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Local C: drive not visible when trying to do a file recovery from usb drive.

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The local c: drive is not visible/available when attempting to recover a file from a usb drive.

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John, welcome to these user forums.

We will probably need more information about your local C: drive to try to understand why you cannot see it when trying to recover a file from a USB drive.

First though, please ensure that you are using the latest build 6571 version of ATIH 2016 as this includes device driver support (in the Acronis bootable Rescue Media) for many more modern disk drives.

Next, how are you trying to perform the recovery of the file from your USB drive?

With ATIH 2016 installed and activated, you should be able to use Windows Explorer to navigate to where your backup archive .TIB file is located on your USB drive and then either mount the image (if a partition / disk image) or double-click and explore the archive contents.

You should also be able to open the backup file from within the ATIH GUI if either the backup task that created it is listed in the task list, or can be added as an existing backup.

If you are trying to recover the file from Acronis bootable rescue media, then you should ensure that it is the build 6571 media that you are using.

John,  when you boot from rescue media, the drive letters may be different than when you boot Windows normally.  Please refer to "para 5.1.1.2 Preparing for recovery" in the user manual...where it states: 

"When you use the Acronis True Image 2016 rescue media, it creates disk drive letters that might differ from the way Windows identifies drives. For example, the D: disk identified in the standalone Acronis True Image 2016 might correspond to the E: disk in Windows."

 

This issue is I can point to the USB where the recovery file is located, which is the same drive being used to boot from, but the local hard drive does not show up as available as the destination;  only the USB does.

John, please see my previous reply in post #1 above.  When booting from USB it is important that you boot in the same mode as your OS boots, i.e. if Windows boots using the UEFI bootloader, then the USB stick / drive must be booted by the same mode (if Windows boots using Legacy / BIOS, then again USB the same).

As stated previously, the build version of the USB boot media also is important because of the driver support, hence to check that you have the latest build 6571.

See webpage: Check if your PC uses UEFI or BIOS for help with the boot mode.