logged into your Acronis account at https://account.acronis.com/, and then open the contact web page http://www.acronis.com/support/contact-us.html. Choose the product you are asking about and the contact method.

I have removed personal information from the post.

Regards,

Slava