Local C: drive not visible when trying to do a file recovery from usb drive.
The local c: drive is not visible/available when attempting to recover a file from a usb drive.


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John, when you boot from rescue media, the drive letters may be different than when you boot Windows normally. Please refer to "para 5.1.1.2 Preparing for recovery" in the user manual...where it states:
"When you use the Acronis True Image 2016 rescue media, it creates disk drive letters that might differ from the way Windows identifies drives. For example, the D: disk identified in the standalone Acronis True Image 2016 might correspond to the E: disk in Windows."
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This issue is I can point to the USB where the recovery file is located, which is the same drive being used to boot from, but the local hard drive does not show up as available as the destination; only the USB does.
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John, please see my previous reply in post #1 above. When booting from USB it is important that you boot in the same mode as your OS boots, i.e. if Windows boots using the UEFI bootloader, then the USB stick / drive must be booted by the same mode (if Windows boots using Legacy / BIOS, then again USB the same).
As stated previously, the build version of the USB boot media also is important because of the driver support, hence to check that you have the latest build 6571.
See webpage: Check if your PC uses UEFI or BIOS for help with the boot mode.
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